Yana
I didn’t get the color that I picked
I didn’t get the color that I picked. If it wasn’t in stock I should’ve gotten and email or something regarding to the color that I pick was not in stock at the time. What a waste of money for something that you wanted but don’t get it. These are expensive. But overall the bike is good it was just that little situation that I was kinda upset about when I opened the box.
Response from Ultra E-BikesMar 21, 2024
Dear Yana, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the color of the bike you received did not match your selection. We understand how disappointing it can be, especially when expectations are not met, and more so when it concerns something as personal as the color of a product you’ve been looking forward to. We strive to ensure all our customers receive the exact products they order, and your situation shows that we have areas to improve. I apologize for the lack of communication regarding the stock availability of your chosen color. We should have reached out to you directly to discuss alternative options before shipping your order. Although I’m glad to hear that you find the bike overall satisfactory, I recognize that the color issue has marred your experience. We would like to rectify this. Please reach out to us directly at [email protected], and we’ll work with you to resolve this matter to your satisfaction. Thank you for your feedback—it helps us improve our service. We value your business and hope to resolve this issue so you can enjoy your bike to the fullest. Warm regards, Marina M. Customer Experience Team