United Ag & TurfReviews of unitedagandturf.com

I’m writing this review for the United Ag in Abilene Texas. I’ll buy a lot of stuff from them due Warren, the store manager is a great guy. I found out Warren is leaving this week. That’s gonna be sad because he changed that store for the better. I hope somebody from the corporate office reads this review. They have a lady there named Shelby who trained under Warren. She is a great individual nice honest and she protects her customers so hopefully they make her the new store manager where I can continue to do business there other people that I know. So corporate office if you read this, please give Shelby a chance of being that store manager. You will be happy. I guarantee you. I’m one of your better customers over the years and Shelby and Warren are top-notch.

Update to my April 22nd review. Got a message from Jason, Business Operations Manager-Territory 6, and he wanted to investigate my experience and work to correct it. We discussed the pricing model, work efforts, and customer focus. After an internal review and a learning session with his team, Jason agreed to refund the tank-cleaning portion of my invoice. Great effort to win me back as a customer and provide a learning opportunity for his team in Mineola. Thanks, Jason for your approach, professionalism, and results. April 22,2026 Took my Z355 zero turn mower in for a $289.00 tune up special. 1 and 1/2 weeks later got an estimate for $1450.00!! Tech stated there was debris in the carburator and in the fuel tank and it needed a brand new carburator. I asked them to just clean the carb and they stated they don't do that?!?!? What kind of shop won't do basic maintenance? They stated it takes longer to clean than to put on a new one for $1100?!? I asked them to clean the fuel tank and they still charged me $500 just for that! Complete bullshit I say. Took it to Daniels Best Buy in Greenville and they cleaned the carb for $150 and it runs perfectly. Avoid United Ag and Turf at all cost, or cost you it will!! I will give Brian the tech at UAT props (or it would have been one star rating) as he said if it was up to him he would clean it, but company policy is NOT to help the customer do that per the Service Manager Cody. Guarantee I will never to business with them again, ever!