United Ag & TurfReviews of unitedagandturf.com

Zero Inspection, Zero Accountability: Buyer Beware. We took delivery of a John Deere 3039R from this dealership on June 26th, 2026. In the 41 days since delivery, we only put 8 light hours on the meter doing minor driveway maintenance. The dealership delivered this tractor completely unchecked and unready for operational use. It was delivered dangerously low on fluid, requiring a full gallon of hydraulic fluid immediately. The loader hoses were delivered hanging down with excessive slack. As buyers new to John Deere compact models, we trusted that Rick and his delivery crew were professionals who wouldn’t drop off a machine with immediate safety hazards. We assumed the hose slack was part of the factory design. That trust was a mistake. Yesterday, the front tire caught those improperly secured hoses, ripping off the hydraulic lines and bending the manifold. Instead of taking responsibility for dropping off an uninspected, incorrectly configured machine, the dealership chose to blame us. Management claimed it was "user error" and that we should have caught their sloppy setup during our own "walk-around." Rick simply stated it was "out of his hands." They expect the customer to perform the safety and maintenance inspections that their own pre-delivery team completely skipped. They have offered zero assistance, zero consolation, and zero help to repair the damage caused by their own delivery negligence. If you buy from Rick and this team, expect to do their mechanics' jobs for them before you start the engine.

I'm a disabled Veteran who purchased a New John Deere tractor & snowblower attachment from the Plainfield Dealer . After using it for just a couple of hours it broke down..of course during the biggest snowstorm. (Apparently the rocker arm adjuster became lose and bent the pushrod and broke the rocker arm assembly) So I had to pay $125.00 to have the driveway cleared. They picked it up , repaired it and returned it in 2 1/2 weeks. So I asked for a little compensation ( anything! ..a free weight, a belt or a little something) to offset the cost of clearing driveway and the inconvenience of not having it during crucial winter times. The answer I got was " Well we fixed it under warranty, WHAT MORE DO YOU WANT? " Is this what you call customer service? I just bought a NEW MACHINE , it lasted a few hours before breaking down and that's the answer I get? I will share this to all who want to know the quality of care you provide after the sale!

Went to United Ag and Turf twice (August 2025, December 2025) to try to buy a 2 Series John Deere. Spoke to two different salespeople for a quote. They both promised to email a quote. Zero response. Maybe the problem is the salespeople, maybe it is the dealership, maybe it is UAT, but they have been an absolute waste of my time.

They are theives. Do not do business with them! Texas Ag should investigate them for fraud.

We were in the process of buying a tractor. After going over our finances we decided it was not in our based interest to take on the tractor payment. After talking to John Deere themselves, they mentioned they can cancel the loan application. After talking to the dealership, they are not willing to back out of the deal. They are very pushy and not trustworthy on their words. There sales department is awful. They just want to the sale and do not care about the actual constumers.

I would not purchase anything from this business. I purchased a JD X330 mower about 12 months ago. There was an oil leak that I did not detect and the engine on the mower was subsequently destroyed and needed to be replaced. There was a total of 30 hours on the lawn mower. JD's position is that the mower was run without lubrication & therefore it is my fault. They wanted $1500+ to replace the engine, which I declined &requested they return the mower. They then requested $500 for their evaluation of the lawn mower while it was under warranty. To me, this demonstrates the worst customer service I have ever experienced. I am intelligent enough to not run a mower without oil in it. Again, the mower had 30 hours on it. Once upon a time, the customer was the reason any company exists in the first place. My family and I have had multiple purchases from this company; to include a heavy-duty front loader & back-hoe. This is our last purchase here. I am not going to pay $500 for United Ag & Turf to evaluate a product which is under warranty. This is something I expect while providing "SERVICE" when a product in under warranty. I know great customer service & I know terrible customer service when I see it. United Ag & Turf is not providing SERVICE, they are selfish, do not stand behind their product & are inclined to blame their customer whenever they can. Personally & professionally, I have provided service my entire life. I served 11 years active duty with the USCG as a Helicopter Pilot & was part of the response to 9/11. I have more the 30 years of service in health care as an EMT, Paramedic, Nurse & Nurse Practitioner. I have volunteered with the Scouts. Suffice it to say, I know how to be 'selfless' & what it means to serve others. What United Ag Turf did for me demonstrated nothing but callous disregard for their customer. Beyond, NOT recommending anyone seek service at United Ag & Turf; I feel it is important to point out how harmful this type of practice is & note it is toxic to community. It is likely, that this type of customer service will promulgate to businesses in the area. United Ag & Turf lacks any sense duty or honor to serve the most important part of their business... THE CUSTOMER. Furthermore, this review is posted with my full name & identity; unlike United Ag & Turf... I WILL STAND BEHIND THIS REVIEW. Furthermore, this review with be forwarded Better Business Bureau of Dover NH. John B Hall, APRN/MSN LT, USCG Rotary-wing Aviator Lee, NH

I spent a year waiting for them to fix a tractor- nothing happens until you call and call repeatedly. In my experience, they are lazy and incompetent and absurdly over-priced for dreadful service. I've dealt with them for 45 years, but never again.

Worst customer service, never return calls, go elsewhere to spend your hard earned money.