UlineReviews of uline.com

I work for a large hospitality management company in southwestern Michigan. I ordered a set of gridwalls and baskets to display retail goods such as granola bars, candy, chips, etc. It hasn't even been 60 days since I received them and put them together and the metal has split and broken, making them unusable. I contacted customer service requesting a refund or a new set of gridwalls and was told, within 5 minutes of my email being sent, that the items only had a 30-day warranty and they would do nothing. This is a clear sign of a bad product, a company that knows it's selling a bad product, and no way to build any kind of customer-vendor relationship. Do not buy from this company if expect your equipment to have a reasonable life span

The worst experience ever. The manager Kelly was a horrible customer service agent, didn’t resolve my issue nor did she try to compensate for her mistakes made by NOT TELLING US ABOUT THE SHIPPING COST OF HANDLING. Stated “ we don’t normally tell people about shipping or handling”. I’m appalled that they would withhold extra charges just because the customers don’t ask.

I recently tried to place an order for some toilet paper and a rep with Uline I would have to prepay for 3 months despite being a long time customer who established net 30 credit terms with them. The representative was also very rude in his delivery on the phone. Uline also raised their freight cost making an order of 96ct toilet paper that cost $46.00 now $78.00! It is totally ridiculous. I would give them zero stars if I could. I will never place another order with them again.

Put in order of a certain quantity and missing a third of that order once. When I called was told maybe I miscounted. I counted twice and had someone else confirm missing a third! Other time I ordered bubble wrap and half had bubbles popped! I called and this time they REALLY upset me when I was told I'm in California so I'm probably a democrat and I expect things for free. I asked for a supervisor after replying what business is it of theirs what party I support and said I'm just a business owner. Of course I was put on hold and then call ended. Did research, showing they give money 100% to conservative party. Because I live in Cali assumed I am a democrat WTH.

I have asked for THREE YEARS to be taken off their mailing list for the catalogue and they still don't do it ..FED UP and disgusted. I am retired and will never order from them again. What an absolute waste of paper!!!

As a multiple time repeat customer, I was very disappointed in their unwillingness to stand behind a defective product. They attempted to hide behind "It's the maufacturer's fault", their warranty even states they will work with the manufacturer to utilize their warranty, but they tell me they can do this in this case. It was a defective $140 commercial rug which was made with one side too long, causing a dangerous hump in the middle that someone has already tripped over. I strongly suggest doing business elsewhere or proceed very carefully. It they treat a long time customer like this .....

I had been a long time customer but the company's policy to "share for money" my name, address, phone number was it. See ya.

Okay. We've asked politely. We've filled in their little form on their web site to ask them to stop sending their catalogs... and they keep on sending them! Maybe it's time to take ULINE to Facebook, Twitter, Pintrest, YouTube, Google+, SnapChat, LinkedIn, Twitter, Instagram, Buffer, Baidu, and any other public forum... RIGHT? They may be a privately held company, so we can't affect their stock value, BUT we can make their officers look like real jerks in the business world! Here they are: Liz Uihlein, President; Richard Petersen, Vice President Human Resources; Nicholas Block, Chief Operating Officer. Hey, Liz, QUIT WASTING YOUR DAD'S MONEY on catalogs!!!