Horrible experience. I paid around $1,500 for a custom wig, and what I received was far below what I requested and expected. Their custom orders are non-refundable, so my advice is: never ever place a custom order. I personally would not recommend this company at all. I’m so disappointed that I’m throwing the wig right in the bin. Avoid!
Response from UlofeyOct 7, 2026
Hi Irmak,
We’re sorry to hear that you were disappointed with your custom wig.
This was a highly personalized order, and we carefully discussed the specifications with you throughout the process, including the length, color, density and cap measurements. The unit was made specifically for your order rather than being a standard stock piece.
After you received the wig and raised concerns about the length, density, color and fit, we did not simply dismiss your concerns. We offered to have the unit returned to our US warehouse for further inspection and modification, including increasing the density to 180%, addressing the color, checking the fit, and reviewing the overall finish based on your reference images.
We also explained the modification process and timeframe and provided a US return address so that the unit could be sent back to our technicians.
We understand that the final result did not meet your expectations, and we are genuinely sorry that you were unhappy with your purchase. At the same time, we want future customers to know that we take custom-order concerns seriously and make reasonable efforts to provide after-sales solutions when an issue is raised.
We remain committed to improving our communication and custom-order experience.
Best regards,
ULOFEY Customer Care
AF
Alesha F.
I ordered a hair topper from Ulofey…
I ordered a hair topper from Ulofey Wigs and received it. It was the wrong color. I had checked the return policy online before I purchased it and it stated that it could be returned within 7 days if it hadn't been worn or altered. I did not even try it on. When I sent it back they did not refund me. I contacted them and they had to find it in the warehouse. Then told me they were charging me Administrative Fees and shipping fees (even though I shipped it back myself) at the cost of $100. Then they sent me a link to their Return Policy. I had taken screen shots of the Return Policy on their website at the time I was returning the item and the policies were totally different. They are completely dishonest and I would never trust them with my business. The hair on top of all of it was poor quality!
Response from UlofeyOct 7, 2026
We’re sorry to hear that you were disappointed with your experience. However, we would like to clarify the situation for transparency.
The item was returned to us and inspected upon arrival. We did not find a manufacturing defect or an incorrect color on the product. Since this was a voluntary return rather than a return caused by a product defect or an error on our part, the applicable return costs were deducted in accordance with our return policy.
Our policy clearly states that eligible returns must be made within 7 days and that products must remain in their original, unaltered condition. It also explains that for voluntary returns, a 5% administrative fee, as well as applicable shipping and customs duties, may be deducted from the refund.
We also understand your concern regarding the amount deducted. International returns can involve shipping, customs, and payment-processing costs that are incurred by the merchant and cannot always be recovered.
We are sorry that you were dissatisfied with the color and quality of the topper. We take product quality seriously, and we inspect returned items as part of our standard return process.
For full details, our current return policy is available here: Ulofey Return & Exchange Policy
We respect every customer's experience, but we also want to ensure that the circumstances and applicable policy are accurately represented.
AA
alnoor A.
Extremely unprofessional
Extremely unprofessional. I placed my order on April 30th and was promised delivery well before May 26th for a specific occasion. After waiting for nearly a month, they waited until the very last minute to claim a 'flaw' was found just to stall further. They are refusing a refund and even disabled comments on Instagram to hide their failure. Zero accountability. Save your money and avoid them!"
Response from UlofeyOct 7, 2026
We’re sorry to hear about your experience. However, after checking our order records using the name provided in this review, we were unable to locate any order matching your information.
We take customer concerns seriously and would be happy to investigate the situation, including the claimed order delay and refund issue. Could you please provide your order number so we can verify the details and assist you accordingly?
We look forward to clarifying this matter.
BE
Bettina
Vorsicht Betrugsmasche!
Vorsicht Betrugsmasche!
Vorsicht vor diesem Shop! Ich bestellte ein lieferbares Haarteil, von dem die Firma dann behauptete, es sei nicht verfügbar. Sie boten mir ein personalisierbares, nicht retournierbares an. Als ich ablehnte und mein Geld zurückforderte, nutzte Ulofey hochgradig manipulative Betrugstaktiken. Als ich daraufhin einen PayPal-Fall über 450,64 USD eröffnen musste, drängte mich der Kundenservice per E-Mail mehrfach dazu, den Fall vorab zu schließen. Sie behaupteten fälschlicherweise, ihr Konto sei blockiert und versprachen eine Rückzahlung über ein alternatives PayPal-Konto ([email protected]).Zudem wurde gelogen, dass ich den Fall später wieder öffnen könne. Fakt ist: Wer den PayPal-Fall schließt, verliert sofort jeden Käuferschutz und sein Geld! Der Händler versucht hier gezielt, das PayPal-Sicherheitssystem zu umgehen.Ich habe den Fall nun an PayPal zur Entscheidung übergeben. Kaufen Sie hier nichts und schließen Sie niemals Ihren PayPal-Fall!
CR
Cindy R.
Terrible company
Terrible company. Quality and length of hair is completely not as advertised. Refuses refund and I had to go through with my bank for dispute constantly to try to get my money back. DO NOT BUY FROM THEM AND DO NOT IGNORE THE BAD REVIEWS.
