UnderPricerReviews of underpricer.com

Response from UnderPricerFeb 5, 2025

Dear Marco, Thank you for sharing your feedback. We take your concerns seriously. Ticket details, including baggage allowance and cabin information, are provided in the booking confirmation. We understand that you paid for your ticket, but for certain economy fare types, baggage may not be included. These details are presented during the booking process before you enter your payment information to confirm the ticket. We acknowledge your dissatisfaction with your experience, and we truly appreciate your feedback as a catalyst for our continuous improvement. If you need any further assistance, please don’t hesitate to reach out—we’re here to help. - Team Underpricer

Response from UnderPricerFeb 3, 2025

Updated Feb. 10, 2025 Dear Jack, We are glad you’ve taken time to share your thoughts on Jan 25, 2025. Thank you for your feedback. Upon reviewing our records, our team promptly responded to your request and offered your preferred EVA Air flight option, which you gladly accepted and were satisfied with. As agreed, we are awaiting the dispute closure letter from your bank via this email, confirming that the dispute has been officially closed. Once received, we will proceed with issuing your selected flight at no additional cost and processing the $400.00 refund to your account. We hope that, given the service provided and the professional handling of your case, you may reconsider your review and potentially update your feedback and rating. Your support in reflecting the resolution accurately would be much appreciated. Sincerely, Team UnderPricer.com ------- Recent Update : Feb 3, 2025 We’re sorry to hear about your frustration regarding the itinerary change and associated charges. To clarify, the $400 charge covered the airline penalty and fare difference for your requested date change, while your support bundle waived the standard exchange processing fee. We understand your concerns about transparency and want to assure you that all charges were communicated prior to processing. While we acknowledge the dispute raised, we kindly ask for your cooperation in closing the chargeback to prevent further delays in resolution. - Team UnderPricer.com

Response from UnderPricerJan 20, 2025

Updated on Feb 05, 2025 Dear AG We are glad you’ve taken time to share your thoughts on Jan 12, 2025. We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation. Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience. We’d love to help your case however, considering the fact that you didn’t return our attempt of communication, we are limited in the possibility to further address your concern. Please know that we remain available to assist you shall you decide to reach out to us. Sincerely, - UnderPricer Jan 20, 2025 Thank you for sharing your feedback on Trustpilot. To investigate your concern thoroughly, we have previously attempted to reach out for additional details but have not received a response. We kindly request you to provide your email address, order number, or phone number by reaching out to us at [email protected]. Your cooperation is essential for us to resolve this matter promptly. Thank you for your understanding and assistance. - Team Underpricer

Response from UnderPricerJan 2, 2025

We understand your frustration regarding the seat assignment for your first flight segment. Please note that airline seat assignments are based on live inventory, and availability is subject to change beyond our control. While the seats for segments 2, 3, and 4 were successfully confirmed and paid for, the first segment experienced a fare increase that was not communicated by the airline. To address your concerns, our team worked diligently to secure a new seat for you—seat 33D—at no additional cost. Unfortunately, as seat assignments for confirmed segments are non-refundable, we are unable to process a refund for those specific services. We value your feedback and are committed to improving our processes to ensure a better experience in the future. Please feel free to reach out if you have further concerns or need assistance. - Team Underpricer

Response from UnderPricerDec 25, 2024

Updated on Feb 10, 2025 Dear Gordon, We are glad you’ve taken time to share your thoughts on December 17, 2024. We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation. Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience. We’d love to help your case however, considering the fact that you didn’t return our attempt of communication, we are limited in the possibility to further address your concern. Please know that we remain available to assist you shall you decide to reach out to us. Sincerely, - UnderPricer Updated Dec.25, 2024 To investigate this matter thoroughly, we have previously attempted to reach out for more details but have not received a response. Kindly revert back to us with your email, booking ID, or phone number to our email address [email protected]. Your cooperation is essential for us to resolve this issue promptly. Thank you for your understanding.

Response from UnderPricerDec 10, 2024

Latest Update Feb 10, 2025 Dear Paul, Thank you for taking the time to share your thoughts with us on Dec 3, 2024. We truly value all feedback, whether positive or constructive, as it allows us to better understand our customers' experiences and refine our processes to provide a seamless service. Your insights are instrumental in helping us enhance the overall customer journey. We would love the opportunity to assist you further. However, as we have not received a response to our previous outreach, our ability to address your concerns remains limited. Please know that our team is always available should you wish to reconnect with us. We appreciate your time and look forward to assisting you. - Team UnderPricer.com December 10, 2024 To investigate this matter thoroughly, we have previously attempted to reach out for more details but have not received a response. Kindly revert back to us with your email, booking ID, or phone number to our email address [email protected]. Your cooperation is essential for us to resolve this issue promptly. Thank you for your understanding.

Response from UnderPricerNov 3, 2024

Thank you for sharing your feedback. We understand that you initially wanted to make changes to your ticket; however, per the fare rules, your ticket was non-changeable and non-refundable, which was communicated by our representative. We’d like to highlight that since you purchased our Cancel for Any Reason (CFAR) coverage, you’re eligible for an 80% refund on the ticket cost. Rest assured, our team has already submitted the refund request on your behalf. If you have any questions, please feel free to reach out, and we’ll be happy to assist further. Sincerely, Underpricer Team

Response from UnderPricerNov 11, 2024

We are sorry to hear about your recent experience and appreciate your feedback. We strive to provide clear and accurate information about our services. To investigate this matter thoroughly, we have previously attempted to reach out for more details but have not received a response. Kindly revert back to us with your email, booking ID, or phone number to our email address [email protected]. Your cooperation is essential for us to resolve this issue promptly. Thank you for your understanding. Sincerely, Underpricer Team