In August 2008, Ultimate Ears was acquired by Logitech, and operates as a subsidiary.
Ultimate Ears (ultimateears.com) has 138 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
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Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
Showing 65 reviews with 1 star · Clear filters
Peter C.
Having received a Boom 3 for my birthday it started to distort after 11 months. Still in warranty I contacted Ultimate Ears who initially were very attentive, requesting information in relation to the purchase, pictures, reference numbers etc etc. I returned the information almost immediately and since doing so they have ignored all further correspondence (three emails). Ultimate Ears appear to have copped a deafen! Not impressed, steer clear!
Anthony W.
Bought a Megablast it’s 3 weeks out of warranty and it won’t switch on, their customer services said it’s out if warranty no replacement , no exceptions, avoid this brand
Don
fantastic sounding product , bought the Mega blast so over £200as a xmas present . After the first charge it wouldn't charge again, i Emailed and got a speedy response. I was then sent 1 reply per day at 5.00 am and each reply for a week was a fob off , try this , download that , send me a picture then a picture with a hand written note . I did everything asked for a week and still no joy . No manager replied when i asked. No one email contained all the information they said they required but was all in the chain. Monday got a reply asking me for my name and address which i gave on the first email and the same person wanted to restart the process again. DO NOT BUY. Great product , Worst customer service ever.
Daisy W.
THESE SPEAKERS PURPOSELY STOP WORKING AFTER THE 2 YEAR WARRANTY IS UP DO NOT PURCHASE. THEY WILL OFFER YOU A 30% DISCOUNT ON YOUR PURCHASE & THATS ABOUT IT !!!
Kyle H.
Appalling (non-existent) customer service. Spent £400 on two UE Megablast speakers. They do not work as designed (i.e. don't sync or pair up to make a stereo party). They have fobbed me off for 9 months, and I've got nowhere. Send me round in useless circles. I want my money back! PS: do not buy the 'MegaBlast' speaker.
paul F.
None existent customer services, emailed them on there own site months ago and got no reply. I wouldnt buy their products again on the strength of this.
Lynn L.
You cannot speak to a human in customer service. It’s 2 days before Christmas and I cannot locate my order on their website and I have only received part of the order. (The charger) Too bad there is nothing to charge! No one returns your emails - you cannot get a response to having your password reset. Disgusting. All I want to know is the status since the order number is no longer found on their site. HORRIBLE customer service. I would not recommend them!
Alex L.
DO NOT BUY FROM THEIR WEBSITE. Customer service EXTREMELY poor. When I ordered online it said it was to take 4-9 business days. I have been waiting over ONE MONTH to receive this order now and they STILL cant tell me when it will arrive. They've now told me it will be ANOTHER 10-15 business days, making it over two months to receive an order from the date of purchase. The speakers are fine HOWEVER i would just go to a store and buy to avoid this frustration. VERY frustrating. Considering we've placed an order for 6 speakers that were IN STOCK when we bought them online, this level of service is inexcusable.