Edit to respond to company: The company continues to lie that the product was delivered as described. The ordered length was 20 inches and actually came as almost 30 inches. Proof was sent to my bank and the company continues to lie about the length to both myself and the bank when I have provided clear proof. In addition, the hair was alraedy shedding when I had just cut the lace and havent even worn the wig yet. Do not trust this company. I do not want an after sales service to get it cut when the quality is not up to par to wear in the first place.
Response from UlofeyDec 10, 2025
Dear Cindy Roddens,
Thank you for bringing your concerns to our attention. We take all feedback seriously, but we must address and correct the claims made in this review.
After a thorough check of our system, we found no order associated with the name Cindy Roddens. We believe this review may pertain to an existing dispute with a customer named LinFiani (Order #1203), which is currently in the bank dispute process.
If this review is indeed related to Order #1203, we need to clarify the situation:
Product Quality/Length: We stand by the quality and accuracy of the 20-inch 4*4 Silk Top Full Lace Remy Human Hair Wig delivered. We have not received evidence demonstrating the hair was "not as advertised" upon receipt.
Refund Refusal: The request for a refund was denied because the product was used for a period of time and subsequently severely damaged by the customer (the 4*4 Silk Top was cut). This action constitutes a direct and serious violation of our return policy, which clearly states that altered or damaged products are ineligible for a refund.
Customer Service: Despite the policy violation, ULOFEY offered a professional repair service as a goodwill gesture, which the customer refused, choosing instead to initiate a chargeback through their bank.
We regret that the customer is dissatisfied, but we must adhere to our policies when a product is damaged after delivery. We urge all potential buyers to read our policies thoroughly before purchasing.
ULOFEY is committed to providing high-quality products and fair service. We invite the actual customer of Order #1203 to communicate directly with our support team to resolve the existing dispute through the proper channels.
Sincerely,
The ULOFEY Customer Service Team
PT
Paige T.
Horrible did not receive product
Horrible did not receive product ! This shipping says free ! It’s not my responsibility to not understand the EXTRA CHARGES! I do hair for a living and your company is the only damn one that has ever done this in 33 years ! I want my money back ! PERIOD!!!
Response from UlofeyJun 13, 2025
Dear ,
Thank you for reaching out, and I apologize for the frustration and confusion you are experiencing. We understand how important it is to receive your product promptly and without unexpected costs.
We want to clarify that our shipping is indeed complimentary, and we cover all freight fees. The $10 charge you're seeing is not a shipping fee, but an import tax levied by U.S. Customs and Border Protection. These are standard government-regulated duties for international shipments, and it's a common practice for these fees to be the responsibility of the recipient.
We have checked your tracking number (1774942676) with DHL Express, and it shows the package has arrived near your address and is awaiting payment of this tax for final delivery. By paying this fee, you can get the package delivered to you.
Customer Experience Improvement Notice
To optimize your shopping experience, we have decided to further upgrade our logistics services. Effective immediately, Ulofey Wigs will cover all import taxes and duties (DDP).
This means that moving forward, all U.S. customers, including yourself, will no longer be required to handle customs clearance or pay any extra taxes or duties when purchasing our products. We will handle all these costs to ensure you receive your package with no unexpected fees at your door.
We appreciate you bringing this issue to our attention, as it motivated us to improve our service. We hope this change makes your future shopping experience much smoother and more enjoyable.
Thank you for your understanding.
Best regards,
Custom Client Services
Ulofey Wigs
PE
Pearl
Sad and disappointed
Sad and disappointed. I tried what I could to fix it but I can't use the wig, and I desperately needed one, a blonde wig at least vaguely similar to my biohair. It arrived just in time, and customer service was good, but the wig was not blonde like the picture, not even close actually. More like ashy brown with some grey highlights that were quite badly done and makes the overall colour almost greenish grey. I tried to tone down the greyness and dye some red into it with henna, but it didn't make enough a difference, it is still really grey and I look fifty years older and a little sickly when i wear it. The hair is also extremely stiff, tangles in a heartbeat and is impossible to make look tidy with all the split ends and broken hair going in every direction. Tried treating it with aloe vera but no use. The density is good but the hair quality is so bad that after washing it, it got even more untidy, it's so frizzy and stiff and got massive from poofyness I can't wear it for a job interview, no one would recognize me in it bc my own hair is really thin and really straight and flat and not big or poofy at all. As a last desperate attempt to make it at least wearable I might still try and cut the worst split hair ends off tomorrow and see if it helps anything but the colour is so unflattering i'll probably feel insecure wearing it anyway, it's even worse than my biohair. The size was ok, small as i had asked, and the lace is quite good except i had to sew and adjust the lace quite a bit though because it was very loose or maybe my forehead is just so small and flat or something. The lace wasn't precut and the knots weren't bleached as was promised in the product description, which sucked, although i didn't have too high hopes about it given the relatively cheap cost. I can't bleach the knots myself, and if the wig had been blonde the knots might not have been as visible but of course the wig i got was not even close to being blonde. Not having anything even close to what i thought i had used a great deal of money on was very disappointing. For a human hair wig it's affordable but this was the most expensive wig I ever bought, and I'm very poor, so I'm sad it was all such a waste, and now i'm even poorer and i won't have tidy hair to look presentable to get a damn job so i could get some money. I spent all day trying to fix the damn wig and i don't know what else to do anymore but rant here and cry and give up and go to bed and figure out a way to wear a scarf on my head or something. Sorry about this long rant, i'm just so tired and discouraged and disappointed and i feel so stupid
Response from UlofeyFeb 20, 2025
Dear ,
Thank you for your incredibly honest and detailed feedback. I want to start by genuinely apologizing for the profound disappointment and frustration you've experienced. I read your entire message, and my heart goes out to you. I am truly sorry that the wig you received not only failed to meet your expectations but also added to the stress you are already facing with your job search and financial situation.
