Ultra SabersReviews of ultrasabers.com

wel i had a saber from ultrasabers for a week dident hit anything because i dident want it to break but out of nowhere it just broke for every wane wanting to by from ultrasaber dont

If I could give Ultrasabers no stars I absolutely would. NEVER purchase from this company. Ordered 2 sabers for a Father’s Day gift, the company charged my debit card upon checking out then several days later wrote me an email stating that my billing address had to be the same as the shipping address or I would have to fill out a verification sheet which states to send a photo/copy of my drivers license and front and back of my debit card. Ultrasabers isn’t a company to trust to protect your personal information and why would I send a copy of my debit card considering the company already charged my bank account. I am a traveling respiratory therapist under contract now and I do not live with the person whom I made the purchase for, so of course the billing and shipping address will be different. Asked for a refund and this company is charging me a 20% restocking fee on an order that has never left their facility. Which is over $65 dollars handed to them for free on an order I never received or seen. It’s ridiculous!!!!!!

Some time back I ordered a saber from ultra saber and it was without a doubt one of my easily regrettable purchases. I bought my saber and after a long several month wait, I received my saber with a broken LED that I paid a whole $20 extra to get. Upset by the defective saber, I emailed their help center in hope to send it in and get it repaired. They told me to simply try new batteries. When I did, nothing changed. I wrote back to inform that it didn’t work and never got a response. After a while of putting up with the incorrect saber color and some extremely light usage, a wire in the hilt snapped leaving the saber useless. I got back to ultra saber yet again to try and use the 1 year free repair warranty they had but found out I was over the margin by just a few weeks. I thought I had full rights to be eligible for free repairs seen as I had contacted about repair before the warrant expired. But, I was told I’d have to pay full price to get everything repaired (almost enough to buy a new saber). There are so many better companies out there with better sabers and I sure hope better costumer service.

Absolutely terrible. I have been extremely patient and waited for an entire year for my order. One lightsaber. Time and time again I have been told to wait for 2 months eg. and when that time was up I was told to wait another 3 months etc. I regret ordering from this company and I feel like I have been scammed

worst lightsaber company out there honestly i cant even say something that hasn't already been said atleast a thousand times before

This place sucks they sent me a saber with a bad speaker I knew from the get go from when I turned it on. Had a crackle and pop sound to it. 5 minutes after having it on the speaker went out! And on top of that they fight you to get your money and if you do they charge you 20% this place sucks horribly! I don't recommend this dealer. Save the extra money and go to vadars vault!

Waiting for my saber since April, everytime I contact them they say 3-4 weeks and that for more then 6 month now.

At this point it has been 11 months since I placed my order, the customer service has been atrocious and has, in the nearly a year that my order has been delayed, neither answered nor returned a single one of my calls. They have however replied to my emails, although I can’t say that’s worth much considering the content of their replies, basically throughout this entire ordeal I receive continual periodic emails telling me that I can expect my order to be shipped in “ 3-4 weeks” after these timeframes go by if I email customer service In light of their not coming through I am invariably told “ these time frames are just an estimate and are no guarantee “ basically telling me I can take a hike and they’ll send it out as late as they please and there is nothing I can do about it. Upon further entreating upon their customer service, the only options they offer is to substitute the products I paid for with other products of MUCH lower value- finally, and to put this next part into perspective I placed this order as a birthday gift for my younger brother, and not only has it roundly missed my being able to give it to him on time, it seems like there is a good chance the order won’t even arrive in time for his NEXT birthday, with that in mind, I emailed customer service and requested that they send at least the one saber from the order which I could see is currently in stock now so that I will have something to give him at least, and for the rest of the order I’ll wait, to this they replied that I would have to pay extra to have the partial order sent out. So basically, my only options are to pay extra to have an incomplete order sent out nearly a year late, or to receive an order worth far less than I paid for. It is an affront to all respectable merchants that this sham is still in business, never order from these people.