Unihertz Official StoreReviews of unihertz.com

I bought several phone for years at Unihertz, because I try to avoid buying Apple or Samsung. Unihertz's products arevery bad, they always break or dysfunction after a couple of months, and their clients service is very very bad and rude. To avoid!

I pre-ordered a Jelly Star via the unihertz website. It shipped sooner than I expected, but in tracking there were odd messages like address incomplete, and please contact the carrier and could not access the front door. These messages were false, the deliverer never came near my front door which opens straight onto the path. I emailed unihertz with this, they told me to contact amazon logistics. I contacted amazon logistics, and they told me to contact unihertz. After some persuading on the phone I was put through to someone who could actually deal with by request. It turns out my address information was correct, and the package had not been lost and everything was fine. A few days later I got the tracking message that the package was undeliverable and had been returned to sender, and I would receive a refund once the return was processed. I again emailed unihertz this, and asked them to confirm that I would be receiving a refund. They replied I would *if they received the returned package* Amazon logistics has terrible reviews on this site. and other uk customers of unihertz have had issues regarding shipping. Join their Facebook group for the jelly star to see what people are saying. Edit: I received an email saying they had received the returned package and they have asked me for my address so they can resend it again. I am asking for a refund instead. Update: They have said they have refunded my account for the cost of the phone only. I paid £12 for nothing, but at least I should be getting most of the money back. I did include my protest in the email for being charged shipping even though the phone never reached my front door. But I am partially happy that I got most of my money back. update 9th November I received an email from unihertz. The crux of it is this "I kindly request that you update your review based on a fair assessment of your overall experience. As a gesture of goodwill, I am prepared to apply for a refund of $15, which was deducted from your previous order as the processing fee." The email also defended amazon logistics incompetence. I have reported this to trust pilot via their whistle blower form, as I am quite sure unihertz would not be offering me my $15 back if I had not written the review. Further Update: They attempted to have trust pilot remove my review, I had a set number of days to provide my evidence of purchase. I provided the evidence and thankfully my review remains.

Unihertz Atom L bestellt und nicht bekommen! Ich habe ein Unihertz Atom L bestellt und nicht bekommen. Das im Voraus bezahlte Geld habe ich bis heute auch nicht zurück bekommen! Meine Bank versucht es grade zurückzufordern. Bin mal gespannt was dabei heraus kommt!

I've ordered an ATOM XL phone through the unihertz website. An empty parcel has been delivered through Amazon Logistics in UK. I've contacted the customer service but they are not helpful, they are simply telling me to contact Amazon logistics but they have zero information about this and clearly the seller should be taking care of these issues. I can see this happened to others here trustpilot, what a shame really.

J'ai commandél le 2 septembre 2021 sur le site "Unihertz" un Smartphone Jelly 2. Au jour d'aujourd'hui, je n'ai toujours rien reçu. Je leur ai envoyé plusieurs mails et un recommandé (sans réponse) pour avoir des explications. Pour eux le colis est livrée suivant les informations du transporteur. Pour ma part je n'ai rien reçu et pas moyen d'avoir de leur part les coordonnées du transporteur. Ils répondent plus à mes mails. Déplorable et pas sérieux! Je déconseille fortement d'acheter chez eux car j'ai eux l'information que ce problème était courant chez Unihertz pour les envois en France.

My husband and I bought the jelly 2 from the website on August 23. - well over five weeks ago. We received a package one week later. However, in stead of the phone they had sent us a spare battery for the jelly 1. An honest mistake I'm sure. So we wrote Unihertz and explained the problem. We sent photos as instructed. They'd look into it, they said. And then we waited. Guess what. We are still waiting. We wrote them twice since the first exchange. They are apparently still ''investigating'' and they haven't shipped the phone. Yes, the one we payed for 5 weeks ago. And now they're not even answering our request for an update on the case. It is unacceptable. I'm very frustrated and displeased with this whole affair. I need a new phone, that's why we bought it. The customer service is poor. We never got a tracking number with our initial order and now they don't reply to our emails. I'm starting to fear we've been scammed. Please prove me wrong, Unihertz!

I ordered Jelly 2 phone on the website, Paid with paypal. To the Netherlands. After 2 days i got ONLY a tracking code without Shipping company information. After sending about 10 e-mails with the question: What company did you use to ship phone? i only got an email with ONLY the tracking code again without any information. After 2 weeks of asking the shipping company name, i finally got an email with the company name: DHL I tracked this code on the DHL.com website and it said: YOUR SHIPMENT IS SEND BACK TO THE SELLER. SO UNIHERTZ WAITED TO PROVIDE ME WITH INFORMATION UNTILL IT WAS SEND BACK TO THEM! DONT BUY FROM THESE SCAMMING COMPANY ITS A SHAME!!!! INSTEAD OF SAYING SORRY: UNIHERTZ EMAIL SAID: You should gave the correct adress. How did you send my package if you had a wrong adress? WHY did you not provide me with information BEFORE it was send back? NOW I HAVE TO DEAL WITH STUPID PAYPAL REFUND!