UNIT 1Reviews of unit1gear.com

Been trying to get a hold of someone with customer service and haven't heard from anyone in literally months. I have sent at least a dozen emails in the last 3 months and nobody has gotten back to me. They do not have a phone number or a call center so the only way to get a hold of anyone is through email. Even trying to get a hold of them on their social media platforms yields no results. Absolutely unacceptable customer service.

I had a very positive experience with UNIT 1 customer support. I was having trouble pairing a second remote, and Ana from the support team was absolutely fantastic. She patiently walked me through the correct manual reset and offline pairing process, and thanks to her clear and professional guidance, the issue was fully resolved. Her explanations were detailed, accurate, and easy to follow. Support like this really builds trust in the brand. Huge thanks to Ana and the UNIT 1 team for their outstanding service truly excellent experience from start to finish.

I’ve sent a claim related with Aura helmet and the remote and I’ve received the answer in a short period and with the proper solution.

Tipptopp Gutes Produkt

Return was handled perfectly, recommend to everyone

The products and the service are great. The app provided is not intuitive user friendly.

I first discovered UNIT 1 during their Kickstarter campaign, right after buying my class 3 e-bike. I was looking for a helmet that offered both safety and smart design at higher speeds, so I purchased the Aura Hybrid helmet, tinted visor, along with the remote and smart lights. From the moment I started using them, everything worked flawlessly. The lighting system immediately boosted my visibility, and confidence. I noticed a real difference in how drivers behaved, giving me more space and passing with greater care. It was obvious they appreciated a cyclist who made an effort to be seen. Since then, over two years of riding, I haven’t had a single serious close call. My first contact with UNIT 1’s support team came recently when I had a minor issue with my visor. Even though it was well past its warranty period, their team didn't disappiont and went above and beyond to ensure the problem was fully resolved. Their dedication and responsiveness made it one of the best customer service experiences I’ve had in years. UNIT 1 has earned my complete trust — outstanding products, exceptional technology, and truly first-class service. Highly recommended!

Super responsive and friendly customer / sales team. With the customers best interests as the guide. Great product, easy to get started and to use.