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Uniform Advantage (uniformadvantage.com) has 435 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
uniformadvantage.com
Website
uniformadvantage.com
Category
Clothing & Underwear
Location
Fort Lauderdale, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
When I placed my order I used my e-gift code of $25 that wasn’t applied during my check out. but apparently there was some technical difficulties on the website that caused my order to be delayed by weeks. To the point that I felt like I was being scammed. Only to then be charged full price and no discount applied. Super annoying and when I contacted customer service I was pretty much told to bad.
I sent back my last order yesterday which cost $22.70 out of pocket they do not offer any unless you are doing an exchange. I went to place a new order but when I go to try and use my E-Gift code it shows “code already redeemed” which IS NOT TRUE. I’ve updated customer service of this issue and have had no reply. I’m not pleased with the trouble I’ve had with this entire ordering process.
Order#7010246735 phone number & emails are not allowed to be left in this review.
Response from Uniform AdvantageSep 7, 2026
Dear Jamie Justine Brown,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration, delays, and confusion you encountered throughout your order. We completely understand how upsetting it must have been to experience technical difficulties, wait weeks for your order, and then discover that your $25 e-gift card was not applied as expected. We’re also very sorry that your interaction with our Customer Service team left you feeling unsupported.
We understand your additional frustration with paying $22.70 out of pocket to return your order, especially after everything else you experienced. This is certainly not the smooth and reliable experience we want for our customers.
As a token of our sincere apology, we have sent a $30 gift card to your email. We hope this helps make up for some of the inconvenience you experienced.
We truly appreciate you bringing these concerns to our attention. Your feedback is extremely important to us and helps us identify where we need to improve, particularly with communication and the overall ordering experience. We sincerely hope you'll give us another opportunity in the future to provide you with the much better experience you deserve.
DA
Danielle
Horrible
Horrible. I placed an order Aug 1 and authorized charge. 1 week later the entire order and pending payment disappeared/dropped respectively. 25 days later they somehow ran my card out of no where and the repopulated this order. They confirmed order cancellation... The order shipped the next day lol. Now I can't return it because their system is down, and I am being charged for an unauthorized purchase. No idea how they can hold my credit card authorization for 25 days after initial payment dropped and the order was deleted.
Response from Uniform AdvantageAug 28, 2026
Dear Danielle,
We sincerely apologize for the frustration and inconvenience you have experienced with your order. We understand how concerning it must have been to see the order processed and your card charged after you had already requested and received confirmation of the cancellation.
We are also very sorry that the order was shipped despite your request to have it canceled, as well as for the delays and difficulty you have experienced trying to resolve the matter.
We would like the opportunity to review your order and assist you with the appropriate resolution as quickly as possible. Please provide us with your order number, and our team will locate the order, review what occurred, and assist you at the earliest possible opportunity.
We truly regret the experience you have had and appreciate the opportunity to make this right.
TR
Tracy
No refund
They do not refund you, if ever. They have had a site issue for many weeks and I was told a week ago that I would be issued a refund this week. Was again given another week. I cannot say how upset I am at the customer service. All I am asking is for my refund. I am urging people do not order from Uniform Advantage. It has been a nightmare trying to get a refund on a return that was sent back to them.
Response from Uniform AdvantageAug 26, 2026
Dear Tracy,
We sincerely apologize for the frustration and inconvenience you have experienced while waiting for your refund. We understand how upsetting it is to have returned your merchandise and still be waiting for your funds.
Uniform Advantage has proudly served healthcare professionals for more than 40 years, and we take our commitment to our customers seriously. The delay in processing your refund is due to the network interruption that began on August 5 and is not an attempt to withhold or unnecessarily delay your funds.
We are pleased to share that our systems are gradually coming back online, and our teams are working diligently to restore normal operations. We expect to begin processing pending orders, returns, and refunds very soon, including refunds for merchandise already returned to us.
Please reply to this message with your order number, the email address registered with your order, and the style numbers of the items you returned. We will prioritize your case and process your refund as soon as possible.
Alternatively, you may contact our Customer Service team and provide the same information:
Monday–Friday: 8:00 AM–9:00 PM EST
Saturday–Sunday: 9:30 AM–6:30 PM EST
Phone: 1-800-283-8708
Email: [email protected]
Chat: https://www.uniformadvantage.com/contact/
TG
tom G.
