Alan B.
Unbanked vs. GetBlockCard
Greetings, dear Readers. I have used the service since it was still called GetBlockCard for over a year. Never had a problem with my debit card or bank account. Regularly topped up my account and bought bitcoins without delay. In the wake of being branded Unbanked, problems arose, and then: If you buy bitcoin, your purchase is credited the next day. If you fund your account from a bank account, you must wait 7 days until the deposit is cleared. The current situation is that on October 27, I ordered bitcoins for $ 2,000, but the order has not yet been executed, even though it appears to be executed in the statement. Customer service stated on October 27 that they would solve my problem. The support representative Wesley consistently tells me there are meetings for my question and the engineers are working on solving it, but there is no indication of a timeframe. It is a surprise to me that Unbanked has been unable to fulfill my bitcoin order for a week. When I requested the cancellation of the bitcoin purchase and to have the money sent to a bank account, I was also refused. To avoid losing their money, I ask those who read this review to refrain from working with Unbanked until my current situation is resolved. Readers, I will keep you updated about my current situation. P.S. Nov05 Order has been executed.
Response from UnbankedNov 4, 2021
We are terribly sorry for any trouble and inconvenience. Crypto purchases do have a 24 hour to 48 hour window for completion. Unfortunately it isn't instant at this time. Regarding bank deposits. For security purposes, all bank deposits are held for 5 business days before being released to your account for spending. We are looking to shorten this time frame in the future. Regarding your last crypto purchase. Our sincerest apologies for this frustrating inconvenience. Each and every customer and their satisfaction is our priority. Our engineers are diligently working on this delayed crypto purchase. We will contact you as soon as a resolution is reached. Thank you for your patience through this. We will be in touch soon.




