Ultra SabersReviews of ultrasabers.com

Never delivered my product. Never replied to emails. When i emailed to cancel they did reply saying I would only get an 80% refund. When I said I did not consent to a partial refund and insisted on a full refund, they issues a partial refund against my wishes.

I would leave ZERO stars if I could. Order placed and paid for in May. August is here and still no delivery. Multiple follow ups just return the same canned response of, we will look into and get back to you, contact us for more info. They never come back with any info. I placed a fraud dispute in the credit card transaction. I WOULD HIGHLY RECOMMEND NO EVER BUYS FROM THIS JOKE OF A COMPANY.

Complete trash. Ordered a Sabre and then waited almost 3 months. I was willing to be patient and wait a while but eventually inquired about my order despite knowing that they wouldn’t respond. (They didn’t) Meanwhile they peppered my inbox with sales and giveaway promotions. Kept reading online about people that placed their order long after mine that were receiving their product and finally I had enough. I disputed the charge with my credit card company and WHAT DO YOU KNOW? They responded to that within a hour! That right there speaks volumes about their company. They don’t value their customers at all they just want your $. Talked to one of their customer service lackeys who informed me that my Sabre was in production and Scheduled to ship within 1-2 business days. (Read from other customers that’s a common tactic they use to keep a order from being cancelled, then weeks go by and you still don’t have your product.) When I said I needed a EXACT DATE when my order would be shipped the CS rep responded with “tomorrow” Dude you can’t even do something as simple as giving me a date yet you expect me to believe that you’re going to ship out my product tomorrow? What was even more insulting was the fact that they said I needed to cancel my dispute for them to ship out my order because “My Amazon Store Card wont let them” You must think I’m a complete moron if you expect me to believe that. Needless to say I canceled my order and I received a complete refund. DO NOT request a refund with them and get hit with a BS restocking fee for a product that was never made! Just dispute the charge with your credit card company and you’ll be fully refunded. Up yours Ultrasabres!

Just simply awful! I ordered a light saber for my daughter on June 26. I waited about three weeks and then started to email them. I got no response so I called them. The recording even had an attitude that they “were busy building savers so you should just email them”. I emailed over 20 times. If they had ever responded to any of the emails or phone calls I made, I would have been happy to wait out the “processing” time. But, as of today I had the credit card company void the purchase. They are simply awful at what they do.

We paid for our light saber, my son was really excited to get this as a gift for his birthday. After a month passed with no word at all or update, I started emailing them. Another two weeks passed and no word or update so I requested a refund, which was also ignored. Luckily I had paid with Amazon pay and when I requested a refund through them it went through. My son was so disappointed he didn’t even want a light saber any more. Had they even communicated ONCE that there was a delay and an expected arrival date we would have been perfectly happy to be patient but they couldn’t be bothered.

My teenage daughter saved up her money to buy Sabers for her brother and herself. Order was placed May 19. One saber (her brother's) showed up July 17. Hers never arrived. My efforts to contact them started out polite. It's tough to remain kind when trying to support my disappointed daughter. As with so many others, I've left many messages and sent emails. No response. Nothing but a disappointed daughter. I should have looked at their BBB rating before I ever ordered. My mistake...

The product I received was overall good quality, but I received the wrong coupler for my saber and was completely ignored when trying to contacting them for a return. I’ve emailed them several times with absolutely no response. I’ve called and the voicemail states that email is the best way to contact them for customer service, that’s wrong. You would think they would appreciate someone willing to spend over $200 to support their business and receive what should be a good product but I guess not. They really need to work on their customer service if they intend to continue to function as a company. This could have easily been a 5 star review if they would honor a mistake on their part. Will not recommend them to anyone else.

The absolute worst saber company. They charge double what other saber companies do for sound with outdated tech. The customer service is non existent and they regularly defy FTC regulations to contact the consumer over late orders. They advertise quick shipping times and 3-4 week lead times. Except no one I've talked to who has ordered from here has gotten theirs within 3 months. They ignored my emails and refund requests. Please shop from a more ethical saber company.