UnderPricerReviews of underpricer.com

I booked three tickets on Underpricer form Iberia Airline on May 4th, 2024 for total $2241.60. Due to cancellation from Iberia Airlines for return flight I was able to cancel three tickets thru Underpricer on December 21,2024 with full refund. On January 9th, 2025 I received $60 refund from underpricer (their fee). After waiting patiently for the rest of $2181.60 until March 2025, I contacted Underpricer and was told it was still in progress. I called Iberia Airline turned out the airline already refunded to Underpricer the full amount on January 7th, 2025 to a different credit card (not mine, only able to get last 4 digits of the credit card). Now it’s mid November 2025 always “we are actively working on your refund and please give us more time to resolve your issue”. Contacted Iberia Airline again and was told the same thing, since you booked with travel agent all transactions including refund have been between the airline and your booking agent . It is obviously that the airline refunded to Underpricer and they keep delaying refund to me. You tell me it is not a scam?! Update:. Order ID 182 269 818. After Iberia Airlines refunded my three tickets for $2181.60 on January 7, 2025, on December 2,2025 I received this from Perry from Underpricer “At this point, we regret to inform you that we have exhausted all available options on our end. Therefore, we kindly advise you to proceed with opening a chargeback through your payment provider.” On September 19,2025 Perry left me a voicemail to my phone saying Iberia Airlines refunded to my credit card on July 7, 2025. Iberia Airlines refunded $2181.60 to your company!!!!!!!!!

This company is an absolute scam. When you try to change your tickets, they invent outrageous extra fees on top of what the airline actually charges. They completely take advantage of customers and make up absurd amounts just to rip you off. Do yourself a favor and book directly with the airline — these people are dishonest, greedy, and have zero transparency

I booked a flight to Japan but I did not enter the names exactly as they appeared on our passports. I did not realize this was a problem until after the 24 hour cancel policy. However, when I ordered the tickets through Underpricer that was NOT made an issue. When I asked for their help their only reply was that I could correct the names if I rebooked the exact same flights and paid an extra $850 per person! So I fault Underpricer because their ordering system did not emphasize entering the names exactly as they appear on the passport. What a nightmare!!

No customer service. No care for customers. Flight schedule was changed by airline. Could not get them to move me to a different flight. Over a week of emails and chats with no one reaching out. To add insult to injury, I have to pay them to cancel the flight. Ended up costing me over $1000. UPDATE: I understand that the airline has its own restrictions, but it took nearly a month of back and forth to get that explained and to come up with alternatives. The fact that you waited until the refund was asked for and initiated before replying speaks volumes.

They are the scummiest company I have ever been forced to deal with. They allowed me to cancel my flight due to an illness telling me I’d be able to rebook another flight later without a penalty other than a fare difference. When it was time to rebook, this is the breakdown they provided: Fare Difference $178.00 Airline penalty $199.00 Processing fee $250.00 This ends up being the total price of my flight so there’s no difference of me going through them or buying directly with the airline. $800 down the drain. I really don’t understand how they’re still getting away with their fraudulent behaviour. They need to be shut down asap.

Was directed to this website by Kayak, price shown for the trip is $875, while trying to book it, a popup suggested a new price of $670 if i get a call back from underpricer. I did get a call insiating the price was $902. Update after reading underprice response: First, thank you to Underprice for responding. However, the reply was quite generic and did not address the core issue. I want to clarify that I—and most travelers—fully understand how dynamic airfare pricing can be. We know that prices can fluctuate rapidly. That is not the issue in this case. The fare in question is still available today for $871 on Kayak and can still be purchased directly from Underprice.com for the same amount. The real concern is with the popup that appeared on your website, requesting my name, email, and phone number so a representative could call me with a "promotional price" of $670. Not only did the representative fail to offer that price, but she also quoted a fare over $900, which is even higher than the publicly listed price of $871. At the time, I was already in the process of making a purchase on your site. So why display a misleading popup? This kind of behavior feels deceptive and scam-like. If Underprice wants to be seen as a trustworthy and legitimate seller, then your practices should reflect that. Respectfully

It’s a nightmare experience They charged my wife 250.00 dollars at Cairo airport although she travelled with the normal baggage allowed by every airline.

I used Kayak to compare and purchase flights for a trip that is a month away. Somehow I was redirected to Underpricer.com (???) and it's complete scam of an operation. BUYER BEWARE - that while your flight may seem cheaper through this site, ultimately you will be raked over the coals financially whether or not you actually take the trip (or whether or not the flight actually exists or not). You have 24 hours after booking to make ANY supposedly free changes to your flights of any kind.... but the reality is, once you click submit to book it, you are screwed. Out the money and then some. I have a ticket to a country where the entire region is issuing DO NOT TRAVEL warnings and the country where the connecting flight connecting flight is was bombed yesterday, so I really want to cancel my trip - but alas, these reasons are not valid enough for a refund with this company. Customer service told me that not only will I receive NO refund, but any changes to my plans will cause me to incur a $250 change fee per flight ON TOP of the additional airfare for the new ticket. When I asked what happens if the new flight is less expensive?? They answered that the new flight must be MORE expensive than the original plus the change fees. SO IN CONCLUSION, I can't cancel global security/safety reasons and in order to reschedule the trip further out to an arbiitrary date (ie. when the war ends?) I will need to pay expinentially more $$ to make the change. Total an complete scam. I'm contacting my attorney and the better business bureau, this cannot be right. And, Underpricer, I see how your response to all of these negative reviews is to state that you tried to contact the person to dicsuss refunds but they didn't answer - yeah right!! I guess the number gets filtered out by SPAM blockers.