Kevin J.
The Anti-Ultra E-Bike
Received the product with a broken battery, malfunctioning gears, a broken hand throttle, and a scratched screen. The screen is not a big deal. However, you could have assumed it would come unscratched and/or with a protective layer installed. Pertaining to the battery, I had to duct tape it to the bike in order to hold it in place. They offered me $20 dollars as a comp for the defective battery, that was delivered that way. Further, I hit 150 miles on the bike and the battery life is virtually non-existent. Within a mile maybe two, the batter meter will drop to 2 bars and then jumps around from there. The first week I did get about 25-29 miles per charge. With that in mind, you would think at 150 miles of use, I would have charged the bike no more than 6 times. i.e. 150/6 is 25. I've had to charge this bike at least 15 times to reach 150 miles. Recharge time is unknown; at times it takes 6-8 hours other times it takes 1 hour. With the battery aspect in mind, this bike will soon be a $1000+ bicycle that doesn't perform at that level. i.e. shocks, rims, gears, crank, brakes. Note: the weight of the bike is around 50 lbs. Replacement batteries are over $350... and there is much resistance, so much so, you wouldn't be able to ride the bike "normally" without a battery. If you wanted an exercise bike with resistance; this is the exact bike you would want to buy. For the gears, I was sent a "How-to" to adjust the gears and although they are not working a 100% (I have 6 instead of 7 gears) I can still use the bike. The throttle is still broken and I have not heard anything back from the company for about 2.5 - 3 weeks. Note: I had purchased the extended warranty Note: I did have a flat tire in the first week. They did send me a new tube about a week later since I had multiple concerns upon receipt of the bike. Note: I've only had this bike for a little over a month. Expect to buy 4-6 batteries per year, on the low end, if you use this bike daily. Keep this in mind: 4 x $350 = $1400 and the bike is listed for $999... EDIT: I'm now getting less than 7 miles per charge. I still haven't heard from support about the damaged or defective parts.
Response from Ultra E-BikesJun 4, 2023
Hello Kevin. Thank you for taking the time to share your detailed review. We're truly sorry to hear about your recent experience with your Ecotric Leopard. We'd like to rectify this situation as soon as possible as your satisfaction is very important to us and we sincerely apologize for any inconvenience you've experienced. Firstly, please allow us to apologize for the condition of the product upon delivery. It is unacceptable for our products to arrive in such a state and we take your feedback very seriously. Our Quality Assurance team will conduct an investigation to prevent future instances like this. Regarding the battery, it seems that the issue is more complex than initially assessed and a $20 comp might not cover the inconvenience. We are happy to expedite a new battery for you at no extra cost given the recurring issues you've encountered. Moreover, we'll ensure a rigorous check of the replacement to guarantee it meets our high-quality standards. We also appreciate your patience in attempting to fix the gears yourself. However, if they're not working at their full capacity, we want to offer our assistance. Our technical team can guide you through the process over a video call or, we can arrange for a local technician to assist you at our cost. Concerning the throttle, we understand your frustration about not having received a response yet. This delay is not up to our standards and we will look into the matter internally and make the necessary corrections with our Customer Service Team effective immediately. In the meantime, a replacement will be shipped out to you. You mentioned purchasing the extended warranty. With this, you would be covered for any defects and repairs necessary, including the replacement battery and throttle. Our customer service team will be reaching out to you within the next 24-48 hours to resolve these issues to your satisfaction. Again, we're deeply sorry for the inconvenience and we're dedicated to making this right. Thank you again for bringing these issues to our attention.