Aleksandar J.
Unbanked or BlockCard or Choise.com, disappointment
I've opened an Unbanked account and transferred about 50 USD to it. After that, I got almost 6000 TERN coins. After that, I tried for almost one month to do anything with the TERN assets and I cannot do anything with it. Cannot exchange it for other cryptocurrencies, cannot transfer it to a StellarX account, cannot exchange it to FIAT currency, and basically, my money is locked up and lost on Unbanked maze. Very bad experience, and very poor customer support. Avoid it!
Response from UnbankedOct 19, 2021
Thank you for your review, I'm so sorry for any trouble or confusion. We have your information and it looks like we've communicated previously over our customer support system, so we have reached out there to provide additional assistance. We will provide specific help with your account there, but generally speaking you can withdraw TERN from your account at any time by submitting a withdrawal request through your account dashboard. TERN trades on a number of active exchanges including all of the Stellar Decentralized exchanges like StellarX, StellarTerm, and StellarPort as well as non-stellar exchanges like ExRates. You may also withdraw funds to a wallet, such as a Lobstr wallet, and then proceed to transfer from there to wherever you wish. These are all ways that you can withdraw TERN directly — once you complete KYC and activate your card, you can also withdraw USD from any ATM machine.