Ultra SabersReviews of ultrasabers.com

I hate to have to agree with the other recent reviewers here, but don't waste your time. I am very patient, but...- I ordered on April 30 for my son's birthday in June. It is now July 17. To this very day, the order has not updated from "processing." The most frustrating issue is the complete lack of communication. I have sent 7 emails to both email addresses (shipping and info) with no response. I have called about a half dozen times as well. Voicemail has not always been full, but I have not received a phone call response and no one has ever answered. I reached out on Facebook, and got one very generic response stating that Covid is the reason for the delay and it would be 4-6 weeks. By then though, we had reached the 8 week mark. The company spams your email with sales every other day, but they do not send a mass blast to communicate to those of us who have been waiting double the processing time (or more). Support personnel can work from home, so Covid cannot be the excuse for no support. Also, if they are so far behind in orders, they need to cancel their incentives. If it were not for the several years worth of reviews and discussion on their forum, I would be convinced that this company is a complete scam. As for me, I don't know what I am going to do. Do I wait any longer hoping for a positive outcome? Do I just go ahead and dispute the charges? I don't know.

Do not order from this company. You will be disappointed. You will find the vast majority of reviews telling you to same thing. You can not reach anyone nor get a response. They simply keep your money and bet you will go away. Still trying to get a response. I don’t know if they even actual make sabers. Obviously cowards to boot.

Do not buy from them. I ordered on June 1st for my sons birthday. Their website states it's a 3-4 week lead time. I emailed because the product was never processed or received. I never heard back. I am disputing the charges. Do not waste your time.

Couldn't be bothered to respond to customer service inquiries. Ordered $1000 worth of light sabers fully decked out. 10 weeks, 5 emails and numerous calls later, no response. Status:processing. Horrible. Just horrible. Should they ever arrive this experience will forever tarnish the purchase and enjoyment intended from it.

The 3-4 week lead time for fabrication is false advertising, and their customer service is non-existent. How badly they have been affected by coronavirus is not relevant, they are not communicating the delay issues they are having up front. I purchased a saber, waited a month and then sent in a query about my order. Multiple calls and emails over the next 4 weeks were ignored. Only when I began a chargeback process with PayPal did I receive the single communication I ever got from the company, stating that they would look into it and get back to me in 1-2 days. They never got back to me, and now, 8 weeks after I ordered, they've obviously run out of time with Paypal, and I've received a refund. This is not a legitimate company, it is a scam.

Never again.... I bought a lightsaber 2 months ago. I waited almost 9 weeks. I had send them multiple emails about the whereabouts of my saber. Never received an answer. After 9 weeks I contacted paypal to get my money back, then all of the sudden my saber was shipped the next day. It came in today and everything seemed fine with it till I wanted to change the batteries. The batterie port wont come out. It's like really jammed in there and it won't even budge a millimetre. I already send another email but I probably won't get a response, I also tried calling but it's always just the mailbox, which is "full".

Ordered a product from them WEEKS ago and it's taking entirely too long to ship out. No response, dead phone line, and the dude named "Jason" running the emails doesn't give a crap either. I want my money back so they decide not to respond. From what I'm hearing lately they're just a trash company. What a joke.

DO NOT ORDER! KEEP AWAY! My little boy ordered a Lightsaber off these guys and finally after nearly 2 months and not getting any response I decided to get my credit card people involved and after saying this on email I finally got a response! I decided to go with another one due to the original not being in stock. The replacement was a cheaper one and I didn’t receive a refund with the difference. I have now received an invoice from Fedex for the shipping of this item and I’ve emailed them the proof of payment to Ulrtasabers so I’ll wait and see what comes back with that? So please please stay well away from these guys.