UnderPricer's main goal is to offer travelers the most convenient and discounted flights deal available on the market.Our experienced travel agents guide customers through hundreds if not thousands of travel opportunities, narrowing those down to best suitable flight options that may exist.https://underpricer.com/
UnderPricer (underpricer.com) has 534 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
underpricer.com
Website
underpricer.com
Category
Airlines & Air Travel
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I am very concerned about my upcoming trip to Rome. I was under full impression when booking my ticket that I am booking from Kayak and will have my baggage included!! Well now- this company wants me to pay almost $400 baggage fee while on the official ITA airways website it is $100..
I feel like I was totally scammed and mislead
Response from UnderPricerJun 10, 2024
Dear Eve,
We apologize for the concerns regarding your upcoming trip to Rome. We strive to provide accurate information and regret any confusion caused.
To investigate this matter thoroughly, we attempted to use the provided details (Reference number: 4677, Email: [email protected], Phone number: 9547164375). Unfortunately, these details are invalid and not showing in our system.
Please provide the correct email, booking ID, or phone number to assist you promptly. Your cooperation is essential for resolving this issue.
Thank you for your understanding and assistance.
Sincerely,
Underpricer Team
NM
NM
It’s a sham and they are horrible
It’s a sham and they are horrible. I purchased an international ticket for $1210 and seats for $132 only to realize that luggage was not included ! Getting luggage included pushed the price up to $1680 but then they left seats out. On top of that the original $132 no longer applied to the seats for the new ticket and was not refundable. So I needed to pay the $132 all over again for a total of $1812. That said if I had purchased directly from the airline it would cost me $1210 plus $110 for seats plus $30 for luggage for a total of $1350. STAY AWAY !
Response from UnderPricerJun 4, 2024
We sincerely apologize for the frustrating experience you’ve had with your booking. We understand how upsetting it can be when unexpected costs arise and disrupt your plans.
Pricing in the travel industry can indeed be complex and varies due to several factors:
Different Inventory Management: Airlines and third-party agencies may have different availability and inventory, affecting the pricing of seats and services.
Special Deals and Promotions: Airlines sometimes offer exclusive deals on their own websites that may not be available through third-party agencies.
Pricing Strategies and Algorithms: Customized pricing can occur based on browsing history, location, and other factors, leading to variations in cost.
Service Fees: agencies often include service fees, which can contribute to higher overall prices.
We deeply regret that these complexities led to such a significant price difference and the inconvenience of having to repurchase seats. Your feedback is invaluable and will help us improve our service to prevent such issues in the future.
Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Sincerely,
Underpricer Team
EM
EM
Horrible service
Horrible service. My dad's mom passed away so needed to book him a flight for the next day. Website kept saying processing and was told I would get an email in 30 minutes through chat with customer service with an update. Email never came so I called( 20-30 min hold) and chatted again with customer service there was a price hike and the only way to move forward was to respond to an email we didn't get. An email so precious they couldn't just tell me what it said or even resend it. Apparently, that was the only way to move forward so customer service said he could just cancel the reservation and I said yes because how ridiculous that they can't resend an email or have any one I can talk to on the phone to assist or any help at all. I ended up booking through Priceline $100+ more but I think I will stick to the recognized names and avoid Kayak if they will be using this company because these off-brand companies will waste your time and try your peace.
Response from UnderPricerJun 4, 2024
Thank you for your feedback. We apologize for the delay in issuing your ticket. Rest assured, no charges have been applied, and we've requested the cancellation of your booking.
Our processes, including payment and identity verification, coordination with airlines, and securing seat availability, are essential to ensure a smooth experience. Factors like fare changes, high volume of requests, and compliance checks also contribute to the time taken.
We appreciate your understanding and patience. If you have any further questions, please feel free to reach out.
- Team Underpricer.com
TS
T S.
SCAM!
SCAM!! They will take your money and wont send you your ticket. Stay away from these scammers
Response from UnderPricerMay 22, 2024
We are very sorry to hear about your experience and take such claims seriously. To address your concerns and investigate the matter, could you please provide your email address and booking ID?
This will allow us to thoroughly investigate your claims and provide you with the necessary clarification.
Thank you for your cooperation.
- UNDERPRICER TEAM
SG
Syl G.
Terrible Service, Exorbitant Fees
Save yourself time and money by booking directly through the airline. Overpricer did not disclose at the time of purchase that preassigned seats which were included with airfare from the actual airline would cost hundreds extra through Underpricer. Underpricer called us over and over and over again. Underpricer’s change and cancelation policies also require additional fees or cannot be done at all when the airline offers the service for tickets purchased through them. All of these fees might actually cost more than the little bit you might save booking through them than the airline itself.
Response from UnderPricerApr 29, 2024
Thank you for reaching out and sharing your feedback on Trustpilot. We genuinely want to assist you with your concern.
To investigate and resolve the issue you've raised, could you please provide us with the following information:
Booking ID (if applicable)
Email address used for the booking
Phone number associated with the reservation
Having this information will enable us to address your concerns promptly and efficiently.
Please feel free to reply to this email with the requested details, and we'll prioritize resolving your issue as soon as possible.
Thank you for your cooperation.
- UNDERPRICER TEAM
PS
Peter S.
