UnbankedIt's Your CurrencyWe are the financial institution that provides transformative products and services because we believe that financial access and control is a fundamental human right, best enabled with blockchain.
Unbanked (unbanked.com) has 73 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Jai P.
Họ là những tên tội phạm nghĩ rằng họ thông minh, họ đưa bạn qua các thủ tục KYC của họ và sau đó nói với bạn rằng họ không thể cung cấp dịch vụ ở quốc gia của bạn sau khi tôi gửi 5000 đô la, bạn nói với tôi rằng họ là những kẻ lừa đảo khát máu [̲̅A][̲̅S] [̲̅S][̲̅€][̲̅T][̲̅R][̲̅€][̲̅T][̲̅R][̲̅I][̲̅€][V][̲̅A][L][̲̅•][̲̅I][O] đã giúp tôi lấy lại tiền của mình và cứu tôi khỏi kế hoạch lừa đảo của họ
Mir C.
Not worthy loosing time with their KYC. They do not accept a document, proof of address, in one of the official EU languages! Wanted from me official translation, notary signed! Binance did not have a problem to accept it.
Response from UnbankedMar 7, 2023
I'm incredibly sorry for the trouble and we are really appreciate you trying to provide updated documentation. We will only ask for this in cases where we cannot verify or approve the initially provided documentation, and sometimes it just comes down to the quality of the upload and making sure that all of the required information is in frame of the photo or scan. I'm really sorry that we were unable to help you pass KYC in your case.
Daniel F.
Absolute scam. They'll waste your time taking you though their KYC, then take your deposit, only to then tell you that their card is not available in your country, even though they know this from doing the KYC. Then if you want to get your money back, they'll only give it back in their sh*tcoin (even though you send the money in a stable) that is hardly traded on any legitimate exchange. And I'm sure that their reply will be that they "list eligible countries on their website". This is also complete garbage. This is listed somewhere in the back of their site on purpose. If you know from the beginning that you cannot service the customer because of their location, notify them before they make the deposit instead of ripping off their funds. Also, the positive reviews are fake. Just look at their review history. Stay away
Response from UnbankedFeb 14, 2023
I am incredibly sorry for the trouble – if you contact us through the support menu on your account dashboard, we are happy to help you with any questions or concerns! Our website, unbanked.com, has detailed information about which countries the card is available in currently. We are also currently working on expanding to Latin America. Again, I'm so sorry for the inconvenience and if you have any other questions please feel free to contact us on customer support.
M.Hoorn
Card Service is unavailable in the EU. Once you deposit your money there is no way to get it back. Watch out since this is probably a scam.
Response from UnbankedJan 16, 2023
I'm so sorry for any trouble you're having with your account — the card is available in the EU however. If you wish, you can withdraw your balance at any time by clicking on the withdraw button on your account dashboard. If you have any questions, please file a support ticket under the support menu from your account dashboard.
The W.
Garbage service. Complete rip off. Unbanked is a joke. Don’t bother with this Ponzi. They will charge you a fee for being charged a fee. Deposited Bitcoin. It converted to there questionable token and somehow lost 50 dollars.
Response from UnbankedJan 16, 2023
Thank you for your feedback, I sincerely apologize for any trouble that you had with the service — we don't charge a fee for deposits, but depending on the current network fees, the associated deposit network may charge a fee for the transaction. Once your deposit is completed, it will change in USD value depending on the market value of the cryptocurrency. We are working on adding the option of a stable coin for account balances for users that do not wish to be exposed to the non-stablecoin cryptocurrency market.
Eddyz
Total scam. After depositing the recommended deposit, The funds credited to my account less about 20% and when clicking on select card IT DOES NOT DO ANYTHING. The service is a total rubbish and total scam.
Response from UnbankedJan 16, 2023
I'm incredibly sorry for any trouble you might've had signing up for your card — please contact customer support from the Support menu in your account dashboard so that we can assist you.
Jimmy
Latest update: 17th Jan Received an reply saying I should reach out to their customer support team and they can confirm I am still suspended, what a waste of time and misleading information. --------- I was one of the earliest crowdfunding investors and staked the full 145000 UNBNK tokens for the highest tier cashback even though I could not get my hand on the card as I am in the UK and it was only available in the US. I got banned by them for not passing their screening (no idea why and they couldn't provide a further explanation) and I asked if I can withdraw my token without paying for the burn and gas fee and the answer was no. And they failed to read my email properly on multiple occasions and just send me canned template replies, poor service throughout and I will sell my share whenever I have an opportunity.
Response from UnbankedJan 16, 2023
I am incredibly sorry for any confusion that may have resulted in your discussion with customer support; if you file a new ticket under the support menu in your account dashboard we are happy to help. Since you wrote this message, we have launched in the EU including the UK, so if you wish you can apply for the card now. All users need to complete KYC (know your customer), a standard required application for financial products, and in the rare event that an application does not pass we will help you withdraw your funds.
Angry C.
Absolutely rubbish company. Their site is janky and barely works. It's quite amazing that a financial services company that has raised millions of dollars has such a poor website -- which is the core of their service. Where is all that money going, because it sure isn't going to engineering and product. Anyway, I went through their KYC process in order to get their virtual debit card, so I could spend some crypto via Apple Pay. The process was easy enough and I passed (passport upload and selfie). I sent a small amount of ETH -- $10 of which is a non-refundable deposit. I figured it was a small price to pay to be able to spend my crypto easily and via my iPhone. Got my virtual card and everything was good, even did a few test purchases at local stores. Anyway, about 24 hours later, I get a vague email saying my account had in fact failed the KYC process, and my account had been disabled. I replied asking how this could happen, and if there were any identity documents I could submit to be re-verified. Nope...nothing. They couldn't even tell me why I had suddenly been flagged by their KYC process. Anyway, since I was forcefully done with the service, I had no option but to pull out my remaining crypto -- which had all been irreversibly converting to their shill coin UNBNK. So, I couldn't send them to my usual wallet. Quick summary of the experience: I gave them $10 for free, and they told me to pi$$ off as a thank you. Well played, Unbanked Team. Well played. Excellent idea; pi$$ poor execution.
Response from UnbankedNov 22, 2022
Thank you for getting in touch with us, I am so sorry for the trouble you experienced. Unfortunately, after the one time fee required for due diligence and identity verification, as well as card printing and mailing, we cannot refund the activation fee. Typically we are able to let users know right away whether they are going to pass KYC or not — so I sincerely apologize that you were not able to pass after the account was already in the process of being set up.
