UlineReviews of uline.com

I am shocked by the negative reviews. My company orders from Uline a LOT, and I have never had a bad experience with them. If there are problems (like a missing part from something), they bend over backwards to fix the problem. Most orders get here overnight, and if it's not something they have in stock out of their normal warehouse for your area, they give you options from other warehouses. Uline is a GREAT company that stocks a HUGE selection of items! If you don't want catalogs, just tell them not to include a catalog. (Oh, and the people crying about not being able to order certain items if they don't have a history of ordering them? They apparently don't understand that due to the pandemic, there are worldwide shortages on certain items and that it is COMMON PRACTICE for companies to give priority to people with an order history over people who are just getting on the bandwagon now. It's petty, selfish, shortsighted and meanspirited to try to punish anyone for this.)

UPS did not deliver half of the package. It was very embarrassing because I did not see it before some weeks as I stored the package. After contacting ULINE and explaining the problem, they sent me right away a new set of the missing package free of charge, and I received it 4 days later. They surely have a lot of problems with UPS who is a dysfunctional company, but they had very efficient customer service. They should change their freight partner IMO.

good quality

I love ordering from uline! They make my repeat order so easy, as they are efficient and helpful. In the beginning, they sent me a couple samples for free to try for my product so I could find the best fit. As an artist, I ship pastel portraits which are very delicate, and have never had a problem since using uline boxes!

Uline had some perfectly sized shipping boxes and despite the negative reviews, I decided to take a chance on their products and service. I had a shipping confirmation within maybe an hour, two at the most and the hand off to UPS happened the very next morning. Boxes arrived in an extremely timely fashion and they're very well constructed, I have no doubts to their durability. I'll be coming back for all of my shipping material needs. Thank you Uline, so far so good. Michael President and founder Art in Coins artincoins.com

I just wanted to take a moment to say how much I appreciate Uline from A-Z. I ordered my new L-shaped, stand-up desk on Thursday around 4pm. It was delivered to my home on Friday at 11:00am the next day. I already had my handyman scheduled to come put it together on Saturday. Few hours and it is complete! There were no missing parts, no damage, exactly what I ordered. Life is GOOD! Thank you, Uline, for truly awesome service. It took me less than 15-minutes to order this via phone with a real person. I am one happy camper and love this new desk. Purchased Adjustable Height L-Desk - 72 x 72", Mahogany

I ordered a large picnic table, and waited about 5 days before inquiring when it would arrive since it shipped the next day after I ordered. I got a phone call within 10 min of sending that email to give me an update! Very friendly and my shipment will arrive tomorrow. Thank you for your very prompt and professional customer service. I look forward to receiving my shipment

Good old fashioned reliable quality is Uline. I don't know where I would be if this wonderful volume product provider wouldn't ship to little ol' me too. Thank you to Uline for being so wonderful!