Unihertz Official StoreUnihertz is dedicated to developing unique smartphones for niche groups of people. We have introduced the smallest smartphones, QWERTY phones, rugged phones, dual-screen phones, etc., and successfully launched several popular products among smartphone enthusiasts on Kickstarter.
Unihertz Official Store (unihertz.com) has 237 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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hebus L.
Portable de très mauvaise qualité car quand on démonte et le remonte pour changer une vitre ou autre la batterie se remet en première place donc surcharge les microprocesseur et grille le tout. Bien sûr ça ne rentre pas sous la garantie et en plus il y a beaucoup de bug ,fuyez
frannie
Phone fell out of my pocket when sitting in a camping chair, only a foot above the ground, and only 5 days after I bought it. Also bought a case and screen protector from your freaking website and it didn’t protect it at all, the whole screen shattered. When emailing your customer service for a refund, the person was very cold and informed me that you guys don’t give a s h i t about your customers. I asked about a refund for the faulty case and screen protector that I bought directly from you and they just didn’t respond. I know you guys are a small company and this is not how you treat customers. I would never buy another product from y’all, and I would never recommend it to anyone either. Terrible customer service, horrible quality phone, screen protector, and case, and just overall an awful experience. Put a bad taste in my mouth about your company, and I hope to spread the word to as many people as I can. There wasn’t even a sorry in the single email I got back, just stupid behavior from a company. I couldn’t believe it. F u c k you guys I hope you go out of business since you choose to scam your customers and offer the worst customer service I’ve ever encountered.
MYG
Return policy was not clear. Says free returns but returns are only accepted if there is an issue with the product. Even though I didn't even use the device, it can't be returned. I got it as a gift for someone who didnt want it. Very frustrating on the waste of money
Chris in S.
Have not received item even though usps says it was delivered. Will be reversing the charge for the purchase.
Tony M.
I haven't received my order I have emailed you haven't emailed me back
Maynard N.
your phones do not work in montana
ML
DO NOT BUY. OUTDATED. TERRIBLE COMPANY. They are shipping phones with old security Android 11 updates from 2022. They have no security updates available. NOW ANDROID 11 IS COMPLETELY DISCONTINUED and Unihertz is still selling these deprecated, not-fit-for purpose phones. They send misleading and threatening information "chargebacks will damage your credit report" and "harm your bank account".
David S.
Avoid this company. Their site somehow already knew my card details. One accidental click and a phone was mistakenly ordered. Emailed straight away to request cancellation. But these guys make up reasons to not refund your money, in violation of the card company’s rules. They want to keep $13 just for cancelling my order. My card company say this is unacceptable and they will support me. Don’t even consider their website.
