Ultra SabersReviews of ultrasabers.com

No customer service. Order was placed a month and a half ago with an estimated deliver of 2 weeks. The order is still processing. I've called and emailed multiple times with no response and I'm pursuing a full refund.

My order has been processing for 2 months. I've been ignored several times and there is no other way to get into contact with this company besides email (the don't reply). Even if I did magically get the saber I paid for months ago I will NEVER buy from this company ever again.

Buyer beware. Terrible company. Takes your money and never sends what you ordered. Won't answer emails. Calls or message. Go to another company if you can not worth it.

They need a 0 star option. THEY WILL NOT RESPOND TO YOU, once you place that order and give them your money! I sure wish I had checked out these reviews before I purchased one for my son on June 3rd, for his end of school reward. They advertise "FASTEST SHIPPING IN THE GALAXY ". What a joke. I used both email addresses I was given for communication and tried contacting them multiple times a day after the order with no response, and they would never answer the phone. Message said email shipping department for fastest response. No communication at all. Didn't know if this company was out of business, or just a scam. So, six weeks later, customer service decides to respond to me with an estimate for adding a sound board to My lightsaber, for another 100 plus dollars. I had already disputed this charge with my credit card company after 3 weeks of receiving no response. Dispute is still under investigation. So, after ordering the lightsaber on June 3rd, receiving no response to my request for an upgrade for six weeks, they send me an email today, July 21st tracking information and a order receipt! I actually got a response from Laura and customer service regarding canceling this order on July 15th! There is no communication within this company at all apparently. All this company cares about is your order and your money. They will ignore you. This is ridiculous. I would not recommend this company to anyone, nor order anything else from them. This is no way for a company to practice business. Surprised they still are in business.

I would have given no stars if that were an option. This company is horrible. They take your money and then you never hear from them again. It's been two months and I haven't heard from them and my order says it's processing. Repeated attempts to contact them but they choose to ignore me and it seems everyone else as well. I will never order from this company is an understatement.

Like all previous posts about the lack of customer service and responding- no difference here. Emailed both emails, left voicemails. Get daily spam messages about their product line and customer satisfaction. Ordered in May 2020 it's now mid-July 2020 and absolutely NOTHING. When and if we get what we ordered, then I will give them a more detailed review.

Same as everyone else. Ordered a saber after christmas for the first time and should of believed the reviews. First saber took 2 months but finally got it. Great product but horrible customer service and no response. Bought a second saber becuase they gave us a discount for our wait on the first one. Bought the second one and 3 months later, 10 emails, calls and threats from me with no recourse. NO RESPONSE. I need to contact my credit card and try to get a refund. Apparently these guys don't need the business. I get an email every week about their sales but nothing on my order. DO NOT ORDER FROM THESE GUYS. Go on Ebay and get one. They are cool but this company is a scam!!

Basically the same experience as everyone else. You order, pay, and wait. They seem to deliver...eventually. My guess is that, to avoid keeping inventory, they accumulate orders until they have enough for a production run and then only do enough to fill their back-orders. To rub salt in the wound they brag on their site that they fill their orders fastest in the galaxy. Miserable company.