underwateraudio.comReviews of underwateraudio.com

This company is fantastic. Firstly they tried very hard to troubleshoot my existing Syryn, which was well out of warranty. Unfortunately, even with their help, I was unable rectify the problem, but as I had been so satisfied with the performance of the product previously, I decided to order a replacement. The item I required was out of stock on Amazon (where I purchased the original) so I went directly to underwater audio’s website. However, after several attempts, I was unable to process my payment, so contacted customer service. They could not have been more helpful, very prompt to respond and resolved the issue very easily. I haven’t received my new Syryn yet - but if it’s as good as the customer service I’ve received I will be very happy,

I found the Underwater Audio Delphin 3 unusable for many reasons. I don’t swim with reading glasses or a stylus. If you need reading glasses this will not work for you. The screen is the same size as my Apple Watch. You can adjust the font on the home screen but the in-app font is tiny and unreadable. Next, the in app buttons are so small it requires a stylus. In addition, I was only able to get mine to work once while swimming and in 30 minutes the battery was dead. I didn’t use mine immediately as I was recovering from a total knee replacement. I called to return 32 days after purchase but was told the warranty was only 30 days. The company offered no suggestions to help with app connections or battery life. I bought a headphone /Apple Watch from H2O Audio for swimming and am thrilled.

Wish I could give zero. They don’t tell you that they stop supporting devices after the one year warranty period. My device is now effectively worthless and useless as I can no longer use apps. I can add MP3 files now it’s no longer supported apparently. So I now have a very very overpriced MP3 player, because we’re back in 2002! Their advise - buy the newer model!!! 🤣😂😂

I ordered a Syryn unit last week- I’ve literally been using Underwater Audio for 20 years. They charged my credit card then, when contacted today, stated they were out of stock., Nobody bothered to inform me. I did file a dispute with Chase and got my money back, but customer service was beyond belief being rude to me. Customer service has always been this company’s strength, so I was shocked by 1. Charging me for product not even in stock 2. Being rude and disrespectful to a customer.

I have a pair of Bone Conduction 2 swimbuds and called customer service for repair or replacement due to a fractured structural piece in the design. Simply put, it is a material flaw that resulted in the failure. I was offered no options for repair or warranty replacement, nor was I offered a discount on a new pair. Buyer beware. They fail and there's no support after the sale.

I live in Maine, and we have an Applied Warranty law that protects consumers for longer than the standard year. I have gotten nowhere with Underwater. I had a faulty unit, and they did replace it. Now I am having issues with the replaced unit, and they say there is nothing they can do. I have filed a complaint with the Attorney General's office of Maine about this. I have tried to send a letter to Underwater Audio. I used the address they listed, and it was sent back with no forwarding address. But they are still selling online.

Not working after 1 year and 2 months, customer service is not helpful. You should not spend that much money for it

Horribly deficient product. They have NO advice on how to remedy the problems with this product. And terrible customer service. One bad company.