Umpqua BankReviews of umpquabank.com

Worst bank I have ever dealt with. First of all they charged me 75 bucks for 2 books of checks. My other bank never charged me a penny. Second I have two accounts that both have freezes on bill pay. I tried calling the automated number 6 times and was disconnected every time. I asked Umpqua bank to take care of this and they won't. Horrible customer service. Nobody knows how to take care of issues and they just send you to an automated number. I'm surprised they are still in business.

What can I say that hasn't been said, well I was told my available balance isn't available, and I had to show proof the incoming transfer was in my name, so showed them proof and they then restricted my account. I am a 100% service-connected army veteran and it was disability from my sofi account. 2 days later I have still yet to receive my deposit. They have been extremely rude and dishonest, I'm appalled and closing my account. Customers everywhere beware and avoid this bank at all costs. The Coos bay Umpqua bank is by far the worst institution Ive ever banked with. Veteran's everywhere avoid and boycott this aweful place. They treated me like a bum.

Bank with Umpqua if you want to suddenly not have access to your money because "a long a holiday weekend can slow down their system." I woke up today and my account info is completely missing from the site upon logging in. No account number, no balance. I go to the bank to speak to someone and the best they can tell me is that Memorial Day weekend caused an issue with their system and they can't tell me when I'll be able to view my account again. They said I should use another card in the meantime. The person helping me chuckled at the end as they shrugged and said that they'll have to deal with this issue now too. Everything about this bank - including their customer service, website and policies are outdated and dysfunctional. It took me three messages to change my address when I moved. They finally upped their limit of $300 Zelle transactions to $500 - laughable. I didn't even know there were transaction limits at my other banks. Just go with another bank where they at least pretend to care about your money.

I was with Columbia for over 30 years with few issues. Since the merger with Umpqua the customer service has been extremely rude and just plain mean. I would contact corporate but seems they don't care based on reviews since merger

Do not bank with Umpqua. Terrible customer service and very poor communication on all fronts. They froze my account from possible fraud (which was great), but then never notified me that they were closing the account, still permitting me to deposit funds. They had my mail, phone number, and email, but chose not to notify me at all that my account was disabled. So, all of my bills, credit cards, and rent payments were rejected, causing me to get hit with hundreds of dollars in late fees. I am now spending days trying to correct the matter (like updating auto-pay options across all of the apps I use to having to take a day off work to drive to the nearest Umpqua to pick up a check). There are a host of other issues with this outdated institution, but you can just read the other reviews for those... In the age of digital banks with higher APY, why even waste time with the likes of this local garbage bank?!

If I could give a one star I would. Since the merger they are now raising fees on business accounts .. called to close my account on hold for over 40 minutes put back on hold then answered the security questions Said I had reoccurring debits… back on hold .. new guy Nathaniel asked same question again. Was all set to close then I had to tell them what month and year I opened the account. Guessed at it and was told I had to go into a branch to close since it was wrong So much time wasted. I will go out if my way to tell everyone not to do business with these clowns

After years at Umpqua Bank we are closing our account. I was trying to renew our PC protection software and my debit card was declined. I called the national number and was told the program I was attempting to renew was fraud. This is absolutely 100% false! I have been using it since 1998. I repaired PCs and used it to clean viruses, fix Windows Registry files, and so much more! It keeps web pages from gathering information on me, my network secure, and my kids PCs safe. To think that I was told I cannot spend my own money on something completely legal... I would have thought "they wouldn't dare" if it didn't happen to me. How dystopian! An institution deciding what you can and cannot purchase?! I renewed this program with Umpqua for several years. This time I had to use our other bank which doesn't have a local branch, this is why we used Umpqua as a second. Well, no longer!

I feel badly for the folks that work at my local branch in Lakewood. When the bank was Columbia Bank it was a great place to do business. Now that it’s been sold to Umpqua the same staff works there but the banking services online really sucks. There are way too many things to list and I have tried to complain to upper management but they could care less. The local staff always apologizes for them, I know they feel bad having to work at an inept bank. Now they have stopped Saturday hours. I have been putting off changing banks because I have extensive pay to accounts that I will need to transfer to a new bank but I am fast realizing that I will have to do it.