They will rip you off ! Do not use
It started off actually good with this group, I booked a flight and paid for seats and when they went to go get the flight, they couldn’t be purchased, so they contacted me with an alternative plan.I thought great this place rocks! But then the realty set in, the seats I paid for on the original flight had not been rebooked on the new flights. So I have asked and asked and asked multiple representatives to either book me new seats, crediting my previously unused seats money or credit me back the dollars of the unused seats. They keep saying wait 24-48 hrs and we will have the refund. 2 weeks later still no refund. I have reached out many times and the response has been said no way we’re going to do that, a voicemail that says we’re going to do that, but never never never have. And multiple promises they would fix is, but it still hasn’t happened.
I booked these people through KAYAK, and I think KAYAK should drop them as a supplier. This does nothing but tarnish KAYAK’s name . the customer service, and the ability to return money for something that I didn’t get is absolutely horrible
Please, please, please do not use this group or they will steal your money
Response from UnderPricerApr 15, 2024
Thank you for sharing your feedback with us on Trustpilot. We appreciate the opportunity to address your concerns and provide clarification.
Upon reviewing your reservation, we can confirm that seats have been successfully assigned for both your outbound and return flights. To verify this information, we kindly ask you to visit the United Airlines website where you can confirm the validity of the details.
Additionally, our resolution team has made efforts to reach out to you regarding the assigned seats. We understand the importance of ensuring a comfortable and smooth travel experience for our customers, and we are here to assist you with any further inquiries or adjustments you may require.
Please don't hesitate to contact us if you have any additional questions or if there's anything else we can assist you with. Your satisfaction is our priority, and we are committed to providing you with excellent service.
- UnderPricer.com
FR
Frank
Don't buy anything from Underpricer.com
Do not buy any tickets from Underpricer.com. There is no service from the UnderPricer. They overcharged the seat selection fees. Kayak.com showed that the Underpricer was a partner of Kayak.com when I booked two tickets by searching kayak.com. I thought the Kayak knew how to select a good partner. It's not.
Response from UnderPricerApr 10, 2024
Thank you for reaching out to us regarding your recent seat purchase and concerns about the price difference compared to purchasing directly from the airline.
We understand your inquiry, and we would like to clarify our seat purchase policy. Please note that the service for seat selection is non-refundable, even within 24 hours from the booking. Additionally, the price of seats can change from time to time, and the product is non-transferable to another person or to a new ticket in case of a voluntary exchange. Seats can only be transferred to a new ticket in the event of a major involuntary flight modification.
The price for seat selection is established by the airline depending on the category. When you access the "SELECT SEAT" button, you are redirected to the seat selection map where the availability and price of seats are disclosed. Please be aware that the price may vary according to the seat location.
We apologize for any inconvenience this may cause and appreciate your understanding of our policy.
- UnderPricer.com
MM
Marina M.
Underpricer is a scam
Customer service is non existent. They charged me $440 for seat assignments that didnt exist in the end. Charged me $600 for baggage, when the tickets already came with a checked bag each. No way to contact any real person to get refund or any answer for it. They only do Live chat, and they always say " we will get back to you in a few days" or "a few hours." And they never do. Don't bother emailing them either. No response. Im ready to start using a travel agent in the future. Internet is just so untrustworthy.
______________________
After Underpricer saw this review they have had someone from their team contacting me about the seat assignments I purchased and never received. Instead of just giving me my money back for these seats that never came to fruition, they keep asking me for screen shots of the new seat assignments I purchased through the airline itself. (A lesson of what I should have done in the first place, and I will never make that mistake again.) Instead of refunding me back my money they want screenshots and proof of my new purchase, to then be able to 'investigate." At this point this makes no sense and I do not trust this company at all and I will not send them any more of my information.
_________________
Update:
It has been a week since I sent the information Underpricer asked for. I am not shocked at all Ive gotten no response or any results on my issue. Actually starting to get nervous that sending them any more information will backfire into more of a scam.
Update:
Underpricers response is a lie. They keep just responding that everything is OK, but I have not seen anything come to fruition. I bought seat assignments through them, and none of them were sent to the actual airline. When I realized that, I bought assignments through the airline, because we need them since we are traveling with two toddlers. Underpricer never put any seat assignments through, and they just keep saying they did, when they did not. And now that I am asking for a refund they just keep telling me they did, when they didnt, and not refunding me. Horrible experience. Never experienced anything like this with any purchase of anything online. Feels like I am talking to computers and not humans when they email. Very strange. Do not recommend this company at all. If I ever recieve my seat assignment refund I will update, but until then, do not book through Underpricer.
Response from UnderPricerMar 11, 2024
Thank you for taking the time to leave a review on Trustpilot. We greatly appreciate your feedback and the opportunity to address your concerns.
After investigating your case with our waivers team, we can confirm that following the schedule change, new seats were automatically assigned from our end. This means that the seats you previously paid for have been applied to the new schedule. The information provided by our waivers team is directly from the airline.
Based on this confirmation, we believe there should be no refund required, as the service you paid for will still be utilized. We apologize for any inconvenience this situation may have caused.
If you have any further questions or concerns, please don't hesitate to reach out to us directly. We're here to assist you in any way we can.
Thank you again for bringing this to our attention, and we appreciate your understanding.
- UNDERPRICER.COM
