A surprisingly different community bank. Member FDIC. Equal Housing Lender. SBA Preferred Lender. Bring your mom. Bring your kids. Bring your dog.
Umpqua Bank (umpquabank.com) has 31 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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abbie
ever since they took over Columbia bank, they have absolutely ruined it, can't use app anymore, can't use Microsoft edge, so i suppose i am supposed to guess how much is all 5 of my accounts and any one time. don't waste your time with this bank, using a mattress would even be better
Paul
Worst policies, fees and customer service I’ve ever dealt with! The turnover at the Ponderay, ID branch is unbelievable! The manager is never available, rarely there! They have botched numerous transactions for me, one a $65,000 wire transfer. My debit card has randomly been shut off for security/suspicious activity. It’s very arbitrary and sporadic. Happened twice recently and my debit usage was way under the $3,000 a day limit?! The bank people don’t seem to care! My card was shut off over an annual $100 Xmas gift certificate. A text asked “4 DAYS LATER” if it was a legitimate purchase, and if so the transaction had been cancelled and would need to be resubmitted. This made the gift certificate late for Cmas and ended up sending “TWO” $100 gift certificates. Their system is flawed, broken, redundant and useless. And they “DO NOT CARE”! This has happened numerous times ans always under the $3,000 limit and randomly, no consistency! Again, “They Don’t Care!” “DO NOT TELL ME HOW AND WHERE TO SPEND MY MONEY!” Their fees are ridiculous and expensive to the point there’s going to be a breathing fee in the lobby. I had a significant deposit and was treated like someone off the street until I made a little noise. I have a lot of family and friends in my area and will tell all and anybody about this nonsense. I wouldn’t trust these hacks with any amount of money. My new bank is a credit union, been in there twice and they already know my name. And no fees for anything!!!!
G P.
Drew money from the wrong account and caused my FICO score to go down. Incompetent bank.
Rosie G.
Their commercial banking option is the worst I have ever experienced. Am a licensed bookkeeper working for law firms and while their Business Banking option is sound, the commercial banking option reports inaccurate transactions, is cumbersome and almost impossible to work with. DON'T SWITCH TO UMPQUA if you are a business.
Billie
My 82 yr old mom had a Straight talk phone service and when Verizon took them over her phone stopped working. She could not access that account because Verizon demanded a 4 digit pin that never existed. In asking how we could stop the automated withdrawal Straight talk told us to cancel with the bank. So we canceled the card. The charge went through anyway. The card had not been canceled so I canceled it again. The next month she was charged again! Apparently Umpqua, Visa and big merchants have a deal that even though you cancel the card they are paid. Supposedly this is so people don’t have to renter new card information to these merchants. I even turned this into the fraud department to be denied! She is having to close her account (she has had about 30 years) to stop them giving her money away!! BEWARE!! Just because you cancel your card does not mean that Umpqua can’t pick and choose who gets paid. Their relationship with the other companies is much more important then the customers!!! Shame on UMPQUA!!!
Kenny R.
This is BY FAR the wost bank I've ever worked with! Their online banking system is worthless and when you call in it takes forever to connect with someone and then if they are able to help you are extremel lucky! I'm so tired of the poor service at this bank but I have an SBA loan through them and don't know if I can transfer this to another bank.
david C.
Columbia Bank was great- Umpqua has ruined it. They got hacked, so my debit card was used fraudulently . 90 minutes on phone hold, a trip to 3 separate branches because of equipment (printer ) failures and 2 hours away from work finally got it taken care of.
Mindy H.
Took this bank ten days to resolve a bank error charge on my account. They also couldn't get a correct form to pay off a line of credit over to another bank for a HELOC with that other bank. In the process I lost the HELOC due to Umpquas inability to resolve the bank error charge on my account in a timely manner. Moved all my accounts to a local credit union. Do not bank here.
