UnderPricerReviews of underpricer.com

I would give 0 stars if I could. Just as another customer said, they screw you on the luggage. We booked on line. No question about luggage so we assumed the Fuji rules applied which was 1 free bag. Got a call from underpricer saying we needed to buy our luggage from them for the flight for $1700.00 for 4 bags (4 travelers both way's) have got zero help. My last customer service agent said no mention of luggage means no luggage allowed! Who has a separate department that sells taking your luggage on the flight you booked through them! If someone see's this at underpricer who can solve my problem, please give me a call!

I ordered tickets from your company with Traveler protection policy. After Aircompany cancelled my flight back to Home twice I called support and I spoke hours (about 4-5hours) with your support. First exchange team arranged me with other flight by Other Airlines, after I was told that I can't order tickets from another company (not original) and I need to cancel tickets from them and order new ticket with my money !!! What is Traveller protection I paid for ? Worse expirience ! I ordered new ticket with help of underpricer (thinking they will make good work for their client). The representitive lied me all the way - he said that the flight cost me 1800$, after that 1400$ and after that with coupon - 988$. He told me that low cost tickets are for soldiers only... He manipulated saing that I have no time and have to order one of the last tickets for my son to see him as good father. I paid him tip of 20$, and after check on original airlines site I saw that the price is 749$ and there are still many available tickets to purchase. Today I cancelled the ticket and I have to pay 50$ cancellation fee - while it's still in 24 hours window. I'm very dissapointed with the service (about 10 forwarded calls - hours of useless questions and verifications, some bad english speaking representetives, time consuming consultations on hold, unusable traveler protection I paid for, lies of sells representitive)

Their phone customer care is only for new booking. If you already made a reservation and tried to reach them for something else, it is impossible to talk to a real person. They will transfer you many times to different departments, and say they would call you back but they never do. There is a spelling error in the name of my booking. They told me the error could be corrected when they reissued the ticket but the it was not corrected. Since I could not reach them by phone, I email them many time. They can’t reply the email within businesses hour since they CS team is overseas. Even when they reply, they ask repeatedly for the info I really provided and eventually stop responding to me, leaving the issue unsolved. I would not recommend this website since the risk is not worth it!

Thieves and Robbers, Underpricer should not be allowed to steal honest people's money. My family and I purchased tickets for a hard earned vacation. We paid almost $3,500 for the tickets. I had a medical emergency and was unable to travel. We contacted Underpricer as soon as we knew I was medically advised not to travel. For almost 2 weeks Underpricer refused to change the dates on our tickets. They gave us the run around and stalled until 2 days before our tickets were due to be used. As I was unable to travel they said we can only refund half of your money, even though it clearly states in their own policies that you are entitled to a 100% refund for hospitalization or medical emergencies. We also had purchased Travel Protection from them when we booked the flights. At first Underpricer said they could not see that we had purchased Travel Protection, but then 2 days before our tickets should have been used, they mysteriously said oh we see that you did purchase travel protection. They made it appear that they were doing us a favor by refunding us half of the money we spent on tickets. Why is this company allowed to steal people's money and not provide the service that honest people have paid for. The staff working for this company are trained to give you the run around and talk to you as though they are going to help you, when in reality they already know that they will be stealing your money and not providing what you paid for. If you have money to give away then book with them, but if you are an honest hard working individual PLEASE STAY AWAY.

Scammers. They misrepresent prices and lie about refunds and corrections. Stay away. If you make a ticket change, they will steal your money and your refund and say you authorized amounts that is not displayed on their site. SCAMMERS They confirmed a TOTAL PRICE for a Ticket of $1,296.88 and a refund of an Old Ticket of $985, a $311 difference, then they instead charge the full $1296 on the credit card. They quoted me the wrong amount, displayed the wrong amount, then switched it to saying the ticket is $2,282 a number that they only displayed after payment. Mind you I could cancel that ticket and get a full refund, they said don't worry, we will fix it, the mysterious Arslan will call, and never calls. I asked for the ticket to be canceled and they told me the refund would be only $1,679, I said better lose some of my money rather than all of it. Cancel, they refused because I disputed the fraudulent charge with my bank, and blackmailed me into dropping the dispute to cancel my ticket... And they are always dismissive and went silent. Very sad how cold and inconsiderate they are. Underpricer Case #1136722, Last reply Dear Sam, "We inform you that your reservation is canceled. Now we are waiting for the airline to refund us the money so we can refund them to you. Let us assure you that once we have the funds and the dispute is closed we will process the refund back to your credit card." -- Nikita Aug 8. for Aug 12 flight after begging to cancel to reduce the losses. UPDATE as of May 2024: UNDERPRICER just send me a Refund $1,296 and are sending me a second refund of $646.

We booked with underpricer on May 15th with travel insurance. From this date up until now them and finnair said we can not move our dates even with a medical emergency cos my wife couldn't fly. Then on August 26th Jose from underpricer called my wife with a surprised tone in his voice saying Oh I see you have travel insurance ok we can give you half of a refund. So on which planet does that work? I'LL TELL YOU AGAIN DO NOT USE THEM They are NOT a real agency they are FAKE unhelpful customer service is absolutely disgusting they play you along trying to be helpful. When I called them for the 15th time( I've lost how many times now) they told me to put my phone down then they will call me back wow. I did and still NO call back. My prayers are for this fake agency to fold go away under the fake rock it came out of.

I would not recommend this airline at all. Me and family paid almost $3000 for a trip with insurance. My mum unfortunately has a medical emergency to where we had to change the dates around. We contacted you guys and you’ve said a supervisor would get back to us and still nothing. Our original date is approaching and still no response. We sent over all the documents needed to have this information validated. Terrible customer service. Will never book with them again.

My family paid over $3000 for their flights and they also paid for travel protection in the event of unforseen circumstances. After my mother got injured, my parents reached out to request a date change for the trip. After Underpricer was not responding, my parents reached out directly to the airline explaining the situation and how they also bought travel protection with their flights. The airline Finnair then stated that the travel protection my parents bought was not on file. When reading the terms and conditions under the section Change, it states that "changes are only allowed for unflown flights. When you request to change your flight with us, we will handle fulfilling your request with the airline on your behalf." So my parents are attempting request changing the date of our trip due to a medical emergency and I am confused on why it is not being handled as stated on the Underpricer website.