Tomasz
Useless product and what more impossible to cancel subscription
I would like to warn everyone! Once you purchase the gummies you will be subscribed for monthly orders which you will be not able to cancel. If you want to risk, use a one time card, otherwise they will take your money every month. They state they issue refund if you are not satisfied. That's a lie. Impossible to stop them. They say you need one gummy a day, but they send you 2 moths supply every month. Below you can find my mail exchange with these scams. Learn from my mistake. Question About a Recent Charge From: Tomasz To: disputesATultimapeak.com Date: Tuesday, July 21, 2026 at 05:58 AM GMT+2 Hi there, I have a question about a recent charge on my account and was hoping you could help me sort it out. Full Name: Tomasz Sniadowski Email Address: Order Number: 345021 & 395103 Charge Amount: 82.95USD & 82.95 USD. Total 165.9 USD What happened: Unauthorized charge or hidden subscription. How l'd like this resolved: Cancel Subscription & Refund Hi, I have never subscribed for anything. Just realized now that last time I received the shipment was because you have charged me last month too. I have not noticed it that time. I thought it is just some present. Now I looked back on my card statement and I see you charged me on on 23rd of June as well same as today. I demand the immediate refund of the amounts, the total of 165.9 USD Your methods are totally unacceptable. It is a sneaky and unfair business practice. Kind regards, Tomasz Re: New customer message on July 20, 2026 at 11:46 pm From: Tomasz To: ultimapeakATapp.gaia-desk.com Date: Thursday, July 23, 2026 at 06:42 AM GMT+2 Hi Amelia, Thank you for getting back to me. Firstly I did not subscribe or at least if I did I am sure you have hidden the fact of subscription somewhere in T&C. For sure there was not a box you have to click on to agree for subscription separately! I would not have done it for sure. This is a very unfair practice. You are advertising, that 1 gummy a day is what you need. So might I ask why have you sent last time 2 packs = 60 gummies. You see, if the gummies would work well for me, then I would order the next ones anyway and you would have a long time customer. Now you just a have an angry one whom you ripped of once. In addition I do not feel any positive effect of the gummies and I am using them every day. As I received the order notification I have immediately reacted and asked not to ship. You still did it. Why? I still didn't receive shipping notice, so it seams to me it is not shipped. Your refund policy states: "We stand behind every product with a 30-day satisfaction guarantee. If you're not happy for any reason, contact us within 30 days of delivery and we'll make it right". So l am not satisfied and I am requesting a refund. Please terminate my subscription too with immediate effect. In the case the refund would not happen, I will do everything in my power to make sure everyone knows about this practises. Google reviews, Trustpilot and whatever other review site on internet I find will be full of this. I have also checked where I have to report your unfair business practices in US, and I will do. However If you handle this correctly, we can just simply forget each other. Kind regards, Tomasz On Wednesday, July 22, 2026 at 08:30:44 PM GMT+2, UltimaPeak Support ultimapeakATapp.gaia-desk.com wrote: Dear Tomasz, Thanks for reaching out to UltimaPeak Customer Support! Amelia here. I'd love to help you with your order. I've taken a look, and I see you purchased this as part of a subscription, which means it was already prepared and shipped to make sure you got it on time. I'm so sorry, but I can't cancel this specific order, it's already on its way to you! It's like if we made you a fresh smoothie and handed it to the delivery driver; we can't get it back once it's gone. I can, however, help you cancel the subscription so you don't receive future orders. I'm also really curious, would you be open to sharing why you changed your mind? Your feedback is super helpful and helps us learn how to serve you better. Many of our customers let us know they start seeing the best results after using the product consistently for a few months, which is why the subscription is designed to support you during that time. Thanks so much for your understanding! Best regards, Amelia UltimaPeak Customer Care Team There is more, but I reached the text length limit



