UnderPricer's main goal is to offer travelers the most convenient and discounted flights deal available on the market.Our experienced travel agents guide customers through hundreds if not thousands of travel opportunities, narrowing those down to best suitable flight options that may exist.https://underpricer.com/
UnderPricer (underpricer.com) has 534 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
underpricer.com
Website
underpricer.com
Category
Airlines & Air Travel
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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My flight from DFW to DEL was cancelled by Finnair, and I submitted a refund request through Underpricer. It has now been over 8 weeks, and I have yet to receive the refund. I paid $6,000 for the tickets through Underpricer and have been following up regularly, but they keep responding that the airline has not approved the refund. When I contacted Finnair customer service, they informed me that Underpricer is responsible for issuing the refund. I’m now caught in the middle, with neither side taking responsibility
Update as of August 17th - it has been more than 4 and a half months, still haven't got my money back. The only response I get every time is that I need to wait. There is no end to it.
Update 09/03/25- I received my refund back. thank you.
Response from UnderPricerJun 18, 2025
We're very sorry to hear about your experience. Please know that any flight disruptions or schedule changes are made directly by the airline and not initiated by third-party agencies. Our team is actively reaching out to resolve the matter, and we appreciate your patience and understanding.
Warm regards,
- Underpricer Team
JR
Julian R.
Terrible
Terrible, terrible, terrible. On my flight home they messed up a ticketing change with another airline so bad I got stranded in London Heathrow unticketed. They were NO help and I ended up having to buy another ticket on my own dime. That was 6 months ago and they still have not acknowledged fault, nor offered any financial reimbursement. They have no sense of ownership or desire to facilitate a good customer experience. Stay away.
Response from UnderPricerJun 16, 2025
We’re sorry to hear about your experience and completely understand your frustration. We did reach out requesting your booking details so we could properly investigate the matter, but unfortunately, we didn’t receive a response. Please kindly forward your order number and any relevant information to [email protected], as we genuinely want to help resolve this for you.
Sincerely,
Team Underpricer
YI
Ying
Big Fraud: Charged me the price of Premium Economy and booked me regular Economy tickets!
Big Fraud: Charged me the price of Premium Economy and booked me regular Economy tickets!
I received the e-ticket from Underpricer confirming Premium Economy. But when I checked with the airline, I found out that UnderPricer booked regular ECONOMY tickets instead!!!!! I contacted Underpricer many times, the agent Mitchell and the manager came up with different excuses that were later proven false. Over 3 weeks have passed and only 5 days are left from the expected travel date, the agent still asked me to wait and wait. We believe this was an intentional and fraudulent action by Underpricer.
Response from UnderPricerJun 5, 2025
We’re truly sorry to hear about your recent experience and the frustration it caused. At Underpricer, we take every concern seriously and always aim to resolve matters with honesty, transparency, and care. Thank you for giving us the opportunity to look into this more closely.
After a thorough internal review, we would like to provide clarity and context to your booking. You reserved flights for two passengers on May 10, 2025, with the following itinerary:
CGO to JFK: June 5, 2025
JFK to CGO: September 20, 2025
On May 29, our support team reached out to inform you that we were working with the airline through our consolidator to confirm the Premium Economy seats, as agreed upon. We understand that, when you checked the booking on the airline's website, it showed Economy class—understandably causing concern.
Please know that this discrepancy was never our intention and certainly not reflective of any fraudulent activity. The issue arose due to differences in fare class display between consolidator systems and airline websites—something we immediately escalated. Our teams worked diligently behind the scenes, hand-in-hand with our partners, to ensure your tickets were reissued correctly.
We’re happy to confirm that, as of June 2, 2025, your tickets were successfully updated to Premium Economy, as originally promised. This has been communicated to you, and the ticket is now correctly reflected on the airline’s website.
We truly regret the stress this situation caused you—especially so close to your travel date. Your experience does not reflect the standard of care we strive to uphold, and we are taking steps to ensure smoother communication and resolution timelines in the future.
Thank you for your patience and for allowing us to make this right. We wish you a smooth and enjoyable journey ahead.
Warm regards,
The Underpricer Team
XR
XUN RUN L.
Underpricer is scam company
Underpricer is scam company
I had booked a flight with them and they canceled my flight without my permission,after I call them to ask what’s happening they told u to wait and call u back for solutions and never got a call with them bad service no credit
Response from UnderPricerJun 4, 2025
We’re sorry to hear about your experience and completely understand your frustration. We did reach out requesting your booking details so we could properly investigate the matter, but unfortunately, we didn’t receive a response. Please kindly forward your order number and any relevant information to [email protected], as we genuinely want to help resolve this for you.
Sincerely,
Team Underpricer
TS
Travel S.
Underpricer is a scam company
Underpricer is a scam company. DO NOT USE THEM.
