DP Property Acquisition, L.
Disappointed after a decade+ of loyal business
We’ve been a loyal Uline customer for over a decade, regularly ordering supplies for our office and building operations. Until recently, we were consistently satisfied with their products and delivery service. However, our recent experiences have been deeply disappointing. Despite paying for lift gate and inside delivery services, we’ve now been told that bringing deliveries to our basement instead of our lobby or in our elevator — something their drivers used to do without issue — is now "at the driver's discretion." This change has caused disruptions in our building, especially when deliveries block tenant access to our elevator. When we raised the concern, the cold, robot like response we received acknowledged the change but offered no meaningful solution, only reinforcing that the limited service we’re receiving is now standard. It’s disheartening to see a company shift away from customer-first practices after so many years of reliable partnership. Their prices have also skyrocketed over the last few years and there are far cheaper options out there with more variety to choose from in regards to products offered. Unfortunately, due to this decline in service and inflexibility, we will be moving our business to a supplier that values both our loyalty and our operational needs.