unchainedmusic.ioReviews of unchainedmusic.io

Response from unchainedmusic.ioSep 25, 2026

Hi, thanks for taking the time to share this, and for being with us since 2024. I'm sorry the return hasn't gone smoothly. I've gone back through your account and support history to understand what happened. Two things came up in review, both of which we've mentioned to you. One track used a beat that we needed licensing clearance for before we could send it to stores. Another was submitted with an ISRC that was already registered to a different recording, so we asked for the original audio file to confirm ownership. These checks aren't personal. They apply to every release on our platform, and they protect artists from takedowns, withheld royalties, and account strikes at the store level. Other distributors run their own checks, and stores can still flag issues after a release goes live. We also can't restore play counts for a release that was taken down around two years ago. Once a release is removed, the stores generally retire it, and a re-upload goes out as a new release. We haven't had any support tickets about the freezing or logouts you mentioned, but I'd like to look into it. If you ever want to come back, or you just want a clear explanation of any past decision on your account, email [email protected]. I'm glad your music is out and I wish you all the best with it. Best, Unchained Music

Response from unchainedmusic.ioSep 25, 2026

Hi, I'm sorry for your experience and for any confusion. We've already refunded your payment. If there's anything else we can help with, you can reach us at [email protected]. Best, Unchained Music

Response from unchainedmusic.ioJun 8, 2026

Hi Love Fav, Thank you for taking the time to leave this review. I'm sorry your experience has been frustrating, and we'd genuinely like to help resolve what you're running into. In the interest of being straightforward, our team has no record of you reaching out to our support channels before posting this review. We can't fix what we don't see, and we would much rather have had the chance to work through these issues with you directly. On the specific points you raised: 1.)The sign-out behaviour during uploads is most commonly caused by a dropped connection on the customer's end, usually a VPN session resetting or a brief WiFi disconnect mid-upload. It's not something we've seen happen on a stable, direct connection. If you're using a VPN, try disabling it for the upload and see whether the experience changes. 2.) Upload times shouldn't run into hours under normal conditions. File size, format, and connection speed all factor in, but if you're consistently seeing very long uploads, that's something we want to diagnose with you. Most singles can be done within 5-10 minutes, and albums depend on the size of the album. Reaching our team is straightforward through any of these: -Live chat widget at the bottom right of unchainedmusic.io (typical reply under 24 hours on weekdays) -Support form at unchainedmusic.io/faq/support If you reach out today, we're happy to prioritize helping you work through these issues. Best, Unchained Music

Response from unchainedmusic.ioMay 11, 2026

Hi Shayan, Thanks for taking the time to leave feedback. We take reviews seriously, but we want to respectfully share some context, because the experience you've described doesn't match what's on file for your account. Looking at your support history with us, the one ticket you opened (regarding your "YOU AND ME" release in early April) was answered and closed in under 24 hours, which is well within our standard response window for the Grow plan which sits at 3 days. We don't have any other open or unanswered tickets tied to your email. If there's a conversation we missed, please reply here or write to support and we'll trace it down. On the rejection reasons, we want to address this directly. When a release is flagged, our team leaves comments on the specific fields that need to be corrected, and those comments include the exact technical spec required to fix the issue. On your most recent release, the comments noted the following that were provided to you: -The audio file was 32-bit, and we listed every accepted format and bit depth (.wav or .flac, 16-bit or 24-bit at the supported sample rates). -The ISRC field needed the code previously assigned to that release rather than a new one. -The cover art needed to be unique to the release, and the parental advisory sticker can only be used if the release is marked explicit. Each of those is a concrete, fixable instruction tied to a specific field, that was provided to you in your dashboard, via the support ticket you opened, and you were notified of via email. We bring this up not to dismiss your frustration, but because other artists reading your review deserve an accurate picture of how our review process works. We do understand that having a release bounced is stressful, especially when you're ready to put music out. If you'd like, we'd be glad to walk you through the corrections over email so we can get your release live as quickly as possible. Just reply to your existing ticket and we'll pick it back up. Best, Unchained Music

