Unihertz Official StoreReviews of unihertz.com

J'ai commandé un tank 3 pro Je l'ai bien reçu avec un délais de livraison correct Téléphone " soir disant " ultra résistant etc etc et une batterie qui devrait faire 24000mh soit un peu moins un mois d'autonomie Au bout de 2 mois je suis passer de 3 semaines d'autonomie a moins d'une semaine .. bref ça rester relativement correct car je m'en sert au niveau pro mais c'est ennuyeux pour un tel de 700 gr Puis, Il est tombé de moins d'un mètre téléphone totalement mort, y a des tel a 99€ qui sens sortent avec rien du tout ... Je les est contacter car j'ai acheter ce téléphone pour sa solidité et la longivité de la batterie, ils ont dit qu'il prenne ça en garanti directement car le tel ne doit pas casser ainsi, et la batterie ne doit pas perdre 69% de sa durée de vie après seulement 2 mois ... Ils l'ont dit avoir envoyé de quoi le réparer moi même " écran et batterie " ... Jamais reçu de numéro de suivit, jamais reçu de colis, cela fait 5 mois que j'attends ... Service après vente inexistant.. a fuir

This is not a post about whether Unihertz makes interesting phones. They do. Their concepts are genuinely creative and there are plenty of happy customers out there. This is a post about what happens when something goes wrong. I purchased a Titan 2 in March. Within a week I had a legitimate issue and requested a return. What followed was one of the most exhausting customer service experiences I've had with any company in any industry. The pattern works like this: you contact them with your issue. They respond asking for something — a description, a screenshot, a log, a video. You provide it. Then a new email arrives asking for something else. Then another. Each response resets the clock and delays resolution. There is no clear process, no timeline, no commitment. Just an endless series of new requirements designed — whether intentionally or not — to outlast your patience. At one point I was asked to switch carriers. My carrier is AT&T. I've worked in industries where I've seen this playbook before. It's the same approach used by certain health insurance companies whose customer service model is built around deny, delay, and exhaust — not resolve. I'm not saying Unihertz is doing this maliciously. But the effect on the customer is identical. Here's what I genuinely don't understand: Unihertz is a company that depends almost entirely on social media, YouTube reviewers, Reddit communities, and Kickstarter backers to survive and grow. Their audience is unusually tech-savvy, unusually vocal, and unusually connected. Why would a company in that position treat customer service as an obstacle course rather than an opportunity? A happy customer who had a problem solved quickly would have posted something very different here. So here is my honest warning: if you buy a Unihertz product and it works perfectly, you will probably love it. But if anything goes wrong — anything at all — be prepared for a process that will test your patience in ways the product itself never should. Buy with eyes open.

Phone charging dock broke after 4 months of uses and they want to charge me over 120$ to send it back to their store.. i dont recommend buying

Dangerous batteries. Do not buy. Bought a phone, and within two years of normal use, the battery had dangerously swollen. That's both a fire and explosion risk. Bought a second battery, which also swelled within one year of normal use. Quoting Unihertz: "Swelling can be caused by overcharging, physical damage, overheating, or deep discharge," and as all my other lithium-ion batteries have been working fine for upwards of 10 years, it must mean that Unihertz sold me two defective batteries and assumed responsibility for neither: "Our warranty period for spare parts is one month. Your order is no longer covered by the warranty."

They never shipped my item but gave me twice a fake tracking number just to keep the money. I am still waiting for the refund and nobody gave me a decent resin for this behaviour.

Worth costumer service ever I just got a phone from unihertz titan2 and it doesn’t work in any of the 5 g antenna I call customer services and they ask me for photos of the phone video like I was stealing something something from them after dad they take me that they don’t pay for the return shipping and I said I will pay even do I now that not right then they say they don’t get returns and for me to sell my phone on eBay . What costumer service .if you planning to by any of there phones keep in mind there no return is like buying a use car as is!! If it doesn’t work for you to bad sell it on eBay

I bought the Australian version of the jelly Max. With accessories. Only works on telstra. Not optus. Not sure about vodafone. Only found that out after contacting support. On returning the phone. I was not refunded return postage or the purchase price for the accessories I purchased. Alice from support said they couldn't reuse the accessories to sell to another customer. So I should keep the accessories for a phone don't own. Just not good to deal with. Avoid

Refused to return the product Has a faulty battery only lasts half a day...