Ultra SabersReviews of ultrasabers.com

Quick, easy, service with no hassles.

I don't know what the bad reviews on here are for, to be honest. I recently bought an Ultrapixel Spectre lightsaber and got it shipped to England, where I live - taking advantage of one of their sales. It is genuinely my favourite of all the lightsabers I own. It's incredibly responsive, well-made, heavy and durable enough for actual combat (which is helpful as I plan to film with it), and the UltraProffie tutorials on the YouTube channel are easy to follow. At the same time I purchased a Bellicose lightsaber, but forgot to add a sound board (I only wanted Obsidian Lite in this one). Brent was incredibly helpful in facilitating this change for me before my order had shipped. As part of my order I also received a free stunt 'initiate' lightsaber (which my nephew is over the moon about). This week - a couple of months after I bought it - I tried to plug in the Spectre to charge it and the light on the board wouldn't come on. I emailed the customer service team again for advice on whether I had killed the battery, and Nichole talked me through how best to troubleshoot the situation. The lightsaber is now working again, and I couldn't be happier with the customer service. I hope more people put reviews for Ultrasabers on Trustpilot in future because I honestly think they deserve far better ratings.

i just recently ordered with ultrasabers for the second time and spent over $2000 between 2 different orders. the first time i ordered from them was around the time the kenobi series came out (june 2022). I received my stunt sabers promptly with no issues. with my second orders i had a change of heart about a $350 bundle that was already in processing and wanted to switch for other custom sabers equaling the same value. the website chat system was extremely helpful with getting me in contact with a rep by email and answering my MANY MANY questions. once in contact with brent through email we spoke back and forth a few times and within 24 hours of making new choices he was able to walk me through the process to switch the items and they began fabricating. bad reviews i often see seem to around the time of pandemic and parts shortages. everyone i talked to at this company was nothing but pleasant quick and friendly. a great team, with great products at a fair price. 10/10 recommend in 2023

Excellent sabers! Just got my first one from them and it is of very good quality. Had some problems with payment method, but their customer service was fast and helpful in their responses.

Got 3 sabers, all of which came within a week and were built with great quality. Instructions were easy to figure out for emerald sound board. Would highly recommend. Initiate would be a great saber for any youngling.

Honestly I was insanely worried because of a lot of reviews, and the Instagram page about them. But after I placed my order they sent me an email a day later I didn’t see it because gmail put it in my spam, and they pointed it out after a short chat with customer service, I replied to the email and they offered me some other options for the saber and within a couple of hours after that the order was shipped and at my house the next day right after I got home from work

I looked at much of these reviews with worry as to my order and I have to say something must have changed in terms of management. My saber was fabricated and shipped within a day due to availability of certain parts and I received in 4 business day from order a big surprise vs waiting a month. Ruby was helpful and knowledgeable about questions I had. They have also added a chat feature which has proven to be helpful vs just emails. So far I’m impressed based on the things I’ve heard and would buy from again.

I do not understand the bad reviews. I first bought an ultrasaber 4 yrs ago for my daughter who was 10 at the time. She put it through hell. Lol. It held and is still going strong. I recently ordered a light staff from them, which by the way is actually 2 sabers connected. Use either way. I was contacted by customer service, john I believe, letting me know that due to the pandemic and winter storm in texas it would be longer then first stated to ship. He offered me an upgrade that was in stock and would be shipped asap if I wanted. I agreed. Received it today Feb 27. Only 5 days after our conversation. Just awesome. Love this company and HIGHLY recommend. Thank you Kurt