Ultimate EarsReviews of ultimateears.com

Not recommending the megablast. I've now had two of these not working. If you can get hold of customer services it's a hugely time consuming process. Having tried all of the trouble shooting recommendations (over and over) now no response/reply to emails from customers service.

Absolutely horrible customer service!! If you ever want to use warranty you wont ever be able because they simply ignore you!!! Let me tell you one thing, i will fight for what i am entitle to and i will spread the word about this rubbish company!! Better buy your speakers somewhere else not worth the hassle coz they will send you the non working item anyway!

I e-mailed support 3 weeks ago since they don't offer Phone Support, still waiting for someone to update me on my Ticket, worst support ever.

AWFUL. my speakers were delivered to the wrong address and no one will talk to me give me a refund or send me another. IT'S AN AWFUL AND DISRESPECTFUL WAY OF DOING 'BUSINESS', YOU'VE BASICALLY TAKEN MY MONEY THAT'S IT.

We purchased a speaker as a gift from the website and ended up needing to return it. I have been trying to return this product for 3 WEEKS now. Customer Service has been of no help. I have sent multiple emails to Support and continue to get no response. No one answers their Customer Service support line either. DO NOT BUY FROM THIS COMPANY!!!

Have had 2 pairs of their soundears at the rough cost of £180 a time. The last pair I bought in 2017 wore them for 10 days then again in 2018 wore them about 10 days again (yearly Europe holiday) went to wear them in 2019 and only the one ear was working, so around Europe I had to go with only one ear working. The exact same thing happened to my previous pair of soundears from them, that’s £9 a day to use them very very very expensive. I will definitely not be buying a 3rd pair off them I just thought I was unlucky with the first pair.

I have 2x boom 3's and trying to pair them is hit or miss, the app might switch them on, it might not, if you get lucky and they both actually connect and switch on, they might party up, they might not. If your lucky enough that they pair up, they will go ever so slightly out of sync with each other or switch back and forth, and then if that's not put you off, one will almost always crackle ever few seconds. Can't see me ever buying another ultimate ears product.

I bought the Megablast and it has given me nothing but trouble. I asked for help from Ultimate Ears a week ago and I only received a reply I have a "ticket". This speaker is a piece of junk!!! I have many Bose, a Harmon Kardon and a Marley. They easily connect to my bluetooth on any device. Not the piece of shiite Megablast. Keeps giving me a reconnect message. It was working ok until a couple of months ago and now is a big useless paperweight. All I am asking for is someone to help me or replace the $300 + piece of shiite I have been patient long enough, and I am now going to spread the shiite all over Google.