Ultimate EarsReviews of ultimateears.com

F rating from the Better Business Bureau. Used to love UE, but now they just sell defective products, customer service--nope.

Have a hyberboom which went wrong and won’t turn on properly back in September. Almost a month for an initial response, weeks of back and forth to arrange a replacement. Spoke to Logitech the parent company to complain and they also did nothing. Still an unresolved issue.

Ultimate Ears recently discontinued a product I purchased earlier this year. My product was not working properly, I have bought another charger cable for it to make a solution. They finally email me back saying it is discontinued after I spent over $300. They offer me a product of similar value, or a refund. I tell them the similar product of similar value that you are offering me is inferior to the original I purchased. They email me back a few days later and say they will no longer offer anything whatsoever except for a 10% coupon on next purchase. After I send all receipts, S/N, information. Total trash company should have went with JBL or Sony

Horrific support - my speaker broke, after 2 weeks of back and forth the company sent me a new one, but they sent it to Ireland instead of California,

Service sav incompetant. Chargeur de mon hyperboom a cramer, impossible de le trouver ou que ce soit. Le sav m a repondu une fois par semaine donc 1 mois d echange par mail.. C etait un cadeau tombola du boulot, donc pas de facture disponible, a moin de faire une demande de recherche dans les archives de comptabilite de l entreprise ou je ne travaille plus... je voulais juste acheter un chargeur a la base...

My speaker is under warranty and the battery is dead. That wouldn't be a problem if the customer service was doing its job. However, after trying to call them (phone number doesn't even seem to work) and send numerous emails, they just ignore me. I was very satisfied with the product in the first place, but I will put my money somewhere else from now on.

ultimate ears support is terrible. I place an order and 6 hours later I followed the process on their website and email support to cancel my order. 4 days later ultimate ear sent out my fitting package anyways. 7 days later I got an email from support that I should sent back the fitting package to complete the cancel order. I sent back the fitting package. 6 days after they receive my return package I still didn't receive notification that my order was refunded. I chatted today with support, during that chat she issue my refund. This time table maybe OK with somebody. Everybody else needs to be aware that Ultimate Ear support is the worst. If you ever need support it is going to be a long draw out process.

WARNING faulty product!!! Purchased as a gift for my son. The product never worked. Tried to return 60 days later (10 days after the gift was given) and was rejected due to their 30-day return policy. Don't buy this product and definitely don't buy the product too early god forbid. The company must really trust their product with the outstanding return policy.