I returned shoes (never worn) for a…
I returned shoes (never worn) for a refund. After a month,3 phone calls and 1 email no refund. Every time I reach out to customer service they say the system is down wait another week. This company is horrible! Run don’t buy from them!
Response from Uniform AdvantageAug 26, 2026
We sincerely apologize for the extended delay in processing your refund. We understand how frustrating it must be to have waited a month and contacted us several times without receiving a resolution.
We are pleased to share that our systems are gradually coming back online, and our teams are working diligently to restore normal operations. We expect to begin processing pending orders, returns, and refunds very soon, including refunds for merchandise already returned to us.
Please reply to this message with your order number, the email address registered with the order, and the style number of the shoes you returned. We will prioritize your case and process your refund as soon as possible.
Alternatively, you may provide this information to our Customer Service team:
Monday–Friday: 8:00 AM–9:00 PM EST
Saturday–Sunday: 9:30 AM–6:30 PM EST
Phone: 1-800-283-8708
Email: [email protected]
Chat: https://www.uniformadvantage.com/contact/
LL
Lori L.
I am very sad to write this review
I am very sad to write this review, as I have made several orders with Uniform Advantage in the past with no issues, however, whatever their "technical issue" is, it is beyond ridiculous. Going on over a month, how in this day and age do you possibly have technical issues for this long and everytime I tak to a represenative it is a different story of how much longer they expect this to be a problem. I am having to take my business elsewhere as even once they ever do fix their problem I foresee nothing but issues trying to fulfill orders
Response from Uniform AdvantageAug 26, 2026
Dear Lori Legge,
We sincerely apologize for the extended delay and the inconsistent information you received when contacting us. As a returning customer who previously placed several orders without issue, you had every reason to expect the same dependable experience, and we understand how deeply disappointing this situation has been.
Uniform Advantage has proudly served healthcare professionals for more than 40 years, and we take our commitment to our customers seriously. The delay in processing your order is due to the network interruption that began on August 5 and is not an attempt to unnecessarily delay your purchase.
We are pleased to share that our systems are gradually coming back online, and our teams are working diligently to restore normal operations. We expect to begin processing pending orders very soon, and your order will be shipped as quickly as possible.
We truly value the trust you placed in Uniform Advantage through your previous purchases. We hope to regain that trust and that you will give us another opportunity to serve you in the future.
SP
Smiles Plus D.
Extremely Disappointed With the Lack of Communication and Order Delays
We had been using Uniform Advantage for a couple of months without any major issues until the first week of August 2026.
I placed an order for custom embroidered scrubs on July 29, 2026. When I attempted to track the order in early August, I discovered that I could no longer view my current or previous orders. I contacted customer service and was told the company was experiencing technical issues that were expected to be resolved within approximately 72 hours.
Unfortunately, that did not happen. Over the following weeks, I contacted customer service multiple times and spoke with approximately five different representatives, each of whom gave me different information about the outage, when it would be resolved, and the status of my order.
It has now been approximately four weeks since my order was placed, and I still have not received a meaningful update regarding my custom embroidered scrubs. What made the situation even more frustrating was that customers were not formally notified about the technical outage until roughly two weeks after the issues began.
Uniform Advantage provided a $20 gift card as compensation, but considering the length of the delay, lack of consistent communication, and continued uncertainty surrounding my order, I do not feel that this adequately addressed the situation.
I was also disappointed that the company appeared to continue accepting new orders while experiencing significant issues processing and tracking existing ones. As a business that depends on uniforms arriving on time, reliability and communication are extremely important to us.
This experience has significantly changed my opinion of Uniform Advantage. The inconsistent information, prolonged delays, and lack of proactive communication have raised serious concerns for me about their customer service and business practices.
Based on my experience, I would encourage other businesses and customers who depend on timely uniform orders to consider more reliable alternatives.
Response from Uniform AdvantageAug 26, 2026
Dear Valued Customer,
We sincerely apologize for the experience you have had with your July 29 order. We understand that, as a business relying on uniforms for your team, timely fulfillment, accurate information, and consistent communication are essential. In this instance, we did not provide the level of service or communication you had every reason to expect from Uniform Advantage.