Through their service I purchased business class tickets to Europe, and paid extra for FULLY REFUNDABLE tickets. When I had to reschedule my trip and cancel the tickets, they charged me processing fees equal to $400 per ticket! THIEVES!
Response from UnderPricerMay 28, 2025
We’re sorry to hear about your experience and completely understand your frustration. We did reach out requesting your booking details so we could properly investigate the matter, but unfortunately, we didn’t receive a response. Please kindly forward your order number and any relevant information to [email protected], as we genuinely want to help resolve this for you.
Sincerely,
Team Underpricer
SD
Sveta D.
This company should not be allowed to…
This company should not be allowed to sell flights. I booked a confirmed reservation through Kayak’s partner “Underpricer.” I received a confirmation email, everything looked fine. Days later—by complete chance—I checked their website only to find out my flight had been quietly canceled without any notification. No email. No call. No refund notice. Nothing.
Had I not stumbled upon this, I would have shown up at the airport with my two young children, only to be told we had no booking. This is not just poor service—it’s completely irresponsible and possibly illegal.
When I contacted them in horror, it took them three full days to respond. Their email? A generic apology and a laughable suggestion to rebook. As if I’d ever trust them again.
This is not a minor inconvenience. This is gross negligence and a complete failure of basic business ethics. Avoid “Underpricer” at all costs, and Kayak should be ashamed to partner with such an outfit.
Response from UnderPricerMay 19, 2025
We’re truly sorry to hear about your experience. We did reach out to you on the same day regarding seat availability, but we understand how frustrating this must have been.
Our team has been trying to get in touch with you to ensure we provide the best possible resolution. Please don’t hesitate to reach out directly—we’re here to help make this right.
-Sincerely,
Team Underpricer
TM
Tai M.
I booked a flight with kayak which in…
I booked a flight with kayak which in turn uses underpricer for their bookings. Right after paying for the flight, I got a call from underpricer informing me that they encountered an error with my booking. Instead of telling me what the problem was, they were trying to persuade me to buy tickets with other airlines. That sounded like a bait and switch scam to me so I called them shady and canceled my booking.
Response from UnderPricerApr 17, 2025
Thank you for your feedback. We understand your concern regarding your ticket. At the time of issuance, there were no available flights with China Airlines, so our team offered alternative options and reached out to assist. As you chose not to proceed, the booking was not finalized. Please know we're always here to help, and all options are based on live airline availability.
-Sincerely,
Team Underpricer
EG
Equinox Guiding S.
Booking with Underpricer.com was one of…
Booking with Underpricer.com was one of the worst travel decisions I’ve ever made. My family was essentially scammed out of an entire trip, and the company has done absolutely nothing to make it right.
We missed one leg of our flight and, instead of working with us to rebook or find a solution, Underpricer.com refused to refund, reschedule, or offer any meaningful support. Their customer service was disorganized, unhelpful, and borderline dismissive. Every time we reached out, we were bounced between departments or given vague responses that led nowhere. It was clear that they had no interest in helping us—once they had our money, we were on our own.
What’s even more frustrating is that they hide behind strict terms and conditions, even when there are opportunities to make things right. Real travel agencies advocate for their customers—Underpricer.com completely abandoned us. Not only did we lose money, but the emotional toll of trying to salvage plans for my family while getting stonewalled at every turn was exhausting and infuriating.
This company is not built to support travelers—it’s built to profit off fine print, poor communication, and lack of accountability. I would strongly advise anyone reading this to stay far away from Underpricer.com. Pay a few extra dollars and book with a company that actually respects its customers and provides real service. This was not just an inconvenience—it was a ruined experience, and we deserved better.
Response from UnderPricerApr 20, 2025
We’re deeply sorry to hear about your experience. Reading your words, it’s clear how much this trip meant to you and your family—and how much stress and heartache came from things not going as planned. Please know that your frustration is heard, and your disappointment is valid.
When you reached out to us on April 8th about the schedule adjustment, our team worked to find solutions within the limitations we faced. Unfortunately, since the ticket was under the airline’s control and there were no available alternatives, our ability to intervene directly was limited. We know that’s not what you needed in the moment—and we’re truly sorry we couldn’t do more, faster.
You were able to coordinate with the airline to get part of the journey sorted, and since then, we’ve submitted a refund request on your behalf for the unused portions of the trip. We’re actively following up with the airline, and as soon as we receive any updates, we’ll reach out to you immediately. We haven’t forgotten you—we’re still working on this behind the scenes.
We understand this wasn’t just a booking—it was a moment, a memory in the making, and we’re sorry it turned into a source of stress instead. While we can’t undo what’s happened, we are committed to doing everything we can to help make it right.
With sincerity and care,
The Underpricer.com Team
