Cameron H.
Terrible
Bought a copy of WWE2K15, with the estimated delivery of 30minutes to 2 hours. After 3 hours of not receiving the code, I asked for a refund, as I found another site which gave me the game instantly, and for a better chance. I then received the codes 6 hours later, and then reiterated my request for a refund. I was then told that I would receive my refund "when my code had been sold to a new customer." This is quite an disappointing response as I'm not sure why I should have to wait for someone to purchase this game from the website, which could take a week, at least. I should be entitled to my refund immediately, as I have already said that I am not going to use the code. I don't want to be waiting in limbo for someone to buy this game and for my refund to appear back where it belongs.
Response from GamingDragonsMay 2, 2015
Hello. The game has been sent to you shortly after your order was submitted. Please note that Guest orders will not eligible for instant delivery, only customers with user accounts who has that option enabled by our staff. It is also recommended to create an account in order to be eligible for that feature. The email with the code has landed in your span/junk folders which you haven't checked therefore you were under the impression that you haven't received the game. you have requested to be refunded, since you already have access to the code we cannot issues refunds until the code is resold to another customer to ensure that you haven't used it. you were refunded at the same day of the request. Thanks.