Our network interruption began on August 5 and affected multiple systems involved in order processing, fulfillment, embroidery, and customer service. Early in the interruption, we anticipated that functionality could be restored within approximately 72 hours. Unfortunately, the scope and duration of the interruption proved to be significantly greater than initially expected. We recognize that the changing timelines and inconsistent information you received from our representatives only added to your frustration, and we sincerely apologize.
We also acknowledge your concern regarding the timing of our customer communications. We initially contacted customers whose order information was accessible to us; however, the interruption significantly limited our access to customer and order data. We recognize that this resulted in some customers waiting far too long for proactive communication, and we understand the impact that had on your confidence in us.
Our systems are now partially restored, and we are carefully bringing additional functionality back online while ensuring that our systems are operating properly. Our distribution teams are also working through the backlog of impacted orders in the order they were received. We understand that a $20 gift card does not make up for weeks of uncertainty or replace the embroidered scrubs you have been waiting for. It was intended only as a gesture of our appreciation for your patience during this unprecedented interruption.
We also understand your concern that our websites continued accepting orders. We considered pausing new orders; however, many customers still wanted the ability to place their orders and wait for fulfillment. We continued accepting orders while providing notices regarding the delays so customers could make that decision before ordering.
For more than 40 years, customers have trusted Uniform Advantage to provide the uniforms they depend on, and we recognize that this experience has affected the trust you placed in us. This prolonged interruption is not representative of the reliability or service we strive to provide, and we know rebuilding that confidence will take more than an apology.
As our systems and operations continue to be restored, our focus is not simply on returning to normal—it is on earning back the confidence of customers like you through reliable service, clearer communication, and the experience you should have received from us from the beginning.
We are truly sorry that we let you down during this experience and hope we have the opportunity to regain your trust.
VK
Vanessa K.
I agree with recent reviewers
I agree with recent reviewers. I’d never had a negative experience until I placed an order in early August with a generic email x 1 about a week later stating they were having an outage. When I reached out 3 weeks after placing the order, I received another generic email response with no option to cancel. I will not order from UA again. Too bad
Response from Uniform AdvantageAug 21, 2026
Dear Vanessa,
We sincerely apologize for the delay and inconvenience you have experienced with your recent order. We completely understand how frustrating it is to wait several weeks without receiving a clear update or being able to cancel your order.
We are currently experiencing a system outage that has impacted our ability to access and process some orders. We expect our systems to be back up by early next week, and we truly appreciate your patience while we work to restore normal operations.
If you would like to cancel your order, please provide your order number. If you do not have the order number, please share the email address and phone number used to place the order. We will do our best to locate your order and assist with the cancellation.
We are very sorry that this experience has caused you to reconsider shopping with Uniform Advantage, especially after having positive experiences with us in the past. We appreciate the opportunity to assist and work toward resolving this for you.
KR
Karley R.
DO NOT BUY!
Made an order August 1st. I still had not received any tracking information over a week later. I had to reach out to customer service to get my tracking number. A few more days had passed, I checked my tracking, The website has been down for over a week. No orders can be cancelled or shipped until the website is back up (down since the 9th at least.) Now I have to wait for the website to be back up to get my money back. DO NOT BUY FROM THIS WEBSITE!
EDIT: STILL fighting to get a refund. the website is down AGAIN after being up for a few days and i cannot find my order so i can’t get a refund after over 3 weeks of placing my original order.
Response from Uniform AdvantageAug 21, 2026
Dear Karley,
We sincerely apologize for the delay, frustration, and inconvenience you have experienced with your order. We understand how disappointing it is to place an order and not receive the expected shipping updates, especially when you have had to contact us for additional information.
We are currently experiencing a system outage that has impacted our ability to access and process some orders. We currently expect our systems to be back up by early next week, and we appreciate your patience while our teams work to restore normal operations.
If you would like to cancel your order, please provide your order number. If you do not have the order number available, please share the email address and phone number used to place the order. We will do our best to locate your order and assist with the cancellation.
We sincerely regret the experience you have had and understand your frustration. We appreciate the opportunity to assist you and work toward resolving this as quickly as possible.
