Dylan B.
Nice and short review.
Nice and short review. Bought a t-shirt from the company size Medium. T-shirt delivered was pretty late (before any covid lockdowns started happening) and a size small. Contacted the company via email to ask for an exchange, no reply. Forwarded that email directly to the company again, no reply. Spoke to UMAI on instagram after seeing them comment on ads and they said they would send out a new t-shirt right away which was promising. However, when I asked for a tracking number and for more information they stopped replying to me after viewing the message. Opened a paypal dispute, company still didn't reply. Paypal have sent me an offer to give me the full money back for the t-shirt however I have to pay for shipping to the USA which wasn't where the item was sent from and costs around half the price of the t-shirt. So either way, I'm out of money for something that I had 0 control over. 1/5 Customer Service 2/5 Print quality on t-shirt 5/5 On the social media fashion scam bandwagon
Response from Umai ClothingJun 7, 2020
Hey Dylan, I am very sorry about this experience you had with us as this is not normal and we want to fix this issue. Please get into contact with me so we can send you the shirt and also issue the correct refund. My name is Ryan and I am the Founder/Co-Owner and you can contact me at [email protected].