Response from unchainedmusic.ioApr 21, 2026

Hi NK Incorporation, Thank you for sharing your experience however we'd like to address your points directly and transparently so that anyone reading this has the full picture. Regarding AI content and Suno: Our Content Policy (unchainedmusic.io/legal/content-policy) and AI Statement (unchainedmusic.io/legal/ai-statement) are publicly available and must be agreed to at the point of signup and again at the point of upload. Section 6.2 of our Content Policy explicitly states that content generated using AI models with unclear, undisclosed, or unlicensed training data is rejected without exception, and specifically names Suno as a disallowed platform alongside Udio and Mureka. We understand that Suno's premium plan may grant commercial usage rights on their platform however that does not override the content policies of distributors, DSPs, or Unchained Music. The issue is not whether you have a Suno subscription, but whether the AI model's training data is transparently and ethically sourced. Until Suno's datasets are independently verified, content generated using it is not eligible for distribution through Unchained Music. This position is aligned with the broader music industry's approach to protecting creators' rights. Regarding your first album being accepted: We continuously strengthen our review processes as AI detection methods and industry standards evolve. If an earlier release was approved that would not meet current standards, that does not set a precedent but rather it reflects an ongoing commitment to improving our content review. We apply our policies consistently moving forward. Regarding your refund: As outlined at signup, once our services have been engaged, including content upload and release submission for review, the subscription has been utilised. Our team reviewed your submissions, asked clarifying questions, and carried out the quality control process included in your plan. That is the service in action, even when the outcome is a rejection. Regarding your characterisation of our platform: Unchained Music is not a scam. We are a registered music distribution company that exists to protect and empower independent artists. Our policies are designed to uphold the integrity of our catalogue and ensure compliance with DSP requirements. We apply these standards equally to every user. Threatening negative reviews does not change how we apply our policies, but we will always respond openly and honestly when our reputation is called into question. We wish you the best with your music and would encourage you to explore AI tools built on verified, ethically sourced datasets, as a list of certified models can be found at fairlytrained.org/certified-models. Best, Unchained Music

Response from unchainedmusic.ioApr 8, 2026

Hi Aki, Thank you for taking the time to share your experience, and I'm sorry to hear about the frustration you've had. I want to clarify a couple of points. Our support team has confirmed that your release "Speak" has not been delivered to stores through Unchained Music. It is not in our processing queue, has not been distributed via our platform, and was removed from our system in early 2025. Furthermore, the release that you provided us in 2025 does not have matching cover art to the release that is currently live on Spotify, so it could not have been delivered by us because we have no record of the new cover art. If the song is currently live on Spotify, it would have been delivered by another distributor, and we'd recommend reaching out to them directly regarding any takedown requests. This was communicated to you via the support ticket you opened. If you have any further questions, our support team is happy to help in the support ticket you currently have open. Best, Unchained Music

Response from unchainedmusic.ioMar 31, 2026

Hi Valerii, Thank you for sharing your feedback. We take all reviews seriously, so we'd like to provide some context for anyone reading this. Every release uploaded to our platform undergoes audio fingerprinting analysis via industry standard tools. Both of the tracks in question from your account, "Serotonin" and "Skyline Siege", returned an extremely high likelihood of AI-usage, with Suno identified as the likely source. This failure was provided to you via a support ticket. Combined with your AI generated visuals among other flags, our human reviewers decided that this was not eligible for YouTube Content ID and needed supporting documentation regarding the creation process. YouTube sets the eligibility requirements for Content ID, not Unchained Music. We are unable to deliver content to Content ID that does not meet YouTube's policies, which explicitly prohibit AI-generated material. This isn't a limitation we chose to hide as it's a platform-wide requirement enforced by YouTube itself. To be clear, your account, your subscription, and your access to all other features of the plan remain fully intact. The limitation applies only to Content ID eligibility for these specific releases. If these tracks were genuinely produced by you, this is straightforward to resolve. A screen recording of your DAW session showing the original project files would allow us to review the decision. We've always been happy to work with artists who can demonstrate original creation. Our support team responded to your enquiry in detail via email. We remain available to continue that conversation directly. Best, Unchained Music Support

Response from unchainedmusic.ioMar 30, 2026

Hi Frank, We're sorry to hear your experience wasn't what you hoped for, and we'd like to address your concerns directly. Our AI content policies and audio format requirements are published in full on our website before any account is created. Specifically: Our Content Policy (unchainedmusic.io/legal/content-policy) clearly outlines our AI content standards, including a list of currently disallowed AI platforms such as Suno, Udio, and Mureka, due to unverified training data. Our AI Statement (unchainedmusic.io/legal/ai-statement) explains in detail why we hold AI-generated content to an ethical standard and how we enforce that standard. These policies are not hidden as they are linked in the footer of the website, and you agree to the content policy at both the time of setup of your account, as well as at the point of distribution when you attempt to release music. We take this approach specifically to protect the artists and creators on our platform from being overshadowed by non-compliant or mass-generated content. Regarding your refund request our policy is that refunds are issued when an error has been made on our side or you have not used the services. This is also available in our Terms of Service and our FAQ prior to signup. In this case, you attempted to release content that did not meet the published requirements, and therefore were not entitled to a refund. While we understand that can be frustrating, we don't believe it's unreasonable to ask that users review the platform's requirements before committing to a subscription. We genuinely want every artist on our platform to succeed, and our support team is always happy to help with questions about format requirements or AI compliance before you upload. If you'd like to discuss this further, please don't hesitate to reach out to us directly. Best, Unchained Music Support