Hey Marco,
We're sorry that you had a bad experience, however the only way that we'd lock you out of your account is if you breached our content policy and didn't respond to the multiple emails we would have sent.
If you would like us to investigate further and solve your issue, please respond by providing more information about your experience with us via the request from Trustpilot, and we can take a look.
Best,
Unchained Music
D
Софія С.
Scammers
Scammers! They haven’t responded for 2 months!!! How long will u keep me waiting? A year? Better to find an alternative than to deal with this shit
Response from unchainedmusic.ioSep 17, 2025
Hey Marco,
We respond to all of our users via live chat within 24 hours Monday-Friday, and via our support form according to your subscription tier.
We'd be happy to dig into your issues more and solve them to the best of our ability if you provide more information via the request we've sent you via Trustpilot.
Best,
Unchained Music
FF
Fazene F.
AI tools are ok but AI releases are not ? im confused
ive been on pro subscirption for about three years , had a couple of singles and albums, i made three roster groups, a hiphop, a post rock and a soul r&b group, and some where AI generated, after there sudden change in poilicies i had all my AI generated album bumped of all stores .. and the physical tracks not made in AI i had trouble releasing them .. they were asking me a IRSC code when i didnt even have one for some tracks, my licenses of features needed a receipt ? it started to be too complicated, and the fact that they put down my albums and singles of the stores without even asking or e mailing me was the top of it all, i deleted my account .. very poor response time aswell and very vague aswell . the funny thing .. they are proposing an AI mastering service, but dont allow artists to post theyre AI creations ?, they do know in the music industry mastering is an art, and the most respected technicians are those able to master prestinly a track ?
AN
Andrew
This is getting ridiculous! So Unprofessional
Respond times are super slow! Where is my music? How many different tests and forms do we need to fill out already? I've paid for this and I want my music up. I almost recommended unchained music to people. Good thing I waited to test it out first.
ST
Steven
High dissatisfaction
High dissatisfaction, I have been using the service for a long time, when I tried to get support I got answers that they couldn't help me, sometimes they didn't even answer for several weeks or months, I thought about buying a plan, but due to my experience I had to look for an alternative because the service didn't work well and couldn't help me.
TR
Tomb R.
Formal Dispute: My AI music Catalogs has been removed from the music stores without notification while I am still paying for my subscription
Hello
I want to report that youtube is stealing away all my views on my channel: Nigel Merle...So far I achieved more than 3000 views since I started publishing music but now my views have decreased to 200 views. This is not right.
Could you investigate why the music stores are stealing my views. I am writing to unchained Music here because I sent several emails but it looks like I was blocked or something is not working at their end.
Please contact me back so I can change my review Ok
PS: 21 july 2025
I’m writing to formally dispute the removal of my catalog from stores. This action was taken without prior notice, without my consent, and while I am still actively paying for your distribution services. That is not a review process—it’s a forced takedown, and it breaches the trust and terms of any fair agreement between a platform and its creators.
Your recent policy interpretation regarding AI-generated content appears to be retroactively applied, with no opportunity given for remediation or discussion. I published content consistently through your platform under previously accepted terms. You never flagged these releases before—yet now you’ve removed everything without a single warning.
Furthermore, it is not my legal responsibility to audit or verify training data sources used by publicly accessible AI platforms like Udio or Suno. If your policies demand that level of certification, then it's up to your team to clearly inform creators before distribution—not after the fact.
Unless Unchained Music can reinstate my catalog or offer immediate options to resubmit under fair terms, I am requesting:
A full refund for any and all fees charged related to the removed catalog.
Documentation of which tracks were affected, and on what grounds.
A transparent explanation of what your policies actually mean going forward—and how you intend to treat creators who've already trusted your service.
This cannot be brushed aside with vague links or shifting terms. I expect action—not delay.
Please note that I've already sent this email to Unchained Music and I am still waiting for a reply from Unchained Music. It's been nearly a week.
I believe that Mr Elon Musk is behind all this fraud because while I was doing my music promotion on X he came into contact with me. He blocked my twitter account since I was not very happy with his last moves after winning the elections. I read he owns most social media like youtube...etc
We know, the world know
My unchained Music Account:
nigelmerlin at gmail.com
Sincerely,
Nigel Merle
-----------------------------------------------------------
27 July 2025
Please take note that Unchained Music still hasn't replied to my emails at nigelmerlin @ gmail.com
And my AI music catalogs went offline on all music platforms (it's been many weeks) but my subscription is still active with unchained music and they blocked my profit, they did not give me no refunds and no opportunity to talk and to explain what is happening. Can someone help me, what is the next step, do I need to sue unchained music in court?, I paid for their services and they are not doing their job
Response from unchainedmusic.ioJul 8, 2025
Hi Nigel,
Thanks for reaching out.
Unchained deals with support via the form or live chat on our support page here: https://www.unchainedmusic.io/faq/support
If you send an email directly without using the form or live chat, your query will not create a ticket in our system. Please send a message via this form or via live chat and we'd be happy to address your concerns.
Best,
Unchained Music
RO
Revenixo O.
Scam agreegator
Never Use this site their only you want use for plain and other plan after that take down your music and never give any stream report. I rewrite this because can't reply. No I was told you I use pro and I daw that music and cover made by me not AI. you just want plan. Really? I told before upload and take plan you said yes it's ok. I still have screenshot. and then event no report sale of my earning just warning of remove. shame on you
Response from unchainedmusic.ioJun 30, 2025
Edit: This user added "Suno Pro" as a composer. We do not support Suno as a AI platform because they do not disclose their training data or compensate the artists that they have trained their algorithms on.
Revenixo Official,
After reviewing your account, it’s clear that the content you submitted was generated using AI without sufficient human involvement or proper training data. This violates our content policy guidelines around AI use, which is in place to maintain fairness, quality, and compliance with streaming platform standards.
As a result, your release was taken down. If you'd like to continue using Unchained Music, please ensure future submissions are original, human-created works that align with our distribution guidelines.
If you have further questions, you're welcome to contact support at https://www.unchainedmusic.io/faq/support
Best,
Unchained Music
CM
custer M.
Gone downhill too fast
Go downhill fast. I have the core tier and release music under their label. Randomly their AI model claims my song is ripping off another one, this is just another hassle that unchained music unprofessionalism is creating. Now to use my music with UGCs I have to confirm some things with a Dropbox link? Seems kinda fishy. I gave Unchained music a try and I don’t think I will renew my membership if this kinda of stuff keeps happening.
Response from unchainedmusic.ioJun 30, 2025
Hi Custer Mustard,
Thanks for reaching out, and we’re sorry to hear about your frustration.
To clarify, Unchained does not use an AI model to review releases. We use a combination of audio fingerprinting software and human review to ensure all distributed content meets both our standards and those of our streaming partners.
As outlined in our Content Policy (https://www.unchainedmusic.io/legal/content-policy), all artists must have the legal rights to any samples used in their tracks. If our system or team identifies that a release includes audio elements already present in other published tracks, we are required to verify ownership before proceeding. This protects both artists and the integrity of the streaming platforms we deliver to.
If you believe your release was flagged in error or would like to provide proof of rights, we’re more than happy to take another look. You can reach our support team here: https://www.unchainedmusic.io/faq/support.
Thanks for helping us keep the ecosystem fair for everyone.
Best regards,
The Unchained Music Team