Pam G.
Super Disappointed!!
I was so excited to finally see a bra was on the market that appeared to cover back fat! I happily paid $80.00 dollars plus and was so excited the day the product came in. After trying the bra on, I was sooo disappointed with this product. The back was perfect however the material under the wire should be a thicker spandex type material to balance out the coverage in the back. The piece of material under the wire immediately rolled up and was very think nylon type. Not a good design at all. I called the company to prepare to send the bra back for a refund and the lady on the phone asked me why I wanted to return it. When I tried to tell her my opinion, she was not accepting of it at all. She told me everything but what she should have told me!! ..... and that is she was sorry I wasn't happy with the product and moved on with my return. She continued to not accept my complaint and I finally had to say this was my opinion. She gave me a return number and proceeded to shock me by telling me I had to pay for the return. I thought...okay....now is a hard time for everyone (Covid) so I will do that. Here is the shocker....they make you return it in a box, no envelope! Didn't I receive it in a envelope? I don't recall but I sure think so. So to return a bra IN A BOX that is NOT what they advertise, it cost me $9.50. Wow! So now I have paid shipping both ways as they are not returning the shipping $$ to me from my original purchase. I will let you all know how long before I see my return money hit my account. Companies who sell premium products (supposedly) have superior customer service; usually. This company does not. Order at risk!!
Response from ShapeezAug 23, 2020
Dear Pam We are sorry to hear that the Shortee style didn't fit your figure quite right. If the fabric in the front of the Shortee Is not staying down, we suggest trying one of our long styles that you tuck into your pants or skirt or shorts. Not every style is meant for every body type and that why we offer a free first exchange and personalized fit help is always an email or phone call away. Based on your feedback, it does sound like our customer service specialist did try to explain why the fabric did not lay flat in the front and did give you the return information. We shipped your FOAM CUP SHORTEE in a 14x6x6 size box to protect the cups. When returning the bra back to us, we do ask customers to use the same box or the same size box to avoid any damage to the bra during shipping. We are happy to hear you loved how our bra made a huge difference in your back view and we hope you come back to try one of our long styles to join the thousands of delighted Shapeez customers. Sincerely, Staci Berner President/CEO Shapeez


