Jared N.
Poor Shipping Estimate/ Customer Service
I ordered the saber on Dec. 15th, and it said it would take 7-10 business days to deliver. I sent my first email for an update on the 23rd and didn’t receive a response. Sent a second email on the 30th and did not receive a response till January 6th. They said that the slow customer service and shipping time was due to a larger number of orders than they expected. I appreciate that, with the new movie coming out. However, it was frustrating to not get any updates on what was happening with my order in addition to not receiving the order (a gift for my brother) by the order estimation. It should state on the site that there will be a delay so that people looking to get a time-sensitive gift can make a decision on whether or not go buy.