UnderPricerReviews of underpricer.com

Booked a flight which I then had to change. They said they would make the change, charged my card for the change fee, but never made the change. I kept calling, and was told that the only person who could help me was Ben, and that he would call me back in two hours. I got this same response day after day. I tried to speak to a supervisor but was told that only the person in charge of my case (the missing Ben) could forward a case to the supervisor. I then called the airline, who told me I did not have a confirmed booking - after Underpricer had charged me for both the flight and the change fee! I then began to wonder if the whole operation is fraudulent. Kept calling and they kept being unable to fix it. Finally I asked them to refund my money but they said they couldn't because it was a non-refundable reservation - except they had (according to the airline) never made the booking. In the end they produced neither the ticket nor the refund. I wonder if Underpricer is the most incompetent company on the planet, or if this is a scam operation? Either way I would stay away.

I booked a flight through Kayak, which routed me to Underpricer without clearly emphasizing the tradeoffs of using a third-party agency. After booking, I found I could not select seats directly through Aer Lingus because of the third-party restriction. Instead, I was pushed to purchase seat assignments through Underpricer for about $500. The flight itself is valid, but the experience is frustrating. You lose flexibility and basic airline functionality, then get upsold after the fact. This reflects not just on Underpricer, but also on Kayak for directing customers into these bookings without clearer warnings about limitations. Recommendation: book directly with the airline or a more transparent provider.

Mala experiencia, no me emitieron los boletos y no me regresan mi dinero, solo me Dan largas nadie me Atiende, dicen que me llaman pero nadie me dice nada

DO NOT BOOK with Underpricer or Kayak!!!!! Horrendous experience! We flew from the US to London, and then from Paris back to the US. They CHANGED THE DATE of our returning flight to a day earlier without any clear notice. We got a flight reminder 90 minutes before the flight, which at that point we could not make, and they would not change our flight or refund us. We had to purchase entirely new tickets on a different airline the day before we had to return to the US, which cost us thousands for seven of us. If you think it will save you money up front, DO NOT DO IT!!!

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All seemed ok and was booked and ticketed but 3 days later the funds were returned to my credit card and no message from Underpricer. I contacted their Customer service and asked why the funds were returned. Nothing. I called in the afternoon, a guy looked the flights up and said they had been cancelled today but didn’t know why. Very bad to do this and not contact me.

​I am beyond disappointed with the service I received from Underpriced. After canceling a trip due to health issues, I never received a confirmation email, and the airline confirmed they have no record of my refund credit. ​When I called to resolve this, the representative I spoke with was incredibly aggressive and rude. Instead of helping me track down my missing credit, they became defensive and hostile. ​When I asked to speak with a supervisor, I was placed on hold for 41 minutes. Just as I was supposedly "next in line" to speak with someone, the call was disconnected from their end. It is completely unacceptable to treat customers this way, especially when they are trying to recover their own money. I still do not have my refund or any written confirmation of my cancellation

I recently booked a length and very expensive flight through “kayak” that was just underpricer with a mask in. Worst customer service, run by an ineffective AI chat bot. Multiple scammy phone calls to try to upsell seats, and then seat selection was not available. They were unable to get me any kind of confirmation outside of what’s ap and I had to go through the physical airline desk every stop. When I couldn’t access boarding passes day of, each of the airlines told me I had to go through the other airline and Underpricer’s staff told me (day of flight) I could speak with an agent in 3 days. Absolute 0 star company **edit I have emailed Underpricer details and will report back if they get back to me with anything useful