UltraFix Appliance Repair Reviews | Read Customer Reviews of ultrafixappliance.com

UltraFix Appliance Repair Reviews | Read Customer Reviews of ultrafixappliance.com

UltraFix Appliance Repair reviews

141 approved reviews, newest moderated first

John
Jun 12, 2024
Satisfied customer
Igor was very thorough and did an exceptional job replacing my compressor. He was also a pleasure to work with.
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Karen N.
Jun 10, 2024
I felt the estimate of $1500 to repair…
I felt the estimate of $1500 to repair compressor was too much. Wasn’t sure about the warranty either. I did appreciate the ease with which I was able to cancel the service.
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Michele B.
Jun 8, 2024
Wouldn't Hire Again
UltraFix came out in March to repair the latch on my dishwasher. In June, it was broken again. A second person from UltraFix came out, said it was broken and needed to be replaced. I reminded him of the warranty on parts was three months. He made a phone call and suddenly, he was able to fix the latch. His fix lasted less than 48-hours. I am giving one star because they charged me for the last service call and refunded my money upon request. They started strong, but I would not hire again.
Response from UltraFix Appliance RepairJun 8, 2024
We sincerely apologize for the inconvenience you experienced with your dishwasher latch repair. We strive to provide top-notch service and it's disheartening to hear that we fell short of your expectations on this occasion. We appreciate your feedback regarding the warranty on parts and the subsequent service calls. Rest assured, we are taking steps to ensure that such incidents are addressed promptly and effectively in the future. We understand your frustration and want to make things right. Please accept our deepest apologies for any inconvenience caused. We value your business and would appreciate the opportunity to regain your trust. If there's anything further we can do to assist you, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention. We hope to have the chance to serve you better in the future.
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Sage
Jun 7, 2024
As a Property Manager we need a…
As a Property Manager we need a reliable and skilled appliance repair team to help us often with our properties. Ultra fix has always excelled our expectations and provided excellent service. Can't recommend them enough!
Response from UltraFix Appliance RepairJun 8, 2024
Thank you so much for your glowing recommendation and for entrusting UltraFix with your property repair needs. We greatly appreciate your kind words and are thrilled to hear that we have consistently exceeded your expectations. At UltraFix, we are dedicated to providing reliable and skilled appliance repair services to ensure the smooth operation of your properties. It's our pleasure to assist you in maintaining the quality and functionality of your appliances, and we're committed to delivering excellence with every service call. Your satisfaction and confidence in our services mean the world to us, and we look forward to continuing to serve you with the same level of professionalism and expertise in the future. If there's ever anything more we can do to support you and your properties, please don't hesitate to reach out. Thank you again for your trust in UltraFix.
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Jeffrey
Jun 5, 2024
Ultrafix needs more/better part suppliers
It was an easy repair on a 5 year old gas range. Parts were available on multiple, reputable, spare part websites. However, UltraFix said they could not find the parts from their "trusted" supplier. They get to take their trip fee as profit and walk away. Just get the parts from a different source!!!
Response from UltraFix Appliance RepairJun 8, 2024
Thank you for sharing your feedback with us regarding your recent experience with UltraFix. We're truly sorry to hear about the frustration you encountered during the repair process of your gas range. We understand how important it is to have your appliance back up and running smoothly, especially when parts are readily available from reputable suppliers. We apologize for any inconvenience caused by our inability to source the necessary parts through our usual channels. Your comments are invaluable to us, and we appreciate the opportunity to improve our services. We'll take your feedback into consideration and explore alternative sourcing options to better meet the needs of our customers in similar situations in the future. If there's anything further we can do to assist you or if you'd like to discuss your experience in more detail, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we're committed to addressing any concerns you may have. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
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Wes
Jun 5, 2024
Great experience
Great experience, came out as needed and for the hours needed
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Nancy
Jun 4, 2024
Easy to work with
Easy to work with
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Jennie D.
May 21, 2024
We got murdered
We got murdered. In the end, we didn't do our due diligence, so it's on us. But they charged us $1300 to install what ended up to be a $100 part and 30 minutes of work. THEN Charged us $500 to clean the fridge components, THEN wanted $5000 to replace the fridge components. We called in Hauck Appliance and had our refrigerator fixed for $200. We just bought the house, had a ton of contractors in and out and they totally took advantage of us. Then tried to slide us cards to do side work to steal from the company they work for. No idea how they sleep at night.
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