Ultra SabersReviews of ultrasabers.com

This company is the reason that review sites need to start offering zero stars as an option. They are simply crooks who steal your Money and never send merchandise or respond to queries.

I purchased an ultrasaber last year and the product seemed ok. However since it was shipped after the guaranteed 3 week time window I was sent a coupon code for 20 percent off my next purchase. So last week I attempted to use the coupon. It said invalid. 3 emails later and 2 phone calls I finally recieved a reply from them by email. After several back and forth and a new 20 percent coupon sent to me, which also did not work they basically said it was my fault the code didn't work and did not give a solution to allow the coupon to work. They then stopped responding to my email asking them to give me a solution. This is very poor customer service. Also the 10 percent off code on the internet does not apply either. So the fact that no coupon code works is fraudulent advertising in my opinion. I have instead for about the same price ordered a new saber from amazon, about 80 dollars.

Absolutely terrible experience from start to finish! Do not waste your money ordering from this company the customer service is the worst I have ever experienced. I wish i had read the reviews on here before ordering and saved myself a lot of bother. I ordered a lightsabre for my son at the beginning of May and after 7 weeks contacted them to ask for an update on my order as it just showed as processing. After hearing nothing for a further 2 weeks I raised a claim with my credit company. After a further 10 weeks Ultrasabers contacted me to say that during an audit they had noticed there had been a delay on my order due to missing parts and I could either wait another 11-13 weeks for it or change my order. I declined both options and asked for a refund as my son only wanted the one we had originally ordered but I wasn't prepared to wait another 3 months as I felt 7 months was an unacceptable length of time to wait. It was at this point that I was told I would be charged a 20% restocking fee for cancelling my order. I felt this was completely unnaceptable as i ordered a product in good faith that was stated as being in stock and was only cancelling it as they were unable to fulfil the order without expecting me to wait 7 months for it!! After several heated email exchanges they refunded me the amount minus the 20% and have not responded to any of my emails since. I am certain they would not have responded at all had I not asked my credit card company to investigate.

I bought a lightsaber from them 4 months ago and counting. There was no confirmation email. I checked the website weekly to see if my saber had been processed and sure enough it hadn't. I emailed them twice with no response. I called them twice with no response. Their customer service is beyond apalling. It's outrageous, it's unfair. I'm leaving a review so others won't waste their money on an item that's worth too much money.

We didn't get it we are getting a full refund as they haven't even started making it yet.

If I could give 0 stars, I would. Been waiting on our saber for about 8 weeks now. We were told it would ship in 4 weeks. Terrible company. Buyer beware.

Firstly I will go on record and say that the Saber quality is fantastic. That being said, I would steer clear of Ultrasabers for a number of reasons as my purchase remains unresolved some 7 months after my initial order. Summary: - Paid for Saber upfront in Feb (before Pandemic), told after 6 weeks the model was out of stock. - Told in April that the soundboard was not available. Offered a discounted higher grade soundboard but more money needed to be spent. - Week later received my items but one of the blades was bent and one item missing. - Replacement blade sent and finally received in June. - Missing item finally appears in the UK in July subject to another customs charge that is 4 times the value of the item??? - Ultrasabers say there was a mistake on the given value of item and would investigate. At a minimum customs charge would be refunded to me so I could obtain the item. - Now 10 September, no update and no responses to emails. I am having to resort to sourcing the item for a different third party to complete my saber. I really wished thing had turned out differently. The company seem quick to take your money but that is about it. Looking at all the other views recently it seems I am not the only one and Ultrasabers clearly don't care!

Ordered my Ultrasaber on June 1st and was notified it would take 4-6 weeks. Past that threshold, I received no notification about my order. Per their instruction, I emailed their "info" and "shipping" email, but received no reply. I was only able to contact someone by finding their email on an Ultrasaber-criticism Facebook page. I was told on August 10th that my order would take an additional 4-6 weeks. While I understand that we are in a global pandemic, I am not upset about the time but lack of communication. I did receive my order on September 8th, but part of it was wrong. I ordered a hilt withOUT windows and received one WITH windows. It's a small flaw, but for almost $200 my order shouldn't have any misstakes. Would not recommend buying again.