Ultra SabersReviews of ultrasabers.com

Ordered a saber for my 11 year old's birthday on 23 April (5 weeks in advance). I have sent several emails and left several voicemails, but haven't received anything in return that gives me the idea that it will be here by this Friday. Just horrid. If I could get some sense of what was going on it would be nice, but at this point I think I just wasted nearly $300.

I ordered 2 sabers for my son’s birthday. 3-4 weeks to ship, it should have been here on time! His birthday came and went, no light saber...he checks the door constantly to see if it came. Watches out the window every time a delivery truck passes by. The worst part is that I can’t even give him an answer as to when it’s coming because NO ONE will respond to my emails or answer to phone! TERRIBLE! When you are spending this much money on a product, one would expect some sort of communication! I will be filing a BBB complaint also.

ZERO Stars! Be ready if they do cancel your order they will ROB you! They kept $53 FIFTY THREE dollars. such terrible business practice, I will be filing a BBB complaint as well. They should not be in business.

I should start by saying this is NOT a COVID pandemic thing. They lied to me long before supply chains and working from home/loss of staff could have been an issue! They are despicably hiding behind the pandemic as a way to just siphon cash from customers. I ordered a saber in early March, with a promise of 3-4 weeks (but sooner in almost all cases) on the website. No confirmation email, no mention of delays, so I reached out to make sure everything was in order and that I'd receive the saber by my son's 12th birthday which was in roughly 5 weeks. I was told there were a large volume of orders, but was ultimately assured that it would be there in time. This was just a delay tactic. No communication after that, no saber, so I reached out after 4 weeks to find out what was going on. I was told that it would be shipped in 1-2 business days meaning it would still arrive on time. Another delay tactic, another lie, but STILL NO MENTION OF SUPPLY ISSUES!! AND STILL NO SABER. I was then told that it would be another couple of weeks…suddenly multiple pieces of the saber were “out of stock”. SO THEY LIED...REPEATEDLY...in those first four weeks after my order. We are now more than 8 weeks out and they are still saying a couple of weeks. Needless to say my son is crushed and now no longer wants the saber. And when I say we need to just cancel the order, b/c it's a a $300 birthday present that's now a month late, they want to keep 20% of my money for a "restocking fee". THERE IS NOTHING TO RESTOCK BECAUSE YOU DIDN'T PUT AN OUNCE OF EFFORT INTO MANUFACTURING THE SABER!!! Not to mention, once it was clear I wanted to cancel, the communication stopped and it took me threatening to go to my bank to investigate the entire transaction to get an answer. This is a SCAM, plain and simple. Promise a product, fail to deliver, keep 20% of the money in the guise of a fee even though you've failed to live up to any terms of the purchase. Save your money for a business that deserves it.

This company can’t be legit - they accepted over $400 from me and 61 days later I finally hear from “customer service” that my order could be an additional 8 or more weeks our from shipment?!? If you attempt to cancel your order, they claim they will process it with a hefty restocking fee for a product they never had in stock. Still no refund! Extreme delays in intermittent communication with their so called customer service department. There are other companies offering quality sabers for both reasonable price and shipment times. Don’t tie your money up with these thieves!

Seriously this company has gone downhill. I have ordered their products before, a long while ago without any issue. I recently spent well more than I should have on some newer editions to which I have waited without any confirmation for 2 almost 3 months now. Still trying to contact them with zero luck other than a very outdated auto reply. Bottom line just don’t order from them, they’re a complete scam. Very disappointing.

Ultra Sabers are the worst. We ordered last year and our order was months late. We tried to reach out via e-mail and phone over and over again, with no response. We made the mistake of telling our 6 y/o son they were coming on the date they were promised, but that date came, went, and there was no word. Literally, every day our son would wake up, run to the front door to see if the sabers had arrived. We really should have given up and contacted our credit card company but we stuck with it because our son was so excited. So finally, many weeks late and with no communication, the order arrived with an apology and a 20% off on any new orders. Our 6 y/o son was REALLY enjoying fencing with me using his saber - we bought fencing gear so we could fight full speed - I studied abroad in Japan as a teenager where I took Kendo, so I began training him on the basics. The neighborhood kids took notice, so I bought two more sabers for his birthday (which was coming up months later knowing it would take months for the order to actually arrive - also, the first sabers we bought accidentally didn't have sound, and e-mails to Ultra Sabers about getting them upgraded went completely unanswered, so I knew the new ones would blow our son's mind) so we could include other kids in the neighborhood. Shortly thereafter the Pandemic arrived along with a significantly reduced salary. We reached out explaining our situation, and to ask for a refund, but they said they would only do a refund with a 20% restocking fee. We pointed out that the sabers were literally months out from even being produced and that perhaps they could just count the 20% coupon they gave us for our first terrible order as that 20% fee. The response, we are going to cancel your order with the 20% penalty. We said, wait! What about not penalizing us given that we are clearly months away from getting the sabers so a restocking fee doesn't make sense, or what about counting our 20% discount for promised not kept previously towards that fee (nullifying it), or at the very least, could you just be kind given the epidemic? We would have been grateful and would certainly have purchased sabers again once this passes and our son could even play with the neighbors again! Again, we waited for weeks for a response, but there was neither a refund nor any communication from them. Finally, when our company literally closed down our office, we had to reached out to ask what was going on? Again we asked if they could refund the full amount giving us credit, or, if they had produced the sabers already, to please ship them to a new address (since the office address would not work anymore)... and the only response? Tonight our money was refunded with a 20% penalty with no other communication. These guys are the worst.

DO NOT BUY FROM THIS COMPANY! YOU WON’T EVER SEE YOUR PRODUCT. They will ignore your emails, then promise to mail within 2 days and then say they are suddenly out of stock. When you ask for a refund they will refuse. They will try to convince you that after waiting 3 months, that the item you ordered is out of stock and you can choose another item. Had to file a case with PayPal for a full refund. They never even bothered to respond to the PayPal case and I had to wait the 20 day waiting period for PayPal to decide in my favor. AVOID AT ALL COST.