unihop.appReviews of unihop.app

Response from unihop.appAug 10, 2026

Hi Judy, I completely understand the frustration, especially with notifications piling up and nothing to show for it on the porch. We reached out already for your order number and the phone or email on the account, so our dispatch team could pull the drop-off photo and GPS location from the Hopper who marked it delivered, but we haven't heard back yet. Without those two details, we're not able to locate your specific order in our system to see what actually happened. If you can send those details to [email protected], we'll dig into this right away and get it resolved. - The UniHop Team

Response from unihop.appJul 1, 2026

Hi Shayne, We are sorry for the confusion and completely understand your frustration. After looking into this, we found that the driver attempted to pick up your order but the store requires a valid photo ID for third-party pickup. Both the store and the driver tried to reach you but unfortunately unable to get through and didn't hear back from you. Your order is still safely at the store waiting for you. We would recommend heading in to pick it up directly, and please do not hesitate to reach out to us at [email protected] if you need any further assistance. We are sorry this was not communicated to you sooner! - The UniHop Team

Response from unihop.appJun 26, 2026

Hi Dorte, Thank you for sharing this and we are sorry for the frustration. After looking into your order, we can see that the driver did attempt to ring the doorbell and also tried to reach out to you directly — unfortunately there was no response at the time. Since the delivery instructions only requested a clear photo upon drop-off, the driver proceeded accordingly after making those attempts. That said, we completely understand how concerning it is to have a perishable delivery left outside without knowing it is there. Going forward, we recommend adding specific instructions to wait for a response or to contact you directly so we can make sure every delivery is handled exactly the way you need it. If you would like to discuss this further, please reach out to us at [email protected] and we will be happy to help. - The UniHop Team

Response from unihop.appMay 15, 2026

Hi Damian, We’re sorry to hear about your experience. We always take customer feedback seriously and we genuinely want to make things right whenever there’s an issue. However, we’ve been unable to locate any record of your order or interaction with us. We also previously requested additional information from you through Trustpilot, so we could investigate further, but unfortunately, we have not received a response. At this time, we’re unable to verify the details of this review. If this review was posted in error or if you’re willing to provide more information, please feel free to contact us directly at  [email protected] so we can look into it properly and assist you. Sincerely, UniHop Team

Response from unihop.appMar 14, 2026

Hi Manda, We’re very sorry to hear about your experience, especially since this delivery was meant to be part of your birthday celebration. We understand how disappointing that must have been. We’d like to take a closer look at what happened with your delivery. Please reach out to us at [email protected] so our team can review the situation and follow up with you directly. Thank you for bringing this to our attention.

Response from unihop.appJan 9, 2026

Hi Demetri, thank you for taking the time to share your feedback. We take first impressions seriously and regret that this interaction left you dissatisfied. To provide important context, the conversation in question involved a request for assistance with bypassing another merchant’s stated policies. Our support team is not able to assist with requests that involve circumventing third-party rules, terms, or safeguards. When it became clear that this was the nature of the request, the chat was closed in accordance with our compliance guidelines. That said, we acknowledge that the communication could have been clearer and more informative in explaining why we could not proceed, and we are reviewing this internally to ensure future responses are more transparent and helpful. (Added: We do detail this on our website that drivers are not able to make payments on your behalf and that all orders must be prepaid for before requesting a delivery. The website form will not let you proceed with the request and will show explanations if these two parts are not confirmed before proceeding.) We remain available to answer legitimate questions about our services, capabilities, and delivery offerings, and we encourage you to reach back out if you would like information within those bounds.

Response from unihop.appJan 9, 2026

We take claims of theft and fraud very seriously and want to clarify the facts of this situation. Our records show that the assigned driver waited at the store for nearly 20 minutes and repeatedly informed our team that the order was not available for pickup. In response, we offered to open a formal investigation and initiate a reimbursement claim on your behalf if malpractice was shown by the independent courier. This process is standard and is designed to protect both the customer and merchant. That offer was declined by you, without explanation, despite multiple attempts to proceed. Regarding the statement that merchandise was “stolen” and that the transaction was “on camera,” we were not provided with any footage, police report, or documentation to substantiate that claim. Without cooperation or evidence, we are unable to advance an investigation or reimbursement. (Added: We are not accusing anyone of lying; GAP is a very busy store and there are lot of orders coming in and out of the store and items can accidentally be handed to incorrect people. We are not certain of this either, but cannot take action against an independent contractor without supporting evidence.) UniHop is a legitimate logistics manager working with established delivery providers, and allegations of criminal activity are not supported by the information available to us. We regret that this experience was frustrating, but we cannot resolve an issue when the resolution process is declined.

Response from unihop.appJan 9, 2026

We’re sorry to hear that this experience was frustrating, and we appreciate the opportunity to clarify what occurred. The original request submitted was for the transport of one item from one address to another, with a note indicating stairs at drop-off. After we proactively reached out to confirm details, an additional request was introduced: moving a heavy treadmill from one floor to another, which was not included in the original booking or item details. We confirmed that this additional request was acceptable and the $15 charge for the stairs remained, corresponding specifically to one flight of stairs. No additional labor or equipment fees were added at that time. When the independent contractors arrived, they assessed the treadmill on-site and determined that it could not be moved safely with the crew size and information provided. For safety and liability reasons, they declined to carry it upstairs. Given that the stair-related portion of the work could not be completed, we offered a full refund of the $15 stair fee. We also explained that moving a large, heavy treadmill between floors requires a labor-only booking with accurate item weight, dimensions, and handling requirements, which had not been provided in the original request. At no point was the customer charged again, nor were we unwilling to help. The proposed solution was either: a refund for the uncompleted stair portion (which was offered), or rebooking the job correctly with appropriate labor details so it could be completed safely and successfully. We regret that this was perceived as dismissive, as that was not our intent. Our responsibility is to balance customer expectations with the safety of the independent contractors and accuracy of the job details provided.