A S.
Uniform adv has become a shit company
Uniform adv has become a shit company. I've spent thousands of dollars over the years. They constantly change UA styles and never have sizes consistent. An XL in one UA style is not an XL in another. The most recent order the tops look like maternity clothing. When I contacted customer service they first said I can't return it because of the embroidery. Then they said I need to measure the clothes and then send a picture of me measuring it and compare it to the measurements on their site. Looking at other reviews, this scam has been going on for some time now. If you are going to sell something under your brand, you should have a consistent sizing chart. Not different sizes for the same brand. Ive now wasted over a hundred dollars on useless tops that are way too large. The rep name Jay was useless and tried every way possible to not help me exchange the item NOBODY IS TRYING TO SCAM YOU PEOPLE. WE JUST WANT WHAT WE PURCHASE TO FIT CONSISTENTLY. DONT CHANGE UP YOUR SIZES AND THEN GIVE THE CUSTOMER SOME BULLSHIT THAT WE DIDN'T TAKE A MEASURING TAPE. THAT IS YOUR JOB IF YOU ARE FALSELY SELLING SOMETHING WITH DIFFERENT XL'S. YOU JUST LOST A LOYAL CUSTOMER AND I HAVE A LOT OF CONTACTS AT HOSPITALS AND MEDICAL OFFICES AND WILL MAKE SURE i MAKE IT MY LIFE'S MISSION TO BOYCOTT YOUR COMPANY
Response from Uniform AdvantageOct 21, 2025
Hi A Shah, Thank you for sharing your feedback, we're truly sorry to hear that your order didn’t meet your expectations. We completely understand how frustrating it can be when something personalized doesn't fit the way you hoped. Because your item was embroidered, it falls under our non-returnable items policy, which is outlined in our terms and conditions before an order is submitted. We know this can be disappointing, especially when you're trying to find the right fit. You may read more about our return policy here: https://www.uniformadvantage.com/return-policy.html Please also note that sizing can vary between brands and even between collections. This is why we recommend referring to the specific size chart listed on each product page rather than relying on your typical size. That said, we absolutely want to help however we can. To learn more about our specific size charts, please go here: https://www.uniformadvantage.com/en/faqs.html?c=product_info To look into this further, we’d appreciate it if you could send us photos of the item laid flat along with the measurements (e.g., chest, waist, length). This will help us investigate and determine if there’s an issue outside of standard sizing or quality. Please reach out to our customer care team at with the details; we're here to assist and will do our best to find a resolution for you. For your convenience, you can reach us through any of the following channels: Chat: help.uniformadvantage.com Email: [email protected] Phone: 1-800-283-8708 Customer Service Hours: Mon–Fri | 8 AM – 9 PM ET, Sat–Sun | 10 AM – 6:30 PM ET We look forward to hearing from you to further assist you. Kind regards,