UlofeyReviews of ulofey.com

Response from UlofeyOct 7, 2026

Hi Irmak, We’re sorry to hear that you were disappointed with your custom wig. This was a highly personalized order, and we carefully discussed the specifications with you throughout the process, including the length, color, density and cap measurements. The unit was made specifically for your order rather than being a standard stock piece. After you received the wig and raised concerns about the length, density, color and fit, we did not simply dismiss your concerns. We offered to have the unit returned to our US warehouse for further inspection and modification, including increasing the density to 180%, addressing the color, checking the fit, and reviewing the overall finish based on your reference images. We also explained the modification process and timeframe and provided a US return address so that the unit could be sent back to our technicians. We understand that the final result did not meet your expectations, and we are genuinely sorry that you were unhappy with your purchase. At the same time, we want future customers to know that we take custom-order concerns seriously and make reasonable efforts to provide after-sales solutions when an issue is raised. We remain committed to improving our communication and custom-order experience. Best regards, ULOFEY Customer Care

Response from UlofeyOct 7, 2026

We’re sorry to hear that you were disappointed with your experience. However, we would like to clarify the situation for transparency. The item was returned to us and inspected upon arrival. We did not find a manufacturing defect or an incorrect color on the product. Since this was a voluntary return rather than a return caused by a product defect or an error on our part, the applicable return costs were deducted in accordance with our return policy. Our policy clearly states that eligible returns must be made within 7 days and that products must remain in their original, unaltered condition. It also explains that for voluntary returns, a 5% administrative fee, as well as applicable shipping and customs duties, may be deducted from the refund. We also understand your concern regarding the amount deducted. International returns can involve shipping, customs, and payment-processing costs that are incurred by the merchant and cannot always be recovered. We are sorry that you were dissatisfied with the color and quality of the topper. We take product quality seriously, and we inspect returned items as part of our standard return process. For full details, our current return policy is available here: Ulofey Return & Exchange Policy We respect every customer's experience, but we also want to ensure that the circumstances and applicable policy are accurately represented.

Response from UlofeyOct 7, 2026

We’re sorry to hear about your experience. However, after checking our order records using the name provided in this review, we were unable to locate any order matching your information. We take customer concerns seriously and would be happy to investigate the situation, including the claimed order delay and refund issue. Could you please provide your order number so we can verify the details and assist you accordingly? We look forward to clarifying this matter.

Response from UlofeyMay 8, 2026

Dear , Thank you for providing your valuable feedback. We sincerely apologize that your experience did not meet the high standards we strive for. Please be assured that we have shared your specific concerns with our production team for a thorough review. Regarding the hair quality, we stand by using Remy human hair to ensure a natural look and feel. However, we take any deviation from our quality requirements very seriously. In response to your feedback, we have already taken immediate action to remove the specific material source from our supply chain to prevent this from happening again. Your satisfaction is our priority, and we appreciate you helping us improve our brand. If there is anything else we can do to assist you, please feel free to reach out. Best regards,