It is clear that the wig you received did not match the product description, and for that, we take full responsibility. The color, hair quality, and the issues with the knots and pre-cut lace are completely unacceptable. We hold ourselves to a high standard, and in this case, we have clearly failed.
We understand that you desperately needed this wig to look and feel confident, and we are so sorry that our product let you down at such a crucial time.
We want to make this right immediately. Even though you tried to fix the wig, the issues were a result of our error, not yours. We would like to offer you a full refund for your purchase.
Furthermore, because we sincerely want to help you find a wig that brings you confidence for your job interviews, we would also like to send you a new wig completely free of charge. Please let me know what color and style you would like, and I will personally oversee the production to ensure every detail is perfect this time.
Please contact me directly so we can process your refund and get a new, beautiful wig on its way to you as quickly as possible.
We are truly sorry for your experience and hope to have the opportunity to restore your faith in our brand.
Best regards,
MH
M H.
DO NOT BUY FROM THIS COMPANY!
Edit: I still have not received a refund they claimed to be working on for 10 months!
DO NOT BUY FROM THIS COMPANY!
I am not a competitor!! I bought a wig from your company that is unsatisfactory. You claim to have “repaired” it but it’s exactly the same. This is unacceptable. I am leaving an honest review about my experience with Ulofey. You’re dishonest!!
I find it suspicious they sent the wig to me with a return address “ Jane 3 Lincoln Dr. Fairfield, NJ 07004”, Google flags this address as a scam. There is a scam alert on the BBB with the name and address. Google it and you will see.
The new reviews are what are “suspicious”. I purchased from this company and gave a legitimate review. Trustpilot is weird for removing my review.
You trick people to buy from you with “30 day no reason returns”, then don’t refund them when the item is returned and you claim it’s non refundable. You claim to sell high quality wigs and you don’t. That’s all fraudulent.
DO NOT BUY FROM THIS COMPANY!!
They are scammers. The claim 30 day no reason returns. I did not use the wig at all, the size and quality were horrid. I returned my item back on August 5th! And have had no communication from them.
The item I received size was extremely too small and the quality was terrible! The price tag does not match the quality.
They are trying to say the item I ordered was customized but IT WAS NOT CUSTOMIZED. They are using this excuse so Affirm will not agree to my refund.
They have no customer service. They don’t even send you a confirmation after you order. This company is clearly a scam.
They refuse to give me a refund when they’ve had this back for over a month!
I paid through Affirm and they have been ZERO help. This is all fraudulent.
I am shocked that something like this can even happen.
I am seeking legal advice on how to get my money back.
Please please please save yourself the headache and order from another reputable company.
I am reporting this everywhere I can so no one makes the same mistake I made which was ordering from this company.
Response from UlofeyOct 1, 2024
Dear Customer,
Thank you for reaching out and sharing your feedback. We are deeply sorry to hear about the ongoing frustration and negative experience you have had with your order. It is clear from your review that we have fallen short of your expectations, and we sincerely apologize for the lack of communication and the issues with your wig.
We want to address your concerns directly and professionally, as we value all our customers and their feedback.
First, we understand your concern regarding the return address. Please know that the address you mentioned is one of our third-party logistics and returns processing centers. It is a secure location for handling returns, and we assure you it is in no way related to a scam. The BBB alert you may have seen is not connected to our business, and we are actively working to get this resolved.
Regarding your wig, we acknowledge your initial dissatisfaction with the silk base top. Our records show that we offered to have the wig re-customized for you to fix the issue, but it's clear that the solution did not meet your expectations. We sincerely apologize for this. We are committed to ensuring our products meet a high standard of quality, and it is unacceptable that you received an item that was not up to par.
Your claim that we have had the wig back for over a month with no communication is a serious concern, and we take full responsibility for this failure. A timely refund is essential, and we are investigating the delay in processing your return immediately. We are also looking into why the item was marked as customized, as this seems to have caused confusion with Affirm. We want to assure you that we do not have control over Affirm's decisions; we simply provide them with the necessary information from our end.
We want to make this right. Please provide us with your order number or any details about your return shipment, and we will personally oversee the process to ensure your refund is processed as soon as possible. We are here to help you get this resolved.
We are not scammers, and our goal is to provide high-quality products and excellent customer service. Your feedback is crucial for us to improve, and we are truly sorry that we have failed you so far.
Best regards,
