Unihertz Official StoreReviews of unihertz.com

Unihertz will not ship to Finland. They will accept your order, take your money and afterwards they send you an email asking for an address in another EU country, or you can request a refund, but they will keep a 6% service fee.

My package was damaged in transit and the transporter (Airmee) decided not to deliver because of that. Instead they returned it without me ever having been in contact with the parcel. However, they marked it as “costumer refused delivery” (which is NOT what happened) but when I contacted them about it they confessed that it was automatically marked that way and that I should not take responsibility for it. Unihertz did not understand this, they believe it was me who refused the delivery and won’t acknowledge the evidence to the contrary. At first, unihertz responded to my emails but have since stopped. The package has now been returned to the Amazon facility and I demand a refund!! Update: Unihertz sent me another package which I received, but it took a lot of time to get any help. And I'd like to review the phone in itself. After three months of use I've noticed the phone gets very hot sometimes, it has difficulties cooling off and has even gotten to the point it burned my fingers.. (it was not even charging at the time). The battery can last a very long time some days but very short other days, even though I've used it the same amount.. It's not the best phone out there.

The phone was stolen during the transport to Belgium. Unihertz totally uncooperative with either myself or the UPS. Intentionally I did not collect the second part of the order but suprisingly was never refunded for that! EU location ships the order but all returns and complaints are dealt with China. My first and last attempt to support a smaller brand. Feels like an organised scam to me.. Update: After reporting the Unihertz payment transaction to my bank as a scam, the bank in cooperation with Mastercard started an investigation. They found that Unihertz did not take any action to investigate the occurrence nor fulfill the responsibilities with UPS. Quite the opposite - accused me of being the scammer. After sharing the customer support email exchange, UPS case details, photos of the parcel, and proof of police report, I was fully refunded by Mastercard who are taking the legal action directly against Unihertz.

Have a Unihertz Titan Slim - screen has a black line across it and it is within warranty. Unihertz say they have no spare screens and cannot replace the phone. Will refund minus £60 usage charge - that does not help. DO NOT buy their products, they do not support them.

I am facing a battery issue with this phone — the battery drains too fast, and I can’t rely on it for the whole day. Currently, I don’t use any social media, and I only make WhatsApp calls. I have already disabled all apps from running in the background. However, within three hours, the battery drains by around 40%, even though I only used WhatsApp for a 5-minute call during that time. How can I resolve this problem? I’m very confused.

I have bought a 8849 Tank 2. Its supposed to be a RUGGED phone. After a year it got water damaged from me holding the phone with wet hand. that is just ridiculous. 8849 PRODUCTS ARE EXTREMELY POOR QUALITY. My previous rugged phone CAT s60 lasted me 5 years. I contacted manufacturer to claim my warranty As I am a EU consumer and have 2 Years warranty. Customer service denied me my warranty. Regrettably this resulted in Legal Action for breach of my EU consumer guarantees. I highly recommend to report this manufacturer to EU consumer protection. I am making a video now for youtube and to warn others, will provide link soon.

After just two years of use, my Unihertz Titan Slim suddenly shut down and entered a boot loop. It won’t start, and all recovery attempts failed. For a device marketed as a “work phone,” this level of reliability is unacceptable. I contacted support, but they only responded with generic suggestions and offered no real help. For anyone relying on their phone for serious tasks, I cannot recommend this brand.

Titel: Extrem unzufrieden – Kein Support erhalten Bewertung: Ich bin absolut enttäuscht von Unihertz. Ich habe mehrere E-Mails geschickt und auf dringende Unterstützung gehofft, aber ich habe keinerlei Rückmeldung erhalten. Es ist absolut inakzeptabel, wie Kunden mit teuren Handys im Stich gelassen werden. Trotz einer professionellen Internetseite und dem Versprechen von Kunden-Support gibt es keinerlei Unterstützung. Es fühlt sich an, als würde man ein teures Handy kaufen und dann einfach im Regen stehen gelassen werden. Unabhängig davon, ob man eine Antwort erhält, sind diese oft völlig unbrauchbar und zeigen keinerlei Bemühungen, echte Hilfe zu leisten. Es ist klar, dass der Support von Unihertz nicht funktioniert und die Kunden einfach im Stich gelassen werden. Ich kann nur warnen, sich auf den Support von Unihertz zu verlassen.