ShapeezReviews of unbelievabra.com

I need to return items from 2 different orders. Two different orders placed on different dates, paid two high delivery costs. Because this will be 3 items, I am being told there is a 20% restocking fee. For 3 bras that is SIXTY DOLLARS. Learned my lesson to never use this company, and will share my experience widely

Extremely disappointing experience. The quality is not great and the size was far from fitting even after following their size chart. They did everything they possibly can for me to return and exchange instead of a refund. After I had to pay $10 to return the item they also took the $14 shipping cost. So I ended up paying $24 for no items at all and an absolutely overpriced bra that would not fit anywhere good at all. Don’t bother with companies like that. Buy it in a store or go to Amazon where refund is a breeze. Considering the outrageous overpriced bra - it’s very disappointing to know I had to pay $24 and get nothing. I understand paying the return postage or original postage fees but not both. There are companies with way better client services out there. I hope this review helps.

Worst customer service I’ve ever experienced. I placed this order for 2 bras, paid for next day shipping, received one bra. Called about the second one, was told back ordered for at least 2 weeks. So I then wanted to just order a bra that was in stock and have that shipped to me next day LIKE I PAID FOR IN MY ORIGINAL ORDER. I was told I would have to pay shipping again. How does this make sense? I just didn’t place the order and I’m not ordering from Shapeez again even though I’ve ordered several times over the last few years.

I would give them a 0 if I could. First off, it is very hard to take the bra off if you are a big busted person. Secondly, I emailed them to issue a return ticket two weeks after I ordered it and never received a response. I work 50 hours a week and don’t really have any spare time, therefore I shop online. When I found time to call them regarding their no response, they said it was too late and I could receive a credit. If I need to be an acrobat to take off their best selling bra, I want nothing to do with any of their other products. They suggested I sell the bra on my own. REALLY?

If I could give 0 stars I would. The bra did not fit. It was so uncomfortable. I requested to return it and days later I got a phone call from someone trying to talk me into exchanging it. When I refused they said they would send me a return number. That took days to receive. And the instructions were to mail it back. At my own expense. So I returned it in a flat rate envelope. Today I got an email stating they’re sending it back because I didn’t send it in the original box. So they are paying extra money way to send me the bra I already returned to them. I would never recommend this company. I have ordered from so many companies and never been treated like this. BEWARE

Although the bra was comfortable, it didn’t provide the separation advertised or depicted in the photos. The return process was abysmal…took multiple emails to get a response. I was encouraged to exchange for a different style, which I agreed to. Again, multiple emails before I received a return authorization. Now six weeks in, I opted to just return for a refund. Took several more emails before it was finally issued. When it was, they deducted $22.00 shipping from my refund. The return label they gave was for the USPS where it only would have cost them a few dollars for the return shipping for a two ounce bra. Very sketchy company.

Whatever material this company has chosen to change their bra cups to, they absolutely ruined them. I’ve purchased bras from them multiple times since 2020, and the cup material would bounce back after being washed and always kept their shape so nicely. The product WAS amazing, but now it is nothing but TRASH! I’m throwing $188 worth of new bras away after wearing them for not even a full 4 months. Terrible idea switching material, trying to make more money instead of catering to their customers needs. Such a shame. They were great bras. I would have continued using them for the rest of my life if they hadn’t gotten money hungry. Shame.

I am NOW seeing the reviews that verify my extremely unhappy experience with this company. They are so helpful when you order - but want no part of customer service when the expensive bra just doesn't fit like it's advertised!!!! The customer is NOT right under any circumstances. Just know if you explain why you don't like it - you will be talked into it as your problem and will not exchange under any circumstances. Can't wait for the company's CEO to reply to my review. She will certainly turn the tables on anyone that speaks truth. She will make you feel like a fool.