Uniform AdvantageReviews of uniformadvantage.com

Response from Uniform AdvantageOct 20, 2025

Dear Nirali, Thank you for sharing your feedback with us. We're truly sorry for the delayed response and even more sorry to hear about the frustration you experienced with sizing and our return process. We completely understand how disappointing it is to receive items that don't fit as expected especially when you're familiar with sizing across other brands and to feel unsupported during the return process. That’s not the experience we aim to provide. Although some time has passed, we’d still like the opportunity to make things right. If you’re open to it, please contact us with your order number via phone, chat, or email, and we’ll be happy to review your case and do what we can to help. Thank you again for your honest feedback it helps us improve, and we hope to have a chance to regain your trust.

Response from Uniform AdvantageOct 20, 2025

Dear Customer, Thank you for your feedback, and we're sorry to hear the scrubs didn’t meet your expectations. We aim to accurately describe our products, and we're disappointed to hear that the fabric did not feel as expected. As a one-time courtesy, we’d be happy to waive the $8.99 return label fee so you can return the item or try a different style. Please contact us with your order number via phone, chat, or email, and we’ll gladly assist you. We appreciate your feedback it helps us improve.

Response from Uniform AdvantageOct 20, 2025

Hi Valerie Fowler, We're truly sorry to hear about your experience, and we completely understand how frustrating it can be when sizing doesn't match expectations. When making a decision regarding size choices for your order and to avoid returns and exchanges, please allow us to share the following information with you: To ensure you are selecting the correct size, it is best to know your measurements. As we have a wonderful variety of scrubs, the measurements can be different, depending on the style. On our website next to each item there is a style specific size chart which will assist you in selecting the appropriate size according to your body measurements. The measurements provided are actual body measurements. If your measurement falls within a certain size, you would choose that size. If your measurements fall at the higher or lower end of the scale, it is best to order up or down in size. The size chart also provides easy measuring tips. We’ve included a link below to help you determine the best style and fit for your needs: http://www.uniformadvantage.com/pages/misc/size-charts.asp. While we’re not always able to waive return label fees, we want to make this right for you. As a courtesy, we’d be happy to waive the return shipping fee for your order. We just ask that you please reach out to our customer care team with your order number so we can take care of that for you. We appreciate your feedback about the sizing and are continuously working to improve accuracy in our size guides to help prevent issues like this. Your experience is important to us, and we hope to have the opportunity to turn this around. Warm regards,

Response from Uniform AdvantageOct 20, 2025

Hi Gurpreet Kaur, We’re very sorry to hear that the scrub you received didn’t meet your expectations; we understand how disappointing that can be, and we truly appreciate you taking the time to share your feedback. While we’re not always able to waive return label fees, we completely understand your frustration, and we’d like to make this right. As a one-time courtesy, we’d be happy to reimburse the $8.99 return shipping fee for your order. Please reach out to our customer care team with your order number so we can process that for you. We value your experience and would love the opportunity to assist further if there’s anything else we can do. For your convenience, you can reach us through any of the following channels: Chat: help.uniformadvantage.com Email: [email protected] Phone: 1-800-283-8708 Customer Service Hours: Mon–Fri | 8 AM – 9 PM ET, Sat–Sun | 10 AM – 6:30 PM ET We truly appreciate your patience and loyalty as a valued customer, and we’ll do everything we can to make this right. Kind regards,

Response from Uniform AdvantageOct 20, 2025

Hi Cara Jamison, Thank you for taking the time to share your experience; we’re truly sorry for the frustration and inconvenience this situation has caused you. We completely understand how upsetting it is when a package goes missing, especially when you're left without clear answers from the delivery service or the property management. We want to assure you that we did take your concerns seriously. After looking into your case, a replacement order was processed on June 7th and successfully delivered on June 11th. We hope you received the items and that they arrived in good condition. You can review the tracking details here: https://www.fedex.com/fedextrack/?trknbr=464415428238&trkqual=12029~464415428238~FDEG That said, we understand how stressful and disappointing the process leading up to that resolution must have been. While we rely on FedEx delivery confirmation as part of our policy, we also recognize that missing packages can create a difficult and frustrating situation; and we're sorry that our handling of it didn’t meet your expectations. We truly appreciate your feedback, and we’ll continue working to improve both our communication and how we support customers in situations like this. If there’s anything more we can do at this point, please don’t hesitate to reach out; we’re here to help. Kind regards,

Response from Uniform AdvantageOct 20, 2025

Dear Customer, We’re truly sorry to hear about your experience with shipping and customer service it’s never our intention to cause frustration, especially for students who are depending on timely delivery. Our items do ship from within the U.S., but we understand delays can happen and we apologize if your order didn’t arrive as expected. While we do charge a shipping fees, we always aim to offer fast, reliable service and we’re sorry we missed the mark. If you’re still in need of support or would like to discuss your order further, please don’t hesitate to reach out with your order number via phone, chat, or email. We’d appreciate the chance to make things right.

Response from Uniform AdvantageOct 20, 2025

Hi Lurna Jones, We’re truly sorry to hear that your embroidered item didn’t meet your expectations. We understand how disappointing it is to receive something that doesn’t look or feel the way you hoped for, especially when it’s personalized. We’d love the opportunity to make this right. To better understand the issue and see how we can help, we kindly ask that you send us a photo of the embroidery and the affected area. Our team is here to assist and will do everything we can to find a resolution for you. For your convenience, you can reach us through any of the following channels: Chat: help.uniformadvantage.com Email: [email protected] Phone: 1-800-283-8708 Customer Service Hours: Mon–Fri | 8 AM – 9 PM ET, Sat–Sun | 10 AM – 6:30 PM EST We look forward to hearing from you so we can make things right. Best regards,

Response from Uniform AdvantageOct 20, 2025

Dear Eliana, We’re truly sorry to hear about your experience; we completely understand how upsetting and frustrating this must be, especially after waiting so long for a refund on your returned order. This is absolutely not the experience we want for any of our customers. We’d like to investigate this further and make things right, but we’ll need your order number or contact details to locate your account and review what happened. Please reach out to our customer care team or send us a direct message with your order information. For your convenience, you can reach us through any of the following channels: Chat: help.uniformadvantage.com Email: [email protected] Phone: 1-800-283-8708 Customer Service Hours: Mon–Fri | 8 AM – 9 PM ET, Sat–Sun | 10 AM – 6:30 PM ET We appreciate you bringing this to our attention and hope to have the opportunity to resolve this for you as quickly as possible. Sincerely,