Ultra SabersReviews of ultrasabers.com

First I want to say I am not a kid, I am a 57 year old man with high mechanical skills. I purchased D-SOUND-STUNT-GraflexCE a year ago now. First issue it took longer than stated to receive my saber. Then I had defective batteries. I have contacted both the company and the BBB. As stated it came with defective batteries. They die every couple of days they are an odd size, and I had to order new ones from a specialty battery company. They were very expensive. No one ever picks up a phone at Ultra Sabers, I have left dozens of voice mails, many e- mails, all explaining the issue, and asking for a replacement set of batteries. We are talking about a $500 sabre it is the least they could do! I received one email from an Aria Skye giving me a bunch of obvious information on battery care, I wrote her back several times explaining I had complied with all those obvious care tips, and I wanted a new set of batteries. That is the one and only communication I received from them. They are very fast to take your $500, provide zero customer service. I would not recommend doing business with a company that makes promises and does not stand behind them. What good is a "1 year limited warranty" If the company can't be contacted! They should be investigated and the owner should go to prison!

@Ultrasabers 2020-11-20: I ordered 3x sabres from this circus on June-17th 2020! NO SABERS. Brent you and your mates are bluddy lousy businessmen. I have heard nothing but useless excuse upon excuse upon excuse upon ........................!!!!! If you are THAT far behind in fabrication, then why the hell are you sending out all this flash advertising with special codes to buy more crap the buyer will never see?? The bum-excuse that their stock is low, is pathetic and worse than the lame excuse they are the best. We all know their "fabricators" (Star Wars term for Chinese slave labourer-counterparts..) have been working their nuts off, hence their bounce-back economy- What's your excuse?!?!. You lot should have stayed in the fab-shop for BLM and gotten better with Covid-19, so "yaw'll" can go to work to make luxury toys we don't need (can't get?) so you can satisfy the clientele (people who put food on your table), the feedback you expect you want. Man!, I had patience, but to get knocked back 5 months!!! I'd be dead and digested on the planet of Uranus if I had to rely on your sabres! I now consider you mobsters a spec of dust in a system far from professional. You have more ambition than sense man! and that will means nothing without D-EL-I-V-E-R-Y. Good-luck to bad-business- PFFT! ?? A very dead star-walker!

I ordered a saber. They at least gave me one. It is completely wrong and cost a small fortune. I emailed them and they never responded. DO NOT BUY FROM THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This company is garbage. I ordered my lightsaber 4 months ago still hasn’t came. They charged me 75dollars. Long story short this company is garbage I do not recommend this site. GARBAGE

So we order 2 lightsabers. Website is nicely layed out and there is a wide variety of hilts, blade colours etc. so far so good. Now, 6 months later, we're still being told that we'll have to wait for them to restock. I mean, can happen. So we try to cancel the order like anyone else would and it turns out we have to pay 20% for "restocking", which is about a hundred quid for us. Conclusion: unable to be arsed to be revisiting them. out of fear, that they either just wouldn't send me what I ordered, or that they are going to nick my money.

My experience: I purchased 2 sabers and sent emails because I had questions about them. Waited 3 months with no response to any of my 4 emails. The order status on the webpage remained as "Processing" for the entire 3 months. Requested to cancel the order but they wouldn't respond so I had to reach out to my bank to get a refund. Still never received responses to any of my other messages 7 months later. Advice to Buyers: Here's the thing about Ultrasabers, if you do manage to get a saber then awesome. Unfortunately, if there are problems with delivery or a part breaks, you're out of luck and they won't care one bit.

Brutal the saber broke on arrival and one after 2 months of sitting in the corner of my room.. unexplainable... no support.. avoid this company like the plague.

Received a damage and poorly crafted order over three months ago and I'm still waiting on their awful customer service to correct it. I hear from them about once a week and it's always some excuse as to why they're still dragging their feet. Avoid this